Solar Naturally Review

I don't do business with companies that make an appointment to come and give you a quote at a time that is convenient, then turn up an hour late without ringing to apologise or advise they will be late.

Got my panels installed with no fuss, the guys were on time and the team very helpful, the only problem I have so far is connecting the app to the meter

Very happy with the product, the performance and the savings.

We found the Solar Naturally Team to be very professional from Sales team to Installers. Grest experience and highly recommend this sercicr. Thank you again.

We had our Solar for 3 weeks now, no problems, really quick installation

This is a highly professional company every step of the process. Good follow up customer service.

Finally got someone to call back after a week waiting after they found that I left a "not so pleasant" review. Had someone to look at my inverter in the end. Some things really need to be seen in the end... needless to say a customer's first impression will always be a lasting one.

The whole process was painless and they team was amazing. Good not ask for anything better.

Not the best experience with the salesman, quite pushy and threatening...!
However with the installation guys, very good experience, they were professional and helpful and did not leave a mess.
In regards to the management office people, they were professional, quite flexible and helpful in regards to the fact that we had a set back due to the current circumstances.
In regards to the product we have just had it installed.

I am very happy with their service and products. I can see a dramatic decrease on my electricity bill. Now I can use my aircon the whole day on summer time without regrets. Best money spent.

Unprofessional attitude. Set the time, didn t pitch up and wasted an hour a day before for sales pitch. Lodged a complaint and got a call back and Not even bothered to apologise for this. Don t understand how such businesses survive that long.

I can highly recommend Solar Naturally. The sales person was very friendly & answered all of our questions in a polite & professional manner. Everything was explained in great detail and the ability to pay the system off over time, was a bonus. Installation was on time as promised and very professional. The whole process was great and the savings were instantly evident in our first bill.

Excellent customer service, friendly and professional installation crew!

We had our panels installed last year, our bills were over $500 each time and now they're down to $250 or less so we're really happy with them. Oh and my 59 year old mother thought the sales man and the installers were all "good on the eye" so that was a bonus for her lol

I highly recommend Solar Naturally for all your solar needs. Not only have the staff been and continue to be friendly and helpful, i haven't had a Western Power bill for over 6 months. Winning!

Fantastic product and customer service. Installers did a great job. Have halved our power bills. Thankyou Solar Naturally.

In the beginning a few issue with communication? Leo and his team were exceptional in assisting and sorting and installation completion. Thank you

We have enjoy every step from the consultation, quotation, arranging installation and after care service. Now saving $$ can't ask for more.

Had such a great experience, from the day the lad knocked on my door to the day the installer's put the panels up. Very impressed

Great job done all round! From the original quoting process through to the installation booking team and the installers, Solar Naturally did a great job. The guys who installed the system arrived on time, worked quietly and cleanly and left no mess...even working on the roof in hot temperatures. I'm looking forward to seeing the results in my future electricity bills, and the knowledge that the guys are local if we have any issues is good to know.

From the sales person to the installers & office staff, everyone we dealt with was fantastic. Helpful, polite & efficient. The installers even offered to fix some already broken tiles on our roof. You don t get people these days going over & above but these guys did. Would recommend this company to anyone:)

Very happy with everything they provided. service and information all round happy with how they helped us save on our bills

Caveat Emptor!
- thanks ill get a few more quotes and get back to you: "if you don't sign today i cant offer you this deal..."
- can you tell me what the temperature coefficient rating of this panel means?: "sorry i don't know... nobody has ever asked me that"
- can you email me a detailed quote: "sorry i don't have time for that... i've been too busy signing people up!"

I have had a 3kw system for 1 year now, installed by solar naturally. It is performing at full capacity for the time I was told it would.
We are a family of four. We try to run all the big energy uses during the day, including the pool pump and air conditioning. We also run an air conditioner all night every night in one room.
Before solar our bills were $400 average.
With solar our bills are $130 average. Of that $130, $70 of it is a fixed service charge.
We pump $50 back into the grid every bill.
The only thing I would of done differently is put a bigger system on.
Very happy customer.

Really good service, communication was excellent and the installation was smooth and easy. Very happy

Sales package / company brochure initially won us over. Sadly, the payment plan let us down. The figures on paper revealed that the government rebate was outside the final quote. (Other suppliers include it, inside the price). The sales agreement form does not provide any data sheets about the products or details of the payment plan. Be careful!! After we terminated the agreement (for lack of pricing and product disclosure), we went with another company and paid half the price for better products. Do your homework. Get 3 quotes that compare apples with apples. Its a competitive market. Shop around.

The team installed the solar panels efficiently and they were very kind and friendly!!

