SOIN Review

People are friendly and helpful and the cafeteria food is GREAT!

I went in concerned I'd broken my fibula in a fall at home. Due to the immediate tightening of my skin from the bruising, I was more concerned about developing compartment syndrome. I was immediately taken to an exam room. Even though it was shift change, I received a prompt evaluation. There was no lengthy wait for my x-ray. The staff was professional and friendly.

It was a great experience the nurses the doctors where are the best. They gave me the care that I needed to give me better so that I could get home and recover. Everybody there from the doctors to the nurses to the people that serve the food that came in and clean my room the nurse's assistant you're fantastic every one of them hey I need to be commended.

After staying in the Emergence Room For 7 hrs. this was un called for saying waiting on bed Well let me tell you after I had to get on the people in the Emergence Room told them they were going to get my wife a bed or I was taking her home. it was not 5 min. until they was there transporting her. Said they had to admit her to monitor her heart. Never once was there was a heart monitor hook up to her. I feel this was just to get more money from my insurance. on the way to her room I took notice of how many empty beds there was when we got off the elevator the first 5 rooms/Beds were empty and then ever other one after that.
A very upset Spouse

Was very pleased with the whole process. Was seen right away and concern was shown for how I was feeling. Tested were run and results were discussed. Really liked the resident on staff. Her manner made it easy to work with her.

The staff is amazing! My nurse Holly was fantastic and even when they are busy, they give the same amount of care! I recommend Soin Medical Center to everybody!

Everyone I had contact with treated me with respect and also emphasized the rules and regulations. I could tell that everyone was well trained and very kind & professional.

Thank You to everyone in Emergency, for the excellent care they gave my Mother yesterday especially the Doctor and Nurse Jennifer

I had a stroke the previous week and was admitted to the (stroke) 4th floor. I had problems with the nurses not understanding the heart medicine (Sotolol) I was taking. I was suppose to take it on a 8 to 8 schedule. I feel that the nurses on the 4th floor were not aware of its requirements. More education on heart meds would be helpful to them.

I have had to go to soin for a variety of reasons over the years, the most reoccurring visit having to do with a wrist injury. I had taken a heavy fall and broke a carpal bone in my wrist. all that was taken was an Xray which was able to identify my fracture, however, and it pains me to say, the negligence of my doctor has resulted in a painful condition that I will have for rest of my life.. after a full year of assuming I had just broken my wrist, a painful clunking persisted and I returned to get it analyzed. took two weeks to get me into and MRI and another 2 to get the results. sent to 2 different specialists because no one knew what was going on... I landed at southwest orthopedics where there finally told me, after a year and half, that I have mid carpal instability. I presume that I got this condition the moment i broke my wrist.. and I believe had I had gone to the right doctor my condition would have been identified sooner and I wouldn't be living with this lifelong disability.

Soin is physically clean and inviting. The personnel are efficient and helpful. I went to the ER with back pain. The nice people there asked the same questions over and over. The same answer: No chest pain, just back pain. I was released after 2 hours (EKG/chest X-ray) with advice to see my physician because "since you came in with chest pain...."

Staff is extremely nice, patient, understanding. Took time to listen to me. Kept me updated on what was happening with my care. Very happy. Would definitely recommend.

Truly the most caring & capable hospital & staff in the area.

Soin has the best Labor and Delivery staff! All of the nurses, lactation consultants, midwives and doctors were extremely accommodating and made our stay wonderful, despite some of the delivery complications. I would recommend Soin to all my friends and family. We were just treated so well by everyone!

Special shout out to my favorite nurses, Sam, Martha and Leona. You guys are the best!

Had two of my babies here plan on having my third here as well. Had my surgery on my gallbladder here as well. Amazing staff, super caring. Love this hospital.

I selected to be treated at your new Urgent Care located inside the ER. I didn't have to wait long & the care was excellent.

Went to emergency due to severe side pain. Have had bronchitis for 2 weeks. I didn't have a wait. Tests done and results back in reasonable time. Have light case of pneumonia. Whole visit was less than 3 hours on a Friday morning. Very professional care by all of staff.

