South Bay Mercedes-Benz Review

Awesome service thank you Sonia and thank you Kevin. You exceeded all of my expectations.

We just purchased a new 2019 CLS from South Bay MBZ and it was a great experience. Shout out to Sam and Aaron in sales they were very thorough and patient if you need a car see them only and a final thank you to the GSM Sam he made the deal for us. They are all an asset to the dealership.

I can definitely recommend these guys! Awesome experience from start to finish! Knowledgeable staff and a super nice General Manager - this is the place to buy your car hands down.

Frank is an awesome Service Advisor and just extremely knowledgeable, you definitely want to come here for service on your Mercedes

They lived up to their word which is all that you can ask from a auto dealer.

Emily was a fantastic sales person who found exactly what we were looking for. Hector in Finance went above and beyond to help us out. We are very pleased with our purchase.

I have been taking two MBs to South Bay for over ten years. I have all the work done there and am completely satisfied and both cars are running like new. I use John Steech as my Service adviser and appreciate his knowledge and counsel, not to mention the free loaners. When an intermittent problem arose with the fiber optic system in my S500, they stayed on the job until they found an illusive intermittent cable, spending many more hours than they charged.
Yes, they charge more than some independents, but my investment has paid off. And the coffee is pretty good as well.
As for the sales team...well, that is a one time experience, but the service relationship goes on for along time. I don't even know from which sales person I bought my cars. In fact, one was delivered in Germany.
I check my total costs over the life of both cars and the service costs may seem high at the cashier's desk, but when it is compared to the tax, license, insurance, depreciation and GAS, it's perhaps the only bargain.

Morris is a good saleman. Frank and honest with customer like me.

Excellent customer service in a beautiful dealership. Appreciated how safe it felt as we were buying during the pandemic. Bought two new cars from Michael Amos who was very helpful, kind and honest. Thank you!

Rahi is always extremely helpful. Everyone that has helped me are always courteous, knowledgably and very helpful. My experiences have been the best.

I don't know who to blame, my "service adviser" or the "service manager." I have a 2014 E350 wagon which I custom ordered through MB of South Bay. I maintain the car in perfect condition and am meticulous about its appearance. The door handle of the the rear driver side door is chipped. When I pointed it out to the "adviser" he picked at it and made it worse. I requested that the dealership repair the handle because I assumed it would be covered under the extended warranty which I purchased for $3000 from the dealership. At the end of two days of hearing nothing from the service adviser, I called and was advised that the service manager had turned down my request to repair the handle - despite the warranty and the work that I have had done at the dealership. I asked about the cost of the repair and the adviser had no idea. This is pretty sloppy - not to mention the endless waits in the lobby for "so called" appointments.
Service is very important to me. I will think twice about MB of South Bay in my next car buying decision.

Got an insanely great deal Christmas eave with no haggling, very professional and coordinating.

Great experience! They really care about customer experience.

Babak worked with me to have my maintenance completed quickly. He is kind and efficient. Thanks, Babak!

To The Service Department.,
All I can say is how grateful I am for you and your help with my 2012 cls63 AMG.
To my Service consultant.,
Mrs April Stewart.,
Where to begin....
Thank you so much for your help., keeping me posted on every step of the way and what can I say.,
The car feels and drives as good as new!
Blessings.
Sincerely;
J.C. Nava

I highly recommended Mercedes-Benz of South Bay. Everyone there was friendly and provided great customer service. If you are in the market to purchase a vehicle, stop by Mercedes - Benz of South Bay and ask for Riham. She was great to work with.

I purchased a demo Mercedes B-class electric from MB of South Bay, with Ronnie Owens of sales and leasing. He was knowledgeable, gracious, and completely non-pushy, but was able to bring in the car I wanted from another location far removed. I was ready to haggle, but the price was far better than I expected, so I just pushed for a deal on the maintenance and extended warrantee. The car has been wonderful and I would buy again from Ronnie.

We were looking for a specific car and unlike my neighborhood dealership which tried to force me in a car on their lot, Keith Cambra took the time to locate and secure the exact car I wanted from another location. Once the car arrived, the service from him and the entire staff at Mercedes Benz of South Bay was as good as we ever experienced in 40 years of car buying.

