Southern Maine Motors Chrysler Dodge Jeep Reviews

Just not the same... I bought my Jeep SRT8 five years ago in Saco and have always had it serviced there. I had an oil change in April and asked the service writer to have my tech do a test drive for a noise. Unfortunately, that message was not relayed to my technician so I still have the noise. I made an appointment (10 days ago) to look into the noise issue, but yesterday when I arrived for my appointment, I learned that my tech was on a 'flat rate' system and couldn't do a test ride with me because he wouldn't get paid. This seems strange to me and certainly a tough way for a technician to make a living. They offered another tech but I didn't feel comfortable with that idea. The service department is just not the same since it changed hands... sad.

Service was quick and easy. Good friendly environment

GAIL,JUSTIN,WILL ( IN ALPHABETICAL ORDER-LOL) WHERE AWESOME THEY WORKED WITH ME AND MY CREDIT UNION ON A CAR PURCHASE ALMOST 700 MILES AWAY. THE SALES PERSON (UNKNOWN) CAME IN EARLY AND WENT ABOVE AND BEYOND TO GET MY CAR ON THE AUTO TRANSPORT. i WILL BE USING THEM FOR MY NEXT CAR PURCHASE. YALL ROCK!!!! THANKS GAIL- YOU WERE SO AWESOME. THANKS JUSTIN FOR PUTTING UP WITH ME CALL 10X AND HOUR . AND THANKS WILL FOR YOUR PROFESSIONALISM ANS COMMUNICATION. DONT LET THE DISTANCE CONCERN YOU. BUY SOUTHERN MAINE MOTORS AND SHIP USING 365 TRANSPORTATION ON FB! sMOOCHES

They had the best selection in Maine for what I was looking for. Well priced and very good sales staff. No pressure into buying and very good deal. This is the way car buying should be.

I wanted to get a bigger truck to pull my camper and Keith made it happen great place to buy a vehicle!!

Went in for oil change and Inspection sticker, oil change was done well, I was handed a repair bill for 2700 dollars for the jeep to pass MSI. I agree that the jeep needed brakes. Tech stated that the engine was dripping oil. There are no oil drips or stains in my driveway indicating a leak. Placed cardboard under the engine. Tech claimed that his bay had oil drips from my vehicle.

Will do brakes/seals my self and will save almost $2000.00

Staff was friendly facility was clean. Probably will not be back.

We left the wife s truck for an oil change and they somehow managed to lock the thing so it wouldn t move by trying to drive it with the door open. That took a couple days to resolve.
I bought my Jeep there and brought proof that I could get a lower interest rate. The deal took two days so they called and said they matched the interest rate. I went in to sign that night and saw they matched my payment number but not my interest rate. It was late in the evening so I signed even though I could get a half point lower from my credit union. I refinanced out of spite. My deal was that they would get me a hardtop. They said they d have it in a month. Four months later I didn t have it. I had them refund that money and within a day, dodge in Westbrook had one on my Jeep.
My coworker brought his truck there for a broken manifold bolt and it took four days to get in the shop.The service manager could have scheduled it better I d say. They kept his truck for a week for a job that should take a day.. My wife s lease is up in May, definitely not doing business with them again.

My first time at Southern Maine Motors for maintenance, oil change, went very smoothly. I was very satisfied.

I just had 2 recalls completed at Southern Maine Jeep.
The service was excellent and completed in a very professional manner.

I just moved from Los Angeles to Portland Maine a month ago and wanted a more area appropriate vehicle. I stopped by to ask some questions about the Jeep Renegade and I wound up walking out with a brand new one. Several people were involved with helping me make all of the important decisions. Seth, Jack, Tyler and Jordan! Each step of the way, every person was extremely nice. Never were they pushy. I didn't feel like it was a your typical scary car buying experience. The were very informative, knowledgeable and patient with me. I'm very leased with my new wheels and feel fantastic about the experience I had. I would highly recommend this dealership. Ask for Jack Dowd, he's awesome!

