Discover Goodwill of Southern and Western Colorado Review

Love their programs! What an amazing organization. So well run and staffed. I highly recommend serving as a volunteer for Goodwill. They have so many ways to help our communities!

Let me save everyone time. I was not an employee of this corporation but was there everyday for over 2 years. If you are considering employment with the Possibilities program as a DSP don't.
Just don't.

Their employees do not all adhere to proper mask wear. I've had one refuse to tie his tie on the bottom after I explained I was high risk. Instead he exchanged it for a face shield, which turns out are even less effective at preventing the spread of COVID. Management doesn't seem to care and send blow-off form letter responses. I've notified the health department and will take my donations elsewhere, now and in the future.

As they requested I replied to them and still have yet to hear they will impress the importance of proper mask wear with their staff. Therefore, my review and position stand.

I donated an item, which I had to recover and received no call back or response from Mrs. Richer, whom I was told could help me.
I will instead donate to the Salvation Army, where profits are not just a bottom-line measurement of success.

This place is great. They provide great services to those in our community.

Good place to drop off donations. The people that work here are always polite and friendly.

AMAZING organization, Possibilities Program is a life changer for those with special needs

I m NOT an employee but the complaints I have listened to from several current and past employees are all disturbingly consistent all across the board from several different departments and programs of Goodwill Industries of Southern & Western Colorado. Based of reviews I ve read from Facebook and google, I see the safety of the employees has been and still is an ongoing issue with this organization. It s definitely the least of their worries. They don t treat them as a priority unless they need them to risk their lives and safety to travel to work in inclement weather or ward off manic homeless people who supervisors and management are too scared to call the police on. Today s inclement weather has closed all of the City of Colorado Springs and El Paso County s govt buildings, including all of the courts. In addition to Military installations being closed and some on a 2 or more hour delay. The Colleges are closed. Pikes peak library district, Silver key senior services are closed. CSHA is closed. That s not even a handful of places that are considering their employees safety over trying to meet quotas or making a quick buck or claim to offer services to people who can t even get to your programs because of the inclement weather and delayed public transportation. I just find it ridiculous that Goodwill would remain open or without delay despite the extremely unsafe weather conditions and being that all the news channels are advising people to stay off the roads. I don t think a couple dollars are worth your employees risking their lives And their only means of transportation for $11 which won t even pay for the damages or allow them to buy a new one. Mountain Metro is even on a delay until 10, so if your employees take the bus, they wouldn t be able to get to work until noon. You all should be ashamed of yourself for several reasons! The sad part is that you all don t care about the bad reputation or extremely high turnover rate that you all have and no concern for fixing it. For Shame Goodwill Industries!

Response to Goodwill: using your personal time for what should be a snow day is completely unethical, inconsiderate and a blatant disregard of your employees safety and lives. That makes people REALLY want to work for your organization and as for LEAP being your excuse for staying open, it is law that in winter months (Nov 15 to March 15), CSU cannot cut off their customers utilities if they are used to heat their house...so that s a lie.

Awesome as always thank you to the amazing folks at the online store.

Ordered a item on Goodwill Auctions, but had yo wait 3 weeks to schedule an appointment. I forgot about it, and it almost took another 2 weeks schedule a new one. I understand having to change things up for COVID-19, but that took way to long.

Undervalues employees, horrific response time, zero willingness to respond to inquiries or help resolve issues. Awful company. Would not frequent.

My son attends here. They always take good care of him

Good will hiring office. Alma is a delight, professional, and made my visit and business there easy.

There is all kinds of help here. Job skills help finding a job and the people are great.

Terrible place to shop and even worse to have to work for. Management is stuck up, not helpful and if you make the slightest mistake, they treat you like crap.

Fast pick up and great covid precautions for online auction

Not a store just donation drop off. Easy pull through donations though.

Lovely place to work. My team is very flexible and work great together to assist our clients.