Frank Perri has been my service advisor for the last 8 years off and on. He was my advisor when I had my BMW and when I switched to Mercedes I was happy when I saw him when I needed my first service appointment. His service and communication is always world class. His knowledge makes understanding what needs to be performed easy to comprehend. Thanks again for consistently being a great person to work with and making sure to uphold great customer service in a society where it's far and few.

The process was much easier than I thought it would be. I called in and Jacqlyn made my appointment. The next day I was greeted by her, and ushered in, she took some information and directed me to 3 different waiting areas. I noticed they all had tvs, couches, and one was within eyesight of the tv but had high top tables and chairs. The wait time was spot on and they even washed my car! I don't usually like service appointments but I'm new to the Mercedes family, their process is well thought and executed.

I highly recommend Darius Gordon, South Bay Mercedes, Torrance, Ca.
No high pressure, very accommadating , pleasant, such a pleasure having
him as my representative in this purchase. "GO SEE HIM"'

Ask for Rahi! Great service and even better staff. Forgot a few items in my loaner and they already had them set aside for me! Love M-Benz of South Bay!

The whole experience at this dealer can be described as a failure. The service personel from the guy who greets you to the service manager, excluding the service rep jovan, was a horrible experience. This is why I only go there for warrantee issues

very poor service and Very expensive. With an appointment could not get maintenance service done the same day. When I called them multiple times no one answers the phone and no one bothers to return my call.The next day came in to pick up car and Advisor said to wait for car in waiting room. An hour and a half later the Advisor saw me and realized they forgot about me. On top of that I was charged more than $800 for a service that costs between $350 and $450 at any other Mercedes store around. As a woman I felt very taken advantage of. My lease is coming up and will need another car. It won't be from this Dealer.

Had a great experience while purchasing a new car.
They welcomed us and worked with us to get the best car and payment options. Salesman "Haiz" & "Collin" were excellent.

I've always treated on a personal level. My car is an older model and needs attention so I go to Mercedes of SB to get honest and quality work done.

I leased a car from Mercedes Benz South Bay last month and I would recommend you look elsewhere. The car was supposed to be brand new but I found a big dent and many scratches on it when I came to pick it up. I was told I could pick it up a couple days later and it wasn t ready for a full week (I had to follow up twice to get the updates that it was late and late again. There was no follow through). When I finally got the brand new car, there were still scratches on the back of it. Not the feeling you want to have when you ve just dropped a ton of money on a car and become a new customer.

I was told the dealership would be in touch to rectify the situation and they never reached out. I left messages and no one called back. I got corporate involved and the manager gave them lip service about not being aware of the situation and said she d take care of it immediately. I explained that I had to extend my previous lease a week and as I was paying for two cars that week I felt they should compensate me fairly. Then nothing. She didn t return my voicemails and they ve done nothing to address the situation.

The floormats were also delivered filthy and the smart ignition was not installed. I ve been told 3x they were mailing that feature to me and nothing...

It s been years since I ve taken time to write a negative review but please do yourselves a favor and look elsewhere before engaging in business with this dealership. I wish someone had warned me.

I had a great experience at Mercedes-Benz of South Bay! The front desk worker for service and the receptionist, Maggie and Sandra, were super attentive and were very kind. My service advisor, Sonia, was also very helpful & attentive to everything I needed to get handled for my vehicle.

We couldn't be more impressed with the friendliness and professionalism at MB of South Bay. And, our salesperson Yacine was the best! He was friendly, accommodating and worked very hard to get us the deal we could afford. I have been in the automotive parts business for 44 years so I can be a pretty hard customer to please. However, Yacine did a great job. We couldn't be more pleased with the entire experience. And, we are extremely happy with our GLC!

Denise Zhu is knowledgeable, honest and a true advocate for buyers. I highly recommend her.

Great Customer Service, out in a timely manner, and great service performed

100% satisfied. Salesperson, Luke, went beyond my requests to assist and use my time wisely. I NEVER take time to post reviews. This time it was worth the effort.

