3 years ago
I switched from Thyssen to Star Elevator for main...
I switched from Thyssen to Star Elevator for maintenance of a 3 stop elevator in a Class-A office building in downtown Los Altos. Because the elevator was nearly 50 years old and having operational issues and difficulty finding parts, I contracted with them for a full Elevator Modernization--basically all new pumps, wires, controls, mechanical and computer parts, and the drilling and installation of a new hydraulic jack.
Because the elevator was down, they expedited the design, manufacturing, scheduling and approval process and were able to shorten it by several months. Once everything was ready, the process took 5 weeks start to finish. They handled coordination with the drilling and pit sealing companies, as well as the electrical/life-safety contractor.
The on-site crew (Javier and David) were professional, respectful of tenants, communicated well and did excellent work. Early on the office provided daily updates & photos, along with scheduled activities for the upcoming days. We passed on the very first inspection and were back in service.
As a commercial and multi-family property manager, I highly recommend them.