Exceptional place! The staff is extremely friendly and really made my leasing experience phenomenal! Tyler is a fantastic sales person! Highly recommend!

I had such a great experience here , not only when I found the vehicle I wanted online and had emailed but also when I went to actually buy my vehicle. The customer service was amazing , and I had read reviews about Tammy and how great she was and they were all exactly right on !! She makes .you feel very comfortable and it was so quick with all of the paperwork!! I will be recommending anyone who ask me about buying a vehicle!! I drove 2 hrs to get there and it was well worth it !!

Thank you all !
Especially Tammy

Typical dealer. Do what they can to get you here then can't do anything unless you have great credit.

The customer service is not the best.
I have purchased a service contract for oil change and tire rotation. Unfortunately, my jeep had become a total loss. I was not refunded any money for my unused contract. I believe it is a responsibility of a dealership (they advised me to get this contract and did not tell me that no refund will be granted in the event of loss of vehicle). This is very dishonest.

Michael Kry and Gayle were amazing!!! Made the car buying process so easy! I'm very thankful!!!

Purchased 2015 Jeep Wrangler from Southern Maine Jeep. Tammy Sutherland was the salesperson. She is very friendly and knowledgeable. She listened to me! I would recommend going to see her if you want to buy a vehicle in Saco.

I have been debating trading in my 2008 Wrangler for a while, and finally decided to bite the bullet and go for it... so I went to Southern Maine Motors where I met Tim, who guided me through the buying (or in this case, leasing) process with ease.
The entire team was fantastic- they LISTENED first, were not pushy at all, and when I expressed interest in a different color combination for my new 2015 Wrangler Unlimited Sahara than what they had available on the lot, Tim made it happen, going so far as to find a car a few states away and get it here to Maine

Gayle in the business office made the actual "buying" of my new Jeep super easy, having all the paperwork ready to go when I walked in the dealer later that day.

I have bought a number of cars from a number of dealerships Central and Southern Maine, and can't express how easy this transaction was. Tim and Gayle were professional and courteous and fun to work with. I will without a doubt be encouraging everyone I know who is looking for a car to go to SMCDJ!

I wanted to buy an SUV and they wouldnt budge on price at all.

We are repeat customers to Southern Maine Motors. Very pleased with the entire process, no stress, no pressure. Everybody is always friendly. Michael K was awesome! Super personable and very knowledgeable. Wound up with the perfect vehicle for me. Then he helped get our son into the vehicle of his dreams! It was also nice to see a familiar face (Kristen) in the service department. Definitely would recommend SMCDJR to friends and family.

Tony Fuller was awesome. He really took the time to learn what we wanted in a Jeep!

As a first time buyer the process can be overwhelming. Jack worked with me to find a car that would best suite what I was looking for at a price that was affordable. Overall a great experience! Would highly recommend.

Carmen and Gail were so incredibly friendly! They both made the process so easy and I went home with an amazing deal on a great car! I don t think I could ve had a better experience.

I can t thank Tammy Sunderland enough for the help she gave me when buying my car. She is patient, kind and knowledgeable. Nothing pushy about her! I can t imagine buying a car from anyone else! Thank you!

I was quoted 135.00 for a plastic panel below my passenger door and paid 240.00.I was ripped off and I will go elsewhere and advise other people to do the same.

The entire experience from beginning to end was awesome. They were able to bring the car I was looking at purchasing to my work so I could test drive it on my lunch break. The salesman, Drew, was super friendly and knowledgeable; answered all of my questions I had about the vehicle. When I stopped in that evening to finish discussing the paperwork, the excellent customer service did not stop. Dealing with Jared when it came to the financing options and looking out for what is was best for me and my family was seemless and easy.

Overall, I would HIGHLY recommened Southern Maine Motors to anyone looking for new OR used. Can't lose either way.

As always friendly service. A bit disappointed I need to return for a scheduled recall however, the circumstance was conveyed to me and understandable. Kudos to Andrew who treated me like a VIP!