Derek Vasconcellos made the typical stressful process of buying a car enjoyable. Not only did Derek do everything possible to make sure I got the car I wanted but he also gave me a great deal and has followed- up several times since to make sure I'm happy.

Efficient and good co-ordination in getting servicing done in time
and loaner vehicle timely arranged.

To be determined. Process is incomplete at this time.

My name is Sheila Hatchet ; and my Experience with Mercedes-Benz with five star from customer service to Mr. Pablo who is an excellent excellent customer service rep for me he help me in all categories of my GLS 450 I needed all four brand new tires I need a brake pads I need a wheel alignment and I needed a battery key replacement and with no hesitation he talk to me explained everything to me the pricing and the wait time and he didn t wonderful job and I just want to thank Mercedes-Benz for having five-star customer service

Best services. Babak in service department odd simply awesome

I traded a car for us to experience a luxury vehicle which is a certified pre owned 2019 Mercedes Benz GLC300 with less than 6k miles last Oct 28, 2019 At this dealership.. only to find out the one of the tailgate light is cracked and moisture is going inside, you will not know that it was there if you re just going to look at it. you must deeply check to find it and I found the issue by myself.. I have express this issue to the dealership and resolution is unacceptable at this point. They want to charge me for the tail light and offered a discounted price to get it fixed.. continuation below

After the owners response on this review I went back to the dealership and was able to meet Mr. Steve Schimkus and a shout out to you sir!!! He is one of the Service Director who listened, understand and care for us customers to make things right and corrected all issues that i have.. Steve even went out at his office desk to personally and physically check the vehicle that I am having issues with.. Folks if you think that being on a top position will just sit at his desk and just have a lilttle chit chat with you and give out a desicion, Mr. Schimkus is very different! I am changing my review to 5stars in a heartbeat because of him and his team... Best customer service experience! Thank you very much..

I went there to test drive a car, but they couldn't find the keys to the car we were interested in.

I've always been satisfied with the service that I get from Mercedes Benz of South Bay.

Alireza Nejad, was very attentive, always helping with installing my car seats back in my car from the loaner, he took care of all my needs with a big smile on his face, very pleasant, knowledgeable and fast!
Mercedes of South Bay should appreciate his assistance because people like Alireza is not easy to find!!!
Thank you

While everyone was polite and courteous, changing a tire should take less than 26 hours.

Taidy was very helpful and got us taken care of quickly and efficiently!

Communication is Horrible. Advisor never discuss what service needed. Will go to another Benz Dealership

Terrible Terrible Terrible.
I would NEVER recommend Mercedes of South Bay.
They weren t willing to work and come to a compromise because it was the Manufactures fault!
I will never go back to buy a car or ever have my car serviced there again!!
TERRIBLE

I have gone to MBZ of South Bay to purchase and my service maintenance on my vehicles. I have dealt with Raji and Boback who have provided excellent customer service !

I received prompt, attentive service with a smile. Sonja is a delight.

Easiest & quickest car buying experience I've ever had! I drove 2 hours to buy my car here & wouldn't hesitate to do it again! Ask for Stefanie Gaxiola! She was great!

Great help from Frank Perri, 5 Star services. My lease return C250 front and rear tire was damaged we had a coverage on tire and wheel. Frank worked with tire coverage company and got replaced with new tires. Thanks Frank, I would definitely go to Benz PCH to buy my next car.

Great experience, Paul B. always takes good care of my vehicle. Very efficient process!

Car buying experience was great. Mo helped us lease our car and was fantastic. Not pushy, very understanding and an overall cool guy. Highly recommended.

Getting my car serviced at South Bay Mercedes is always a great experience. The service advisor is always friendly and service is performed in a timely manner.

The Steeler location is pretty convenient of Pacific Coast Highway decent selection of cars I do like some of the GLE models AMG models to test drive a couple did not buy anything from your customer service not too bad but at this time is not ready to buy from this dealer

After going to the dealer close to home and receiving really bad service a co-worker recommended the Mercedes-Benz of South Bay. First time visit, my advisor was Jacqlynn, she was very kind and provided excellent customer service! I will return and will recommend to anyone that care about excellence in customer service.

