Steele Ford Lincoln Review

My wife and I are on our 6th vehicles from this dealership and will continue to be loyal customers. Everybody is so friendly, respectful and knowledgeable. 8 years of doing business with this dealership, I have yet to walk out of the building annoyed.

I was in the need of a new car. Since I had a Fusion and was getting great service at Steele Ford I thought I would try getting a new Fusion from them. I had looked at prices, options and cars through their inventory and elsewhere. I was introduced to Bob Powers in the dealership. Bob was helpful, patient, and honest. By the end of the week I had my new Fusion which I love. I have described it as ' like driving a couch' it is so comfortable. It handles much better though.
I had a great experience and would recommend Steele Ford to anyone.

Great service. They understood what we needed, provided us with options and helped us make the right decision. They were very fair with our trade and couldn't do enough to help them. We used their online chat feature and knew who we were as soon as we walked through the door. I highly recommend them.

I'm very pleased with the level of professionalism and knowledge that everyone has shown at this dealership. I drove out in my new Ford Escape earlier this week, and just loving the experience so far. A big word of thanks to Brad in sales who's guided me on making the right choice, and has been very patient throughout with tons of questions that I had. Ahmad in finance was amazing too and made the process seamless. Definitely recommend this dealership!

Great experience! Enthusiastic sales people and a large selection of vehicles. I tried shopping at another dealership and they wouldn't let me test drive the car I wanted to buy because of "salt on the road." So I went to Steele Ford Lincoln and they made it easy for me to make a decision to buy a car with them. I'd recommend them to anyone looking for a personalized shopping experience.

Tom and team did great job. Really liked the video check in. A minor price difference that was quickly corrected by the parts dept. Would like to see a little more fluidity between parts and service. Had to go to two counters one for parts then had to to wait again to talk to the service dept to get it installed. Other than that I was very satisfied. Keep up the good work!!!!

I purchased my Escape in December 2019 with the maintenance package. The process of purchasing was made so easy and understandable that I wasn't hesitant to sign any papers. I bring my truck in regularly for it's check up, but recently had an incident where something just didn't seem right with my truck. I called and explained my situation, Bailey was able to get me in within a couple of days and explained what to do if anything changed within that time. I brought my truck in for it's appointment, the techs went over it and sent me a video showing what they had checked and explained that all was good! When I picked up my keys and truck that day, Bailey said if it ever happened again to call and they will look at it again. I found it reassuring to have them say that as most times you hear of dealerships not offering any help or assistance at all.

Recently I had my Lincoln MKX serviced at Steele Ford Lincoln and the service advisor that I dealt with, Logan Munroe, was very pleasant and courteous. She clearly explained everything that would be happening and that she would keep me advised of the progress of the service. She also provided an approximate time when my vehicle would be ready for pickup. As usual she provided me with a loaner vehicle did in fact not only call me with update but also provided a short video of how the service was going.
At all times she was very pleasant and courteous. When I arrived to pick up my vehicle Ms. Munroe was busy with another customer and another of Steele Ford Lincoln service advisor, Tom Flynn, came over to advise me that my vehicle was being cleaned and would be ready shortly. Soon thereafter Ms. Munroe advised that my vehicle was ready and briefed me on what all the technicians had done. I have to say that this was one of the best service visits I have had with Steele.

Jessica Corey was fantastic. I had stopped in to check on the Ford Bronco as a purchase option to replace my aging vehicle. She arranged a test drive in very short notice. The Bronco we test drove was not the exact model I had my heart set on. Plus the interest rates were a little high. I opted to wait for the model I preferred to come in and the interests rates to drop a bit.
Jessica stayed in touch with regular updates on vehicles as they arrived as well as the interest rate changes. To be honest I had been to a couple of other dealerships and none of those did any follow up whatsoever to see if I was still interested in a purchase or to give me any feedback on the Bronco arrival status. I felt comfortable that Jessica was working on my behalf to find the best deal for me.
I am now the proud owner of Lil Filly, my 2021 Ford Bronco Outer Banks.

Took my Corsair into service department as the hood would catch on the second latch and alarms and warning light were going off everywhere. I had tried several times to get it closed but it would not catch the second latch. I drive the the dealership and went inside and met Cory. Very pleasant accommodating with the Covid-19 situation and the fact that I did not have an appointment. He made arrangements for me to get a ride home and he would have someone look at my issue. A few hours later I got a call that it was fixed and technician would show me to open close the hood when I got. Went back to the dealership and Cory said he would get the technician (Kevin) to show me how to open the hood and close it. I knew how to open the hood as I had opened and filled the washer fluid up but it was closing the hood when it would not latch. I asked the technician what he had found and he nothing. He showed me how to open the hood and then closed it. Again I asked to be sure he had done nothing. He said no. Strange it would not close for me now it worked perfectly. When I got home I opened and closed several times and it worked the way it was supposed to. I am not an expert on repairing the Corsair like the technician but to say repeatedly that he had done nothing to make it work seems a bit suspicious. First experience with service departments. Very hard leased with Cory and his prompt response. He was 5 star but overall experience was not that great