This dealership is hands down the best Jeep dealership I've been too. Had a few issues with my 2015 Wrangler.I have had the fortune and way too many times the misfortune at attempting to get warranty and pay work at multiple dealerships thru out the country.. this service department excells far beyond A reasonable standard and expectation.From the Tech test driving with me , the proper diagnosis , which was metal shavings in the rear differential ,
To the repair, which was a complete gutting of the rearend and replacement of faulty parts..my service writer ( Kristen ) had a rental waiting for me when she was informed I would not be taking my Jeep home that day. The resolve was complete, professional,and in a timely manner. This dealership and there employees make Jeep ownership what's it is supposed to and meant to be .Thank you to Kristen adams for keeping me updated with truth and facts about the repair .and Scott Reguera for an exceptional and thorough repair. Keep up the fantastic work ethic and resolve. Terrance Leary.

With the amazing help of Will, Keith, and kevin I got my Jeep I have been trying to get for 2 years! Very low pressure and kept me informed every step we had to take. I highly recommend them!

To be clear, zero stars is not an option. I would not suggest this dealership to my worst enemy. I do not even know where to begin, from the lack of customer service, constant miscommunication, lack of professionalism, to the lack of competence. I just had to call into the dealership 4 times to finally get in hold with someone in the sales department. Once was told the manager was not in, another time to hear that there's a whole group of sales guys chatting and then I'm sent to a voicemail, to then the manager answering. Ironic. That is the tip of the iceberg with this dealership. Even speaking with the manager has done nothing. I began with a lease and then had to purchase the vehicle because of extra miles. If I had a choice, I would not have stuck with this location. I have countless stories of my experiences with this dealership. If you care about your sanity or want to give your business to a business that deserves it--do not go here.

Brought my 2014 Ram to address a couple issues I was having. The service department was great! They were friendly, treated my concerns seriously, and the techs did a great job fixing my truck. Awesome experience!

I was extremely satisfied with my experience - from the initial to departing the lot. Greeted by an exceptional person who directed me to a salesperson - Will Champagne was with out a doubt the best salesperson I have ever encountered buying a car. Will went over the top in assisting our buying and making completely sure that we were satisfied 100% . Congrats to Southern Maine Motors for having assembled such a winning team - keep up the great work !!

Charlie Sullivan

recently was able to purchase a new vehicle and decided on buying a Jeep. I met Michael outside in the rain by the entry doors. He was extremely friendly and approachable and offered to help me look for the perfect vehicle. He sat down at the computer and went through the inventory with me until we found the vehicle I was interested in checking out. He never tried to steer me to any particular vehicle but was interested in finding out what type of things I wanted in a vehicle and showed me what they had in their inventory that met my wants and needs. From there we went and test drove the vehicle. I found him to be extremely pleasant and very knowledgeable about the vehicle. After the test drive we discussed purchase vs lease and trade-in value of my vehicle and the selling price with the trade-in. I was on a bit of a time crunch and had to return back to work so he made sure the preliminary paperwork was completed and given to finance to get the back loan rate for me. I told him I could come back the next day to finish up so he let me take the vehicle home while they ironed out the financial details. When I returned the next day, he was working with another customer but made sure I got to finance then brought me out to the vehicle and went through everything more thoroughly and made sure I understood the features and answered all of my questions. I was very impressed with his working knowledge of the vehicle. He asked my permission to contact me again to make sure everything was going ok and to be available to answer any questions. He also indicated I could contact him at any time if I had any questions as well. I really enjoyed my experience and would highly recommend Michael and Southern Maine Chrysler Dodge Jeep Ram to anyone in the market for a new or used vehicle.

I previously purchased a discounted oil change package. I called the morning of service and they fit me in that afternoon. I came with book in hand, as well as laptop (to do taxes). Paperwork basically consisted of me signing my name. I enjoyed conversations with other happy service customers in a comfortable waiting area. My car was ready before I even finished my hot chocolate! I then used my free car wash coupon at a place I literally had to drive by on the way home. (First time at car wash & will gladly go back!)
Perfect experience!