I ordered my new Mercedes A220 from Mercedes-Benz of South Bay. Gary Schwartz and Karol Powers were both extremely helpful and kept me informed about the progress of the order, and Karol took good care of me when I went in to test drive the model and order the car and when the car was delivered and I completed the purchase. I would definitely recommend their thorough and friendly service.

Very Thankful to the Derek and Andreas really worked hard to get me the car I really wanted.

I've been going for A1 service here from past two years. Service has been good and the team is very courteous. They walk you through all the details clearly and communicate on the progress made or in case of any issues that have been found. My only problem is that every time we requested to clean up the car interior, it was never done.

Thank you for the opportunity to tell you much, I appreciate the help that BABACK renders , to every customer.
He really works hard to make sure that your car is serviced well and people are happy with the result.
Thank you BABACK !!

I will never work with salesman Hayes McMillan. He lied and missed lead that resulted in me keeping a car that I was full satisfied with. He cares more about his commission check then his customers.

I special ordered my car 7 months ago and it arrived as I ordered. The disappointment came when I discovered the dealer was not going to honor the verbal agreement to negotiate price when the car arrived. I take responsibility for being trusting and now I feel foolish. I realize that a price should have been agreed upon in writing before ordering the car. I had received a quote from an online dealer out of my area; however I wanted to do business locally so I went to South Bay Mercedes with the quote expecting a ballpark price. When I ordered the car, I was assured that the list price had wiggle room. WRONG. Dealer claimed a misunderstanding on my part and I paid full MSRP. He gave me $200. voucher to spend in their parts department.

Great service here. Advisor Paul Buntukampol is always attentive and professional. I enjoy working with him.

I've been looking for a car for a couple of weeks since I had gotten into a car accident and the moment I emailed Mercedes Benz of South Bay, Edward Twum called me in a second after he got my email (that was really fast). He sent me all the information I needed, we scheduled an appointment right there and then and their sales manager (forgot his name) called me a couple of hours making sure I had a good experience just talking to Edward. As soon as we got to the dealership, which by the way had a huge selections of cars, I went ahead and looked for Edward, he greeted us with a smile and offered us drinks/coffee. Edward seemed so busy at that time but never forgot about us. He was by the way the only sales man I saw there running on and off, working so hard making sure everything is alright. We had a great experience doing business with him. He's very honest and very helpful. And when I text him every now and then to ask for help, he never hesitates to text back and/or call me back. He makes sure that I get all the help I needed. So if you're looking for a good honest sales person, he's your guy right here. So again, Edward Twum is your man.

Appreciated being able to leave my car on Sunday for Monday. Great service convenience. Kudos to Steve Shimpkus,service manager!!

A week ago I would have given a lower rating but instead I told them what I wasn t happy about and they went out of their way to fix it and make me a happy customer . Can t beat that !! And I LOVE my new car . Never had a car that drives this nice .

Love how the process went smoothly when I bought my 1st ever MB. Thanks to Sam Sourial for this awesome experience.

I had a terrific experience with the service department. It was easy to get an appointment the same day I called (tip - Mondays are slow). Service adviser (Taidy) took great care of me and got me back on the road for less than the originally quoted price. I was very satisfied and will be back.

I'm more than 15 years customer. Amal kar always give me the best service and I appreciate his kindness& cooperation.
Thank you South Bay mercedes benz for having such a good person to help your client.

Frank Perri was wonderful. Made the experience perfect.

I flew from Central California to get my new GLC 300 Coupe. I had been attempting to work with several dealerships to get my dream care. From the The first phone call to the moment I drove off the lot I experienced excellent customer service. Thank you, Sam and the entire team.

South Bay Mercedes is exceptional. Gary and Keith were so accommodating and patient, and I couldn t be more pleased with my experience. This is my third lease with South Bay Mercedes, and it is because of people like them that I return to this dealership.

