Specialized Bicycle Components Review

I have been trying to talk to someone via phone or email for 2 weeks now. STOP USING COVID as an excuse for your substandard customer service. Your customers spend thousands of dollars on your products, the least you can do is answer them. Answering phone calls and emails can be done easily from home, or do you not want to pay employees?

I couldn't find what a mountain bike was looking for for my wife. Total disappointment

These bikes are too fast!!! Next time make them slower please.

Shipped apparel that smelled strongly of mildew, as if it had been improperly stored in a damp cellar. Did not respond to complaint sent by email.

#iamspecialized
Love The Levo
Swiss Engineering

Specialized is Latin for Grotesque Diarrhea. They like to sue and make mediocre bikes.

Last time I visited "SPECIALIZED BICYCLES" millennium and no museum existed. I had heard of it from Ric Paul whom had recently visited SPECIALIZED BICYCLES & showed me a picture & wanted confirmation of person in photo.

Great experience. Wish we can actually get a guided tour of the place and how it s made or the wind tunnel. But oh well. The museum is small but worth a stop if you are driving up or the down the coast and you own a specialized bicycle.

Wiggle bikes has won my heart. I've been going here for about two years and have always had a great experience. I trust them and they have done an excellent job keeping my bike ship-shape.

I purchased two seats to the tune of $325, after not receiving them two weeks later I called half a dozen times but no one ever answers or calls you back. So I tried to email them, I got a response three days later with the tracking number which I already had but the items were never actually shipped because I called FedEx to confirm. The tracking number simply said a label was created. After many more attempts at calling someone actually answered and told me the item was returned to them due to a bad address..which was a lie. So I gave them a different address and he assured me it would be sent out in the next day or two. Two weeks later I have no seats or tracking number. After many many attempts to call Rob decided to answer the phone, I explained the whole story and he said if I give him a different address he will get them sent out. I told him I went through this same hamster wheel two weeks ago, summer is now half over and I just wanted a refund because I bought seats elsewhere. He quickly said "well we have your info" then hung up on me!!!! I didn't bother to try and ring them back because I knew they just wouldn't answer like always, so I waited 5 days for my refund then I disputed the charge with my credit card company. This company has terrible customer service and Rob should be fired. Do not order from these crooks

I've owned multiple Specialized bikes, all of them engineered and built in such a way that they are the envy of the world. Non-cyclists may well not get it, but we're lucky to have this outstanding brand with such global notoriety and respect based right here in California.

I purchased over $10K in Specialized bikes and now they won't even honor their customer service and won't even give me information on parts compatability or anything.

I feel like I was robbed since I paid a premium for a bike from a supposedly good company with good service. Instead I have no service or customer support at all. Total BS

Great bikes designed by bike riders. If your work at a shop and get the opportunity to attend SBCU you'll come home with a big smile and a full brain!

mein "fatboy chopper" bj 2007, purchased 2.7.2009 in potsdam / brandenburg, germany, schlaatz vegas 2.2.2018

Literally every time I tried to call them or email them I never get an answer or replied to....

My card information was stolen and someone ordered something from this company online and I noticed and called them up to see if they would cancel the order (that happened 3 days ago) so its not shipped out yet. (they wouldnt loose anything) they wouldnt even look it up I gave the amount $140.09 purchased on 1/16-1/18 gave my last 4 of the card number. Nope, they cant do anything. - they told me to take it up with my bank. which I did and they told me to reach out to them see if they can cancel anything that hasnt been shipped etc.

I have had the worst service with Specialized Rider Care support. Submitted an warranty request about 10 days ago and still no response.

I tried to buy a bike, but the place is closed. How can I to buy ?

The bike tracks they have around there buildings r crazy cool an nice place they also have a bike museum in the front lobby

Bought a $6000 bike. Came with a proprietary fork which died after a few hundred miles, and a proprietary crown race that made it impossible to replace the fork. Specialized support recommended I buy a new bike. Avoid this brand at all costs.