Russ and I went in for an oil change and left with a new 2016 Ram Renegade. If you shop here be sure to ask for Scott! Great salesman and really knows his product. This is our 4th truck we have bought here,they also have the best service dept.

Tammy was very helpful in my car search, knew what I was looking for and didn't force me into my purchase. Also she was the most friendly car salesperson I have dealt with! Highly recommend her!

If you would like to test drive a used vehicle on their lot, DO NOT make an appointment with them. They will move that car off the lot and attempt to sell you a new vehicle. I drove 2 hours to test drive a vehicle that mysteriously wasn t on the the lot and they couldn t tell me where it went. This place is the opitome of scummy dealerships.

Edit: They are now contacting me after the fact and saying I never made an appointment which is a bold faced lie. Again, SCUMBAGS!!

Bought right off the lot. very skilled and informative sales crew.ask for Tom Joyce, very helpful.

Great communication and a great job done. Best dealership I ve ever been to. No pressure to add service that s not needed. They are quick to do the service and always so friendly. I m always amazed at how quickly they get the job done. Love them. Thank you Cassandra for another great experience. See you in the spring.

I'm very impressed. Fastest sale ever. I called in my info on the way to the dealer and I was already approved when I stepped onto the lot. I already knew the car I wanted. They gassed it up and I was gone to enjoy my 4th of July weekend. I worked with Steve Smith and I know hes been in the car business a long time. Very easy to work with, no pressure and a very quick transaction. Ill be looking for a Jeep in the future and I have no doubt in my mind where I will be going.
Thanks!
-Greg
(Scarborough, ME)

The customer service provided went beyond what anyone would expect. I had to look for a new car because of a car accident and being apprehensive to even drive Dirk was the most patient with me and all my questions. He knew I needed safety as well as wanted to have my dream vehicle. After having 2 accidents that aren't your fault you tend to realize that you should get something you actually want. So I thank you for making it happen.

Watch out! My husband and I made a $500 deposit on a certified used car at this dealership. A few hours later they sold the car to another buyer! Do not believe a word they say at this place. And if you make a deposit, do not expect it to be honored.

Great service. needed some keys programmed and they were able to do it without issue. Didn't take to long

Very pushy... and doesn't listen to customer. Wont return

This experience was very low keyed with no high pressure sales - everyone I dealt with very courteous and attentive. I was very relaxed through the whole process. I went through another dealership to purchase a Ram Truck last July and the people at Southern Maine Motors put that dealership to shame! Southern Maine Motors is a wonderful dealership and I would not hesitate to recommend them to anyone.

9/19/18 I brought in my 2014 Jeep Cherokee for non-start problem - when the tow truck dropped it off they called me to let me know. They called a few minutes later to say the battery needed replacing and I authorized them to replace it. I also needed an inspection sticker this month so they did an inspection and found the 2 front tires needed replacing (which I knew) and they were able to replace them and do an alignment while it was there. Service was great - they called me around 12:15 when vehicle arrived at their shop and vehicle was ready to be picked up a little after 4:00. This is amazing service!

10/13/18 Well as I said in a previous post we went through another dealership to purchase our Ram Truck and it was probably one of the biggest mistakes we could of done - the service is horrible - I asked Southern Maine Motors if they would service it and they said yes, that's a relief - you can't find more honest people then these people.

My experience was very positive, from the service advisor team to the technicians involved.

Anthony was amazing!!! He really went to bat for me to get exactly what I wanted. I am so happy with my purchase and I couldn t have don t it without him. Thank you so much for getting me into the car of my dreams!!!!

Great people to deal with. Good selection of vehicles. Totally satisfied

The service department never picks up the phone, I called once and left a message and called once an hour for the next several hours. No answer and no call back. I called the front desk to complain and she passed me to someone who she said was sitting in his office in service and guess what, it went to voicemail. So I called back to the front desk got the same woman and told her so and so did not pick up the phone, she said that's strange he is sitting at his desk. How do you run a service department when nobody answers the phone to provide service. VERY FRUSTRATING.

