Douglas Ward

Review of Steele Ford Lincoln

Took my Corsair into service department as the hoo...

Took my Corsair into service department as the hood would catch on the second latch and alarms and warning light were going off everywhere. I had tried several times to get it closed but it would not catch the second latch. I drive the the dealership and went inside and met Cory. Very pleasant accommodating with the Covid-19 situation and the fact that I did not have an appointment. He made arrangements for me to get a ride home and he would have someone look at my issue. A few hours later I got a call that it was fixed and technician would show me to open close the hood when I got. Went back to the dealership and Cory said he would get the technician (Kevin) to show me how to open the hood and close it. I knew how to open the hood as I had opened and filled the washer fluid up but it was closing the hood when it would not latch. I asked the technician what he had found and he nothing. He showed me how to open the hood and then closed it. Again I asked to be sure he had done nothing. He said no. Strange it would not close for me now it worked perfectly. When I got home I opened and closed several times and it worked the way it was supposed to. I am not an expert on repairing the Corsair like the technician but to say repeatedly that he had done nothing to make it work seems a bit suspicious. First experience with service departments. Very hard leased with Cory and his prompt response. He was 5 star but overall experience was not that great