Horrible, rude receptionist!

Horrible, rude receptionist!
Worst experience I've ever had in a hospital. Went to A&E with someone who had severe complications because of tonsilitis. We waited for 3 hours which I completely understand as it was a busy night. When our name was finally called, or whispered more like, we went down the corridor only to find it was empty. Asked the receptionist if name had been called and she said "might have" and told us to go back and sit down. Half an hour later our name was called again, went down the same corridor and again nobody was there! Went to ask the receptionist what was happening and she rudely asked us "Do you know how many times we've been calling you? We've been shouting your name out!" Which is completely untrue! We were sat directly in front of her and at no point did she say call our names! I calmly explained this to her and she then changed her mind and said that we were told to wait on the "red seats", I told her that nobody had told us at which point she kept insisting she had. She then said it was too late now and the doctor would not see us and would be going home immediately. She said we would have to book into A&E instead now, but surely that's what we did in the first place, having walked into the A&E department! Left straight away and went to QE Hospital which is a million times better and where we were treated with respect and kindness by staff. I have nothing to say about the medical staff as we were unable to even see them but the receptionist was extremely rude and I would definitely not recommend the A&E department unless you want to be treated like trash and called a liar by the receptionist!