We recently purchased a Dodge Durango from Prime Chrysler, Dodge, Jeep, Ram and we can t say enough about how happy we are with our experience (from start to finish). Tammy, our sales person was attentive, kind and not pushy in the least. We would highly recommend her! The sales manager Joe was great to work with as well and then the finical piece was a breeze with Gayle. If you are in the market to purchase a vehicle then this is the place to go!

Easy access, always a great selection of vehicles very courteous and attentive staff

Friendly and welcoming staff that was willing to work with me to make sure I got exactly the car I wanted

Had a hard time having a claim filed with the warranty company on my Jeep, they never gave up. Although I was scammed by a service garage last September who replaced my driveshaft and didn't tell me there was a warranty. Your service department fought to get it taking care of. Although my claim was denied, I'll never take my jeep anywhere else. Thanks for trying to help me out. Its off to court I go to have the last mechanic pay me back for a warranty I had absolutely no idea about. I may be broke but at least I know its fixed right. Thank you guys!!!

Dylan Conley was fantastic. He was professional, attentive, but not pushy. The whole experience with SMCDJR was great from sales to finance. Highly recommend Dylan Conley and this dealership.

Buying a car from here was pleasant and extremely easy experience. Ron and Doug were very helpful and could answer every random question we threw at them. We had our four year old with us and all of the staff was beyond helpful when we were trying to deal with an over excited four year old and purchase our car. Would recommend this dealership to anyone and everyone.

Had an awesome experience with Southern Maine Motors. When we got to the dealership, Jordan Rothrock greeted us with a smile and was extremely professional and kind throughout the entire process. I walked in with expectations, and Southern Maine Motors exceeded them. The finance process went smoothly, I got a fair trade for my previous vehicle and I was ecstatic when we walked out of the dealership. Southern Maine Motors worked with me to ensure I left with everything I wanted and more!

My husband and I were very pleased with the courteous and helpful service we received while shopping for our new Ram 1500. We will definitely be returning customers and highly recommend this dealership to everyone who is shopping for a new vehicle.

Overpriced service center. 400.00 dollar for an oil change and a tire rotation on a 16 ecodiesel! Parts center charges 45 per gallon for the oil, and service charges 65. Place went on a down hill spiral when prime took over! Lost my business!

Tammy Sutherland and the team at Southern Maine Motors made my car buying experience a pleasure. I had been speaking with 8 dealerships in Maine and in Austin, TX and Southern Maine Motors provided me some of the best pricing right out of the gate. Tammy and her team answered my questions, provided help and never pressured me and always made me feel like family and that my business was important to them. I will work with them in the future and I love my Chrysler Pacifica.

Summary: The Service Department left me with a broken right front coil spring and a bad brake line. I was VERY lucky that this was found by another mechanic as I could not feel it driving. If the spring had punctured my tire on the highway, or the brake line failed it could have been a disaster. Details below:

I brought my 2008 Jeep Wrangler in for recall work, a U-Joint, and to inspect a check engine light / AC issue. the repair work to fix both the check engine light AND the AC issue ended up being a single corroded ground wire. Replacing the wire totaled almost $400 in labor and I was told the wiring was "difficult" adding to the cost.

2 weeks later I happened to be at my mechanic for winter undercoating and he showed me I had a broken right front coil spring (next to the U-Joint that was replaced) that could puncture my tire at any time. He also showed me that my brake line was seriously rusted/expanded and could burst. He said I should NOT be driving the vehicle.

I rechecked my invoice from Southern Maine Chrysler Dodge Jeep and the broken coil spring WAS documented in their "Multi-point inspection," BUT no one ever told me of this problem and let me drive the car home. There were multiple people in the customer service chain and no one mentioned any safety issues from the mechanic, the person calling me saying the "vehicle was ready" to the person that checked me out.

I'm very concerned with both the quality of the work done on my Jeep, the information related at the time of pick up, as well as the cost that I paid for the "grounding wire" work. There should be procedures in place to prevent clear safety issues from leaving the service department.