Had our solar installed today and Jared and his offsider did a great job. Prompt, clean and professional. Good job cheers.

when the sun shines all is free be sure to do all ur washing clothes dishes and showers.Run all your appliances , 3 ------5.5 kw free per day.
recommend all of Australia to install with solar naturally a company will be \
operating for the next 100 years therefore this company can be trusted.

I would NOT recommend this company! I agreed to a home consultation and found the sales approach very pushy and deceitful. After showing me a brochure with the projected savings, the salesperson then tried to pressure me into signing up straight away, with claims that if I didn t I would miss out and have to wait 6 months until they were back in my suburb. I advised them I would not be deciding that day and wanted to get pricing from another company for comparison. I was told if I didn t get back to them by the next day it would be too late. I asked them to provide me with a written quote, they just scribbled a price on top of my power bill. I then asked about the brand of inverter and solar panels (as this was not mentioned at all in their sales pitch), again this was just scribbled on my power bill. They had no brochures or technical specifications about the system they were trying to sell me. After reading other reviews it is clear this is a questionable company and it looks very much like the majority of favourable reviews are from fake accounts.

Solar Naturally came by our suburb in December. We decided to invest in the solar panels and they were installed in a very quick time in January. I had a little trouble with the app to monitor the solar inverter, but I called the company, they contacted the app, and I got a phone call within 10 mins to rectify the issue. Brilliant customer service and an affordable way of getting solar!

Aggressive sales tactics and high prices that are not backed up by quality products. The sales pitch is not focused on honesty or accurate technical information. Instead, you can expect a barrage of numbers and "facts", followed by an aggressive call-to-action. The gear they offer is ok, but for the same price you can find better quality. The only real positive I can see is the convenience of the financing options they provide. If you are struggling to afford solar, or need the most convenient solution, these guys might work for you. Another positive, their customer service was responsive when I needed to speak with them.

Smooth install, great value and the Solar system has been working well.. my kids love checking the app at the end of the day seeing how much power we have generated and how many equivalent tree s we have planted and how much Carbon Dioxide we have removed from the atmosphere.

Great price. Fast and efficient. Installation guys were fantastic too. Definitely recommend!!!

Happy to see the electricity bill that my account still has credit even we are turning air conditioner on all day this summer. I should have installed this earlier!

very friendly, neat, tidy and professional crew! everyone has been very helpful from day one. absolutely recommend them.

Had a great experience from sales to install with the team at Solar Naturally. Very positive and professional from start to finish and the quality of the unit is great! Thanks guys!

Very friendly and helpful both sales and tradesmen. Clean and neat job done

Solar Naturally where awesome from day one, They kept us in the loop from start to finish which made things much easier for us to confirm install dates etc.
The install team were also very friendly and went over the hole installation process before doing anything on the roof. I would highly recommend these guys without hesitation.
Ross & Christina

Thank you to Brendan and Kieran for coming to do our installation in Alkimos. Highly recommend this company due to their friendliness, excellent service and workmanship! We are 100% happy thank you so much. Will be forever recommending your company. 5 Star service !!

This company is a Scam - Sold us Dodgy Solar Panels that dont work. The sales person said so many good things about the product and led us to believe the savings would be significant. That was a lie because we have never seen a saving and left wondering if our panels actually work or if they are switched on. We have spent the last 6 months ringing and e-mailing the company and sending them history of synergy bills, but they dont care and never call you back. It's a shock to see the company trying so hard on their Google ratings - Its a straight up scam. A sweet talking Salesperson and many bought Google reviews - this company is a scam. Stay clear of them and save yourself the heartache.

The service was great - we were really impressed with the efficient and professional staff from first contact till last. We thoroughly recommend them

I decided to add solar when I purchased my home. This company were very pleasant to work with and I would wholeheartedly recommend them. It is .also starting to pay off for me.

Solar Naturally provided fantastic service for us! The package model meant no out of pocket expenses. We experienced a very simple hassle free process and the install went flawlessly, the installer even took the time at the end of the install to run through the solar app and explain how everything works in detail.
Would highly recommend! Thank you!

Great installation from experienced tradies and great after sales service.

Very helpful and friendly staff. They were happy to spell out all of my options and didn t automatically recommend the mostxpensive option. Very happy with my experience.

I have had such a great experience with Solar Naturally from the very start. Have been nothing but professional and helpful.
I would highly recommend anyone thinking about Solar Naturally to anyone considering solar panels

The representative that came out was friendly and informative
Great service and follow-up
the guys came on time to install and were friendly and professional and double checked to ensure that no tiles were broken
We have not had any issues and a saving of up to $500 on our power bill , After many months of research into all different companies and solar power panels , we chose solar naturally because they were local, offered great service, had an office in Perth and we re passionate about their product. Support your local businesses!!