Professional, knowledgeable and friendly service.
Great deal without the hassle, couldn't be happier!

Great experience, awesome team. always there to help.

Service department is horrible. My service rep Reza has very bad customer service. I hope other Mercedes dealer provides a better service, but at Mercedes South Bay, it's a horrible experience for me.

I'm very satisfied with Roger Omine's service, he is very pleasant and have an excellent customer service.

Excellent service in the sales department. Be sure to ask for Michael when seeking to lease of purchase!

I traveled from North County San Diego to buy my car because this is the first dealership that actually listened to me and found me the exact car I wanted. Eric in sales went above and beyond for me. I was pleasantly surprised at the level of customer service. There was no pressure and I walked out with EXACTLY the car I wanted from the wheels to the entertainment package. Anthony the sales manager made sure I was taken care of as well. I love my new GLC 300 4 Matic

Thank you South Bay Mercedes!!

I not sure where to start. The people at MB of SB were FANTASTIC. I recently purchased a 2015 Chrysler 300S that had been traded in. It was the BEST experience I have ever had buying a car from a dealer. Even though I was just a "working stiff" buying a used car, I was treated extremely well by everyone I dealt with. I have to personally thank Mina, Wil, Alberto, and Ty.
These gentlemen all treated me as they would have anyone buying one of the beautiful AMGs they have in their showroom. It was a pleasure to walk the showroom and look at the amazing AMGs. Too bad I couldn't afford one. The 300 S I bought is in very good condition and at an excellent price. I wouldn't be more satisfied if they gave it to me. I haven't been this estatic about a car since I bought a Dodge Charger when I was 19. I'm now 62. I couldn't take my old car and take my new one home as well so they allowed me to leave my old car there for a couple of days until I could get someone to help me pick it up. I can't say enough good things about my experience. I would HIGHLY RECOMMEND MERCEDES BENZ of SOUTH BAY to anyone. Again, I have thank Mina, Wil, Albeto, and Ty for their service and professionalism.
THANK YOU GENTLEMEN.

Your Most Satisfied Customer,

David Smith

I like Mercedes Benz of South Bay so much that once my lease was over I jumped into another lease with them. My salesperson Keith made my experience so easy. We worked via email and I gave him the details what I wanted for my next car. He chose the perfect car for me. Getting into my new car was so fast and effortless. Thanks also to Hector at finance for getting all my lease agreement done so fast and recommending the prepaid service. I highly would recommend South Bay benz to anyone looking for a luxury vehicle.

all your help was great, espcially eddie Hanna. And the gal who rented me the car//She was a black woman..I don't remember her name.

Outstanding quality of service provided by Taidy service advisor

Hi Mercedes - Benz Team,

My experience was pretty smooth and seamless.

Reason why I chose to go with Mercedes-Benz South Bay, was because of how kind and non-pressured I felt when speaking with Emily. Emily, was very professional and genuine, and was very helpful with any questions I had.

Was overall, very pleased with my experience, and the General Manager of South Bay, was extremely kind enough to offer a great incentive to solidify the deal. I was very happy with the outcome, and I owe all to the South Bay Mercedes-Benz team.

Thank you again for being patient and working with me.

Kindly,
-Manny Moreno Jr.

i got my CPO here. Found the car online and discussed all the details on phone/email before going. Overall a good experience. I just wish they didn't push me hard for the service package which is more expensive monthly than my car. LOL.

What a great dealership!!! I was very fortunate to have a sells person that not only knew what he was doing but had a answer for every question I had. Though it took close to a month to get my deal done please note no dealership could match what Hayes and Gary the GM put together. Not one dealership! I love the sales people here and the facility is clean and welcoming. Bottom line if you want a good deal be honest and tell them what you can do and I promise they can make it happen. THANKS HAYES AND GARY FOR YOUR SERVICE AND PROFESSIONALISM. South bay is the best don't waste your time driving around like I did. Great dealership!

Its our first time to buy a Mercedes-Benz. We were impressed of there service specially Aron Rice.He really took care of us. Excellent job, Excellent service. He took time for us. A highly recommended.