After informing the Owner and Service Manager I got a call from the Service Manager who defended the situation saying the broken spring was written on the invoice and was not sure why I wasn't told. He did apologize and offer to put in a new after-market spring (that I would order.) I declined this as all 4 springs should be replaced (as any good mechanic would have recommended)

Very friendly and accommodating. We went here for a test drive and left with a new car! The sales team was pleasant to work with and I felt I was treated fairly

Service department has gone downhill massively since the ownership change. Just called for an update on the parts the service department ordered to service my car (be here in 3-5 days I was told at my original appointment 10 days later, no updates). Very unprofessionally answered phones, just Hello, no introduction. Then when I asked my question was told I d need to talk to parts. No chance, it s a service call follow up with your own parts department.

The people at Prime Chrysler Dodge took exceptionally good care of me. Thank you to Joe for working a deal and Tammy the best salesperson I have ever had. Thank you for making my experience a very pleasant one. You will continue to have my business.

Pretty disappointed after being there today. The salesman was kind and wasn't pushy, but didn't seem to care about the sale. My wife, daughter, and I went to view some cars we saw online. After seeing the ones we saw online we decided that they were too small for a growing family. We still test drove one, but quickly confirmed that in person this model was too small. We showed interest in a larger model and slightly more expensive model. We never even got to test drive the larger model. After the first test drive the salesman said "lets go look at numbers". After looking at our trade-in the salesman asked if I had done my due diligence and looked into the trade value. (which I had, but tossed out a lower number to see the outcome) he jumped on the lower value. A trade worth 5,200 - 6,500 they offered 4000. After looking at the monthly payment they came back with which was only about 60 dollars over what I can budget they said that was it... There was no other negotiations. They never even got real interest rates from banks. He only came back with "what if" numbers. It bothered me that he told me that my 7 year old trade in with 77,000 miles was probably going to require major repairs soon, but in the next breath told me that cars now will go for 300,000 miles and not rust out even in Maine weather. My trade in was in a 5 mph fender bender a year ago which was not our fault so we filed an insurance claim (who wouldn't when it isn't your fault?) We were told that since we filed an insurance claim and it is on the carfax they couldn't offer the 5,000 they would have. The vehicle that we were allowed to test drive was a 2014 with 41,000 miles with a "internet sale price" of 15,300. Another dealer 10 miles away offered the same car 2016 with 21,000 miles with a price of 15,900. 2 years newer with half the miles, but they can't budge on price? After hours at this dealership with ZERO enthusiasm from the salesman we left in the same car we arrived in. They were only 60 dollars away from our monthly budget and showed zero interest on fitting our needs. We were told that a 1% difference in interest rate would drop the monthly payment by 20 dollars per month. If they had actually checked with banks and offered a fair trade in price they could have gotten me down to within probably 15 dollars a month of my goal monthly payment. Instead they tossed out "what if" numbers, and refused to negotiate on anything else. On my next day off I will be taking my family to other dealerships.

I inquired about ordering a new JL with multiple dealers, Tammy was by far the most prompt and helpful with the order process.
On actual day of purchase it was really quick and they are all helpful and enthusiastic. Gayle is great!

So I did this thing where I went into a dealership I just happened to be driving past the other day, (there were some pretty trucks there - yes I said 'pretty'). I mostly had intended to open up a dialog with a sales person at Southern Maine Chrysler, Dodge and Jeep, in order to get some info and possibly at some point in the future, purchase a new RAM. Well little did I know I was waltzing into one of the best dealerships in New England. Upon entering, I met a rather chill guy by the name of Jack Dowd at the door (who just happened to be 2017's salesman of the year or something similar to that accolade) and to make a long story short, I left a couple of hours later with a brand new truck. I really did not expect to drive something off the lot that day but I was offered just too good of a deal to pass up and Mr. Dowd as well as the unseen heroes at SMCDJ made the entire process really, really easy. I would recommend anyone to this lovely place, it was a completely relaxing truck-buying experience for me. But don't take my word for it, go talk to someone there yourself and be pleasantly surprised when you drive something new off of the lot. :)

Good experience. No pressure, answered all my questions that I had and closed the deal quickly. I would go back!

