Nicola Hall

Review of Steve Marshall Ford - Nanaimo

I am a very fair minded person but this place has ...

I am a very fair minded person but this place has driven me to the point of pure hate. First off they sold me a broken 2012 Ford Focus in 2013 because of a 'manufacturing mistake' which I have had to deal with this whole time! When I had to take it in to get this issue fixed for a second time they said it would take 3 weeks to get the part!!! AND I worked in parksville and they informed me they do NOT rent cars for the client anymore and they REFUSED to drive me even though they needed my car overnight....it was a JOKE to the point that I took it to the Parksville dealership and they were absolutely amazing and got me a rental car! Now my car breaks down on the Malahat for an overheated transmission...and they call me to tell me they will need to charge for the diagnoses and anything that needs to be done....this car has been horrible from the start I am so angry, the only reason why they even extended the warranty was because THE CAR WAS BROKEN IN THE FIRST PLACE!!!!!...and within a few months of it expiring low and behold I have a problem....