Nice location, small but cozy environment. In gene...
Nice location, small but cozy environment. In general a nice resort to go if you don't care about racism and the quality of service. Visited here last week with my girlfriend (we are both expats) and the experience was frustrating. Giving two stars in stead of one as not everybody will encounter the same situation as us most probably.
Before we left, a male security staff stopped us when we were returning to the indoor just for picking up the bag we forgot by accident. As we were one of the remaining last groups there, our gesture was taken as we do not want to leave. We explained our purpose politely to the guy, but he looks impatient and keep repeating 'you cannot come back, we are closing'. The guy remembered our faces.
When we were finally paying in queue, we saw him talking about our nationality and morality in Dutch with his colleagues loudly close to the front desk (as he assumed we cannot understand) and hissed us when he passed by. We tried to ask for this guy's name right afterwards, he avoided us and I was told by other staff 'please don't bother him, he has to leave'. -- We have no idea how can we bother him by only asking 'Sir, may I know your name please?' in arm's length, especially when both of us are very paranoid on whether he will do something else rude to us. Once we explained this guy's behavior to the front desk, it turns out that none of the staffs on duty knows & willing to tell his name and act very passively about the fact that we were attacked . Overall, we received not even a word of apology and was given a commercial flyer to 'find the way of contact to address a complain'.
For the customers that want to visit : Please be aware that the service level may be different if you do not 'look like' locals & do not understand local language.
For the management : Please do educate your employees and be careful of hiring people with bad manners. The disrespectful behavior of your staff will ruin your brand. Please always keep it in mind; any means of pre-judgement by races, nationalities, appearances and genders should not be tolerated in this beautiful country.