Tyler was awesome. I m so glad I came in when I did. He helped me find the perfect Wrangler Rubicon JL and I learned a lot in the process.

They exceeded the expectations of the needs we had to get us the vehicle we wanted. They went above and beyond.

Ordered a new key fob for company vehicle 1 week ago and was told it would be there within 3 days. Scheduled appointment to have key fob synced to vehicle and drove down from Bethel for appointment. After being bounced between service department reps (who didn't have much personality or acknowledgement of customers), they took in my vehicle and I waited a half hour before they told me that they didn't have the key fob.
Best part of the experience was using their clean bathroom.

Although we have purchased several vehicles in our lifetime, I have to say this purchase was by far our best experience.
Our journey started with a welcome from friendly staff that (at our request) brought us to the Sales Manager, Dave Belliveau, on to Tammy Sutherland, (Wonder Woman) and then with Gayle Martin in Finance. Each person knew their job extremely well and streamlined the hand-off with a personal touch and great efficiency. Tammy made sure that we were introduced to each department, putting a face to a name. She also reassured us that we could call her anytime and she would act as our liaison for whatever we needed.
We received phone and email messages welcoming us to the family at Southern Maine Chrysler Dodge....a nice touch. Tammy actually called us the next morning after our purchase to ensure we were happy with our selection.
Thank you ALL!!!!!

Drew was an exceptional salesman and an absolute pleasure to deal with! The whole interaction was completely stress free and easy going. Drew was honest and upfront about everything right from the start. Most importantly, he seemed interested in making sure I was happy and went out of his way to find me the best deals he could.

Ultimately I decided on another brand of vehicle, but I had such an excellent experience here that I felt obligated to write about about these guys. Thanks again! I'll be referring you!

My brother is a Chrysler employee in another state and this allows for me to get employee pricing when I buy a new vehicle. Well to my surprise the prices here at Southern Maine Chrysler Dodge Jeep Ram are below even the employee pricing. I've bought a few Chrysler/Dodge vehicles over the years and this has never happened before. Anthony "Tony" Fuller was my sales person and let me just say he knows the product he's selling!! My wife and I were very impressed that he went over all the options and details of the Jeep Cherokee we were considering. My wife is a huge Toyota RAV4 fan and we ended up buying the Jeep Cherokee Trailhawk so that speaks volumes for Tony and the dealership.

My service rep, Kristen is always courteous and friendly. She attend to my needs very well. I also needed to talk with Tom Joyce and he was willing to take time to answer my questions.

Doug listened and provided me with exactly what I asked for. Everyone I encountered was respectful, helpful and willing to help. I would highly recommend Doug!

The service dept. Was able to get my car in promptly. The repair was completed in a timely manner . The service consultant (Cassandra) was more than helpful.

Thanks Dennis Charette

Service was even faster than I expected or was quoted.

I had a great experiences with Southern Maine Chrysler Dodge Jeep Ram thanks mostly to the professional and caring work of Tammy Sutherland, my salesperson. Tammy bent over backwards to work within my budget and put me in the car of my choice, I was impressed by her sincere desire to help me out of a tough situation. My car had to be towed to the dealership and required another engine after overheating and losing it's coolant on the highway. It never left the service department so I needed another car. I explained to Tammy my budget and she worked within those parameters and accommodated me every step of the way, including allowing me to take the car I purchased from her (2015 Subaru Impreza) to our local Subaru service techs for an exam. It checked out perfectly. I was impressed with the fact that she permitted me to take the car overnight to do this. When I had confirmed the car's worthiness, I was happy to complete the deal with Tammy and brought the car back to them with check in hand. The purchase went very smoothly and enjoyably under very difficult circumstances with my car not worth the cost of its repair. I never felt she took advantage of that in the negotiations of the car I purchased. Quite the opposite. She seemed to bring a sincere and genuine interest in my needs budget and desires for a replacement vehicle. I was very impressed with her, the service team (particularly Service Advisor Curt Mathison). Bad situation made great by these folks. A very personal experience, not business as usual. I'd highly recommend Tammy, Curt and the entire team at SMM,

I was surprised. It's not business as usual. No fast talking high pressure sales people, instead you have a group of people who will genuinely listen to what you want. I'm 61 and I can honestly say it was the best car buying experience of my life. I've already recommended them too friends and family.