E commerce sent sandals that the straps are separating from the sole. I sent 3 pictures and the lady stated every time she couldn't see it. Each different with different compression levels. She thinks shoes aren't garbage, Goodwill is paying to get the garbage shoes back.

Update: 5/2/19. I was finally contacted by a supervisor. After a brief discussion, I was approved for LEAP.

The people who run the LEAP Office this year are incredibly incompetent. They really just don't know what the heck they are doing. Here's the email I just sent to the Governor.

"I applied for LEAP via fax on April 1, 2019. On April 15 I received a letter stating they wanted more information. I immediately faxed and mailed the additional information. I've called them every day since then to confirm they had everything they needed. No response. Ever. The person in charge of my case was supposed to make a decision by April 29th. They didn't. I had also called and was told since I am self-employed and an LLC, I didn't need to send receipts. I did send three months of self-employment ledgers and all business expense receipts for March. I finally was told today May 2, that I've been denied LEAP because I didn't submit wage statements. They did not ask for that (I did state earnings) and I do not issue myself wage statements as I don't pay myself a wage. In all, I submitted four months of self-employment income. I'm assuming I could have just made up an official looking wage statement if they had told me that's what they wanted. No one did. I've been told so much conflicting information from the people at LEAP or no contact at all. The LEAP Offices are now closed and I cannot reapply which I could have done if they had just contacted me. They did not contact me. The phones get turned off tomorrow. They say sorry, there's little hope for you to protest and you needed to protest before the deadline. One cannot protest the denial if one does not know before the deadline. I wish to protest the incompetence and stupidity of the people running the LEAP office this year. I'm screwed because of them. I need the LEAP approval. Xcel Energy generously gives me a $57 credit on the condition I'm approved for LEAP annually. Nevermind an actual LEAP payment. This now goes away because of the incompetence of the people at LEAP. Can you please help me and get the LEAP approval. I've never had problems getting LEAP assistance the past few years when it was run by Boulder County Health & Human Services. Thank you for any assistance you can provide. I'd rather be trying to run my one-woman small business and support myself than fighting a state agency."

Great opportunity for those transitioning from public education IEPs to adulthood

People who work here, especially Jaime Criswell, are fabulous, helpful experts!

Did my community service through goodwill was told that my completion would be sent off at 8 the business day after completion. The confirmation never was sent in.

It's a awesome place for my daughter to learn. People there are really nice and friendly. They answer all your questions you have. I recommend parents that if you are looking for a place where your child can grow mentally Goodwill is the place.

This is the corporate offices which house all of the administrative personnel for Discover Goodwill. This is not a place to shop, but houses alot of the amazing programs Discover Goodwill runs and administers. This organization is amazing and helps thousands of individuals each year to obtain things many felt were out of their reach!

This place is the corporate/administrative office and houses programs such as voyages, possibilities, your life your way, and other uplifting community types. The staff is friendly and helpful. It does have a drop-off located at the building but does NOT have retail. Its a big part of where all the magic comes from.

They are the nicest employer I have ever had. They have accomodated my schedule at every turn. They reward their staff for good work, and they are super polite when you have issues.
Whats more, they work hard to solve problems, the management covers shifts when you can't, and they advocate for their clients vehemently.
There are some disgruntled employees, but from my experience they are an upgrade from my last employer. You wanna see real money hungry beasts, go to Kansas.

If you re having a bad day, try to remember that these people are trying to provide charitable resources to people who would otherwise have none. They re volunteers and minimum wage workers and they re working hard like everyone else. Try to be a bright spot in their day, give them a compliment. The smile you give them might put one on you too.
It is better to be kind than it is to be right, and when we you give love you feel Good!

The most dishonest people selling on Ebay my last order went from Colorado to Illinois to Las Vegas I finally got 16 days later dont order nothing from these people they will give you a headache

It was great people where wonderful. Thomas and Britney are great people

Beautiful store, great customer service, incredible prices. This is NOT the old timey Goodwill you may be use to.