The crew onstalled the panels and inverter were brilliant. Very friendly and cleaned up after themselves. . We are seeing some savings already. Great job Solar Naturally.

Professional service from the start, very happy with the installation. The installers where quick and did a good job. The electrician was fantastic and explained everything, he checked over the meter box and ensured everything was up to code.
I recommend this company.

Very professional. They kept us informed on every step. The installers were on time, got the installation done very quickly and walked us through the setup. Highly recommended.

Very professional company in both fitting and following up on our solar panals

Great service received from your installation team. Wesley and Kieran and the other bloke were great. Professional, thorough and polite with explaining the workings of new system they installed. Will definitely recommend your company to friends and family.

The whole process apart from a minor hiccup at the start it was all handled professionally, the insulation was undfaulted, the guys did a good job. We are very happy with our new solar panels.

How can I give these guys 10 STARS!! Joel & Alex run a fantastic installation team, where quality workmanship, product knowledge & customer service/care are a 10 out of 10. They were great to deal with from start to finish. I will happily recommend them to family & friends. Great work guys!!

Installation team arrived and team leader explained what was happening as far as their installatuin process. They were friendly, installing seemed quick and efficient and at the end of it - the team leader reiterated a few things regarding the inverter and panels. All in all - job well done.

I wish there could be 0.1 star, I could give to this extremely disappointing worst , no service arrogant and fraudulent company. My bills has been worst since I have the solar panels on, never had such an exponential rise in my bills prior to installation of solar panels. I have bills and records to prove it. Infact, one is worse off paying their fortnightly installments on top of it.
My repeated emails landed nowhere just arrogant responses, not helpful at all. No service to determine what the customer issue is. Their tone and stance changes once panels are sold off.
I have wasted so much time but at the end now I am pursuing legal action against Solar Naturally.
My advice to all you out there ,please avoid this company, as they have worst service starting from installation to everything after. I am writing at different forums and getting other disgruntled customer's beside me who had been fraudulently sold this system too and been breached the service one deserves. I will keep you all posted.
PLEASE AVOID THIS COMPANY..

All went well. Installer couldn t be more helpful. Great experience

David and the team did a great job. Very friendly and professional, they overcame a few onsite challenges without fluster or bother.

Thanks so much for the service of our solar panels, guys! Very happy from start to finish! Didn't even know they were here and they were gone within a couple hours. Thanks again :)

Due to the layout of our house and its roof I always knew this would be a tricky job, but Solar Naturally's tradesmen managed the job very neatly. The system seems to be performing well and I'm looking forward to seeing a drastically reduced power bill in another 6 weeks. It is very covenient that the inverter links to the internet and I can tell exactly what is happening through my smartphone.

Really great sales team, non pushy and very helpful. The installation was quick and easy. Done by lunchtime. Real savings on our power bills not just in summer but winter too.

Tradies very prompt and friendly and actual panels generating a lot of power, more than expected. Staff have been very helpful in resolving an issue when I lost power and problem was resolved easily. Would definately recommend.

Great job boys.not had a bill yet but fingers crossed it drops like you promised. Well fitted and generally well satisfied with the service .need a little help with the app download. Cant find it.

We recently had panels installed. From signing up to installation all people involved were very pleasant and professional. The whole entire process was smooth and unstressful. Thanks and we will be recommending you to others

The installation team were friendly, polite and very efficient. They met all the promises made by the sales person.
Customer service was spot on. My only task was to sign paperwork and okay for the system.
I can highly recommend Solar Naturally to anyone looking for a solar power system.

Our transition to solar through Solar Naturally has been seemless. Instal was smooth and fast, and our payments have steadily reduced to the point where we are now second looking at the bills...they're significant savings and we're loving it! Cheers guys. Highly recommended and greatly appreciated.

Solar naturally came recommended from a friend. Around the same time a sales consultant came out door. My wife organised an appointment for the next day when we were both home. Sales consultant never turned up to appointment and never contacted us. I even tried to contact solar naturally again via there website and got no response. So took my business elsewhere.

The sales consultant was chatty and professional until we refused to sign in the spot. We had received details of the payment plans but not specific information about the design or components. We met with the consultant on Friday (8 March) in Brabham ,and did not think it unreasonable to have time to think it over and seek other quotes. Your sales consultant refused to leave a number to contact us on and said it was a limited offer. I will be reporting this behaviour to ACCC.

For an organisation that claims to be doing a huge amount of work for the government, you have a lot to learn about the contracting and tendering process. In addition, your company is not CEC accredited.

The sales consultant then had the nerve to ask my partner if he "had said something wrong". Very pushy. Many facts and statistics were quoted but no customer testimonials, no evidence and no technical specifications.