The Drs and nurses could care less about what is going on with you. In their eyes everything is a virus.....I am very very sick and they did NOTHING for me!!!

The service is quick, efficient and everyone i came into contact with was very pleasant. Would recommend Soin to everyone.

They took very good care of my husband after colon surgery. He was a bit grumpy at times, but they took it all in stride, and did their job wonderfully. All staff and doctors were excellent, friendly, and informative.

Awesome service . . . So different from the "norm".

My experience at Soin last week was great. Everyone was attentive, helpful and caring. My wife and I both felt I received great nursing care. Joe in the recovery room was wonderful and we enjoyed talking with him as we waited for my room to be cleaned. The entire staff from when we entered the hospital, through pre-op, surgery, post-op, my overnight stay, and then discharge were all professional, kind and attentive. Many thanks.

Thank you Tabatha for being proactive & giving us the care we desperately needed!

From the moment I came into the ER, I was well taken care of! Every staff member, from the kitchen (Daniel), house keeping (William and Mary), respiratory therapy (Kacee and Chris), physicians (Dr. Lakes, Dr. Brutus and Dr. Ghrandi), nursing staff (Sabrina, Kelli, Cindy, Julie, Diane, Morgan, Tori and Tonya), and nursing assistants (Elaine, Chrissey and Sam), the radiology staff, occupational therapists, transport (Paul and Brandon) and phlebotomist (Alexis) were exceptional!
Unfortunately, the only negative encounter I had was ER nurse Jason R.N. He was my first contact and was rude and impatient with me. Especially, because I couldn't breathe/talk.. When he was firing questions at me. I was scared and alone (husband not allowed in to speak for me), and he was not compassionate.
Other than Jason, my experience was amazing! A huge thank you to every one and any one else I forgot to mention!

they where quick to respond to my needs upon my arrival. I was kept updated and informed during my entire stay. All staff was friendly and courteous, yet very professional. everyone was genuinely concerned for my wellbeing.

Staff was so kind and efficient. I am so thankful for each and every person who makes this facility what it is.

Had to go here for a lab draw- absolutely horrible!!! The girl, Alyssa, had NO IDEA what she was doing! Hands were shaking, missed my vein and dug the needle around until she finally gave up and called somebody else, when I had already been waiting for nearly an hour. I thought the place would be fine since a family member worked there but I found myself disappointed. Suffice to say, if you get Alyssa- ask for someone else!!!

I would always recommend Soin. Every time I have had any interaction with Soin,it has always been of the highest quality service. Myself and my husband have both been inpatients and outpatients at the hospital. I would not go anywhere else.

I came in with chest pain. I was taken directly to a patient cubicle in ER greeted by a nurse and connected to cardiac monitor within 5 minutes of arrival at the Er. Staff was courteous and helpful. Radiology staff courteous and efficient I was kept overnight on 3rd floor Med surge unit . Staff was great.

My experience at Soin was amazing even though I was ill. Everyone was very professional, attentive, kind and respectful.

Soin medical center mostly saved my life after Greene memorial gave me compazine toradol and Benadryl mixed together! I went in and couldn t breathe they were able to reverse the effects with Benadryl fluids and steroids thank you soin for saving my life !

Friendly and very caring staff. Worked hard to make sure my mom was comfortable.

Soin saved my life. The nurses, doctors, and staff were all amazing and I am eternally grateful to them.

Very professional and friendly staff. I will definitely continue to come back.

The ER staff at Soin is second to none! They took great care of me. They made me comfortable and were very personable. I will always choose Soin over my local hospital!

Every single person that helped me was a saint....I will be forever greatful

Not sure what's going on with this place. The first time I went they couldn't find my issue and simply sent me home with nausea and bowel spasm meds. Except when I got to the pharmacy to fill them, I realized they had someone else's name on them! They had been mistakenly given to me because I had the same birthday as someone else. This is a pretty serious error. I couldn't fill them, obviously.