Detail department is incompetent or service managers are blind . $25,000 jeep took 2 appointments to get sticky film off the jeep , now what's left was film all over the black plastic trim and hands and finger prints of wax on black plastic. Still shaking my head and consoling my lady.

Brought my truck there for warranty work and they wouldn't give me a rental, then the work they did caused an oil leak, I had to bring it to another place to get it fixed the oil leak and correctly fix what they did. I am actually scheduled to have the parts they put on my truck replaced.

I had a very good experience in the purchasing of my vehicle. Very professional staff.

From the minute we first walked in everyone was great! Everyone we talked to was friendly, helpful, patient, and made the experience easy and enjoyable. Tammy (our sales person) was outstanding, she listened to our questions, and gave or got us answers (even the ones about the popcorn and hot chocolate from our kids!). We left feeling very comfortable with our decision. Preston (the sales manager) was amazing as well, working with us to overcome our concerns and getting us the best deal he could, and one we felt comfortable making. There was no pressure, no hassle, and no regrets. Great dealership, great people, and a great car buying experience.

I was in the Area for some business and had shopped some dealers down this way in Delaware and Just figured I would check out the inventory and I spotted a couple jeeps I liked . I talked to the GSM ,David and a young Salesperson ,Doug. I asked him to get me a lease price ,fully not intending on buying a Wrangler and I ended up buying a Wrangler and Driving it back to Delaware. Thank you for the Great Service and Price . I commend David And His Staff on a great experience and a painless sales process.

Thank You!!

Ken Heverin

Dropped off a Jeep for the airbag recall, the appointment was scheduled a month ahead of time. I dropped the Jeep off the night before the appt, 8 days later they still hadn't performed any of the scheduled work on the Jeep. Many excuses, nothing worth a dime. I will look into getting the work done at a different dealer. No confidence in prime Jeep.

Just bought a 2014 Ram 1500 Express Crew Cab 4x4 from Mac.Although it was Emily that brought me into Southern Maine Chrysler Dodge via the website, Mac made my decision easy. I drove a Ford F150, which I liked, but Mac made me much more comfortable. He dug different models out of the snow covered lot for me to test drive, and each time he did it with smile. I would definitely buy another vehicle from Mac, and will happily refer my friends and colleagues to him.

The first day I went to get a price quote there was no pressure. Tom was very honest and he is very knowledgeable with the vehicle I was inquiring about. The total purchase did not take long. Tom and I told war stories and had many loud chuckles, which made it fun.
I will send all my friends to Tom! :)

Thanks SGT Joyce from SGT Belle ! Go Army :)

Great team, very courteous, and genuine people. Really appreciate the employees I ve interacted with throughout my entire first experience at Prime Dodge. My first call was a line of questions and the service rep was patient and knowledgeable and gave me confidence this is where I should get work done on my Promaster. I called back to schedule an appointment and got my first request no problem. I showed up 10 mins late (thanks, Rte 1!) and they were still happy to add an oil change to my service order last minute. Ashley and Mark were overly considerate making sure I was kept up to date on the status of my vehicle after one of their machines failed; and a service tech stayed late (even driving to another Prime location to use their machines) to complete my appointment same day. Stuff happens, but they got it done. Happy holidays and see you down the road!

The people very patient and explained things very clearly.

Mike Kry is your guy! Made buying my new Jeep such a wonderful experience. He was super helpful and went over every feature, some I didn't even know I had! Chris in Finance was great also! So happy and thankful to the new Prime Chrysler Dodge Jeep Ram family. Thank you guys! I'd give 10 stars if I could!