Great service and the cost savings have made it worth it. Thank you so much.

The service was very good.. I didn t have to really do anything just to be over for the end of installation which was good they seem to have the right machine s as it was a hard roof to get to ..

Very happy with the whole process from the sales person to the installers, very polite and professional approach . The job was done in time as promised, very impressed. would recommend to anyone.

Really happy with the installation by the guys at Solar Naturally. They were quick and tidy letting me know everything that was happening along the way. Definitely recommend them for your Solar.

This week I had the team from Solar Naturally install Solar to my home in Thornlie. From the minute I spoke to them they were extremely helpful and informative, answering all my questions in detail.
The installers James and Wes arrived exactly when they said the'd be there and did an awesome job on the installation. They were really knowledgeable and passionate about their product and gave me all the info I needed.
I'd highly recommend Solar Naturally to anyone. Thanks team!

Scott Jordan

Very neat and tidy install. Great customer service.

Great service quick installation. Reaping the benifits of cheaper power bills

If I could have given no stars I would've but that wasn't an option..This company is a JOKE and I dont believe any of these 5 star reviews...not possible.
Was all good signing up..but once they've got your signature..all down hill..
DO NOT USE THIS COMPANY

I was referred to Solar naturally by a close friend, these guys are very professional, had done a fantastic job for me especially I don t have a solar friendly roof. I would recommend solar naturally to anyone looking to have a quality solar system installed

We are new, but very happy Solar Naturally customers!
From the first representative who knocked on our door, to our consultant, to our installation team, we couldn't have asked for better service. They were all so genuine and clearly passionate about the product they are providing their customers. Great work guys, thanks for everything so far!

The guys were awesome, prompt service arriving on time as promised. They also identified a few cracked tiles for which I supplied replacements that the guys installed whilst up on the roof. System was installed and working the same day as the Western Power guy fitted the new digital meter a couple of hours after they team had finished. All rubbish was cleaned up and removed leaving the yard clean and tidy and the supervisor also ran me through the set up and what to do once the new meter was installed. Great job, well done to all of you - your efforts on the day were greatly appreciated...

When they dropped the power they ruined my F1 race when I was winning but they done a great job.

Good quality install! Professional and helpful at explaining how it works.

So very disappointed in the whole experience with this company. They arrived late on the day that they said they would complete the whole job. One of their install team actually crashed in to the waiting scissor lift because he was running late and came in too fast to park his car. This incident caused further delays to the start which resulted in it being a two day installation instead of one. Then I heard very load banging on the rood and went outside to watch the installation. I saw one of the install team - the supervisor - kicking the tiles as hard as he could to dislodge them. Broke quite a few tiles in the process. Wife and I went to shops for a short while and when we returned they had packed up early and gone. We then discovered two holes in our ceiling where one of the install team had fallen through whilst inside the roof cavity. They failed to mention it to us. The damage was eventually repaired but we will always know that our brand new home has been damaged. When I suggested a fair and reasonable compensation via discount on total cost they offered $200. More insulting than a slap in the face. Finally got $500 off the price of $8,000 - simply disgraceful considering the profit that this company makes. I would never ever recommend them to anyone.

Had a great experience with Solar Naturally. The option to pay off the system works for me and I'm making huge savings on my power. For a single Mum of 3, it's very important. Wouldn't hesitate to recommend them in the future.

Really good job, very efficient and a really friendly team.

Great service from the sales team to the install team with noticeable savings straight after install

Everyone at the company were really friendly and eager to help if you have questions. The installers came on time, no waiting around all day, they had the install done within 2 hours and they cleaned up any mess they made. I would recommend solar naturally to anyone thinking of getting solar as they make the process easy and enjoyable.

Top Install the two guys who did the job went above and beyond great job.

Daniel explained everything very well.Initially there were a couple of hiccups with timing but eventually the problem was sorted and the installation team of Justin and Jordan came on time and did a perfect clean installation. The panels working well

A great job with great service, your installers arrived on time, explained everything clearly, were polite and cleaned up after they d finished - really happy we went ahead with Solar Naturally!

Professional Company, great quality products, Very smart consultants.We couldn't be happier. Will be using again for next home or business. We felt really comfortable with the consulting process and were sold the appropriate sized system - not the largest we could afford.

showed up on time as expected excellent service have even followed up to make sure the system is performing as expected

Just wanted to drop a kudos to Solar Naturally for their accurate (and affordable) quote, plus the timely manner in which our panels were installed. Would recommend them :)

Thanks guys for the great job. Now it's nature's turn

From start to finish with them was great they kept me informed and updated on what they needed to do.

An easy process from the door knock, to the sales to the install!! start to finish and up and running so quickly! Thankyou!