Lisa MacNeil

Review of Steele Ford Lincoln

I purchased my Escape in December 2019 with the ma...

I purchased my Escape in December 2019 with the maintenance package. The process of purchasing was made so easy and understandable that I wasn't hesitant to sign any papers. I bring my truck in regularly for it's check up, but recently had an incident where something just didn't seem right with my truck. I called and explained my situation, Bailey was able to get me in within a couple of days and explained what to do if anything changed within that time. I brought my truck in for it's appointment, the techs went over it and sent me a video showing what they had checked and explained that all was good! When I picked up my keys and truck that day, Bailey said if it ever happened again to call and they will look at it again. I found it reassuring to have them say that as most times you hear of dealerships not offering any help or assistance at all.