I was there again this past Tuesday for dehydration after major surgery. They gave me fluids and said I might have a UTI which they were going to test for. Said I'd hear from them if I had one. Great!

I didn't get a call back but I am still having UTI symptoms so I called just to check and make sure. I was told that in my file it said the lab was 'canceled' but didn't say why. That it could've broken and I was already gone so they couldn't get another, etc. (Apparently they are juggling urine specimens around because I can't imagine how else this would happen). So basically they never even tested it! And I never would've known if I hadn't called to check because they didn't bother to let me know!

The woman recommended I go to my primary care doctor. Great. That means more money, another appointment, and days more suffering over something that should've been handled already! But I have no choice because I am still in pain.

Really unprofessional and makes me question the capability of their staff. Not sure I will consider them next time I have an emergency.

I was given such wonderful care by all of the staff at Soin Hospital. On a scale of 1-10, I would say they would all get between a 12-15! Such wonderful workers who make each patient feel special.

Great surgeon! Great support staff, very attentive, professional, very friendly thanks so much!!!!

Its pretty good, my dad has had a bunch of surgeries, hopefully this one was the laat

Clean, friendly, response time reasonable.may never go anywhere else

The staff and nurses overall were excellent. However there seemed to be much confusion as to needed treatment and the priority of that treatment. I am reluctant to return to Soin. I had two separate issues and only one doctor seemed to be able accept that, which then delayed the treatment I received.

My nurses call button was not hooked up.
I was in ER

Too costly. Please be careful before visiting this hospital.

I had fallen in the night and apparently hit my head, as was evidenced in the morning, by my bloody hair. My husband took me to Soin ER. We were taken immediately to a room. The doctor showed up moments later for the initial exam. The registration fellow joined us soon after, and the attending physician, though somewhat delayed by an actual emergency, was there quickly, as well. Though I didn t not need treatment, a lot of questions and exams were done just to be sure I was, indeed, okay. The nurse then arrived not long after the doc was finished, to go over dismissal papers, and we were on our way. My experience made going to the ER far more pleasant than it could have otherwise been.

Had to wait too long in the waiting room to get to the room.
Other than that -friendly and rest rooms very clean.

We just delivered our daughter at Soin last week! The staff and nurses were amazing and cared for us so well! It was a great experience and they made us feel comfortable and normal despite giving birth during a pandemic!

Every member of the staff at this hospital who I spoke with was truly amazing. They were very prompt. There was no wait for me due to the fact that my chest was hurting. They were all very kind and knowledgeable and I will recommend them to anyone needing a hospital!

Emergency room was busy but I was still seen and triaged fairly quickly. Special tests were run and evaluated, preliminary diagnosis made and I was own my way in fairly short order.

The nurses were absolutely phenomenal always checking in and making sure I had what I needed for my stay, my Surgeon was spectacular and follow up with me even gave me his personal cellphone number would recommend this hospital to anyone.

This place treats u like gold I swear love this place...

Everyone was very professional. Everyone went out of there way to make sure I had what I needed.

This place SUCKS! I would not send my dog there! Not professional at all!

Dr. was in right away and I was treated quickly. Very positive experience.

Everyone on the 5th floor were great. They all knew what they were doing and very friendly. If I ever have another operation done again I hope they put me back in room 5501. A big thank you to all of the staff that helped me.

I wouldn't send my worst enemy here. My husband was in agony with kidney stones- first we waited for over 1 1/2 hours to even get out of the waiting room, while the so called nurse the desk played on her phone. Then it took over 40 minutes from the time seeing the doctor to get anything for the pain, during which time we had to listen to employees stand around in the hallways and gossip. We'll never go to a Kettering owned hospital again.

These guys were great when I broke my ankle 3 years ago 2016.

This time 2019 I felt like I was in the way, they were so busy they parked me in the emergency room hallway and bad things were happening and I could hear them happening (not the best when you re there because your blood pressure is super high already).

Some of the staff was great while some just didn t follow through.

FYI: Please get Apple Pay working downstairs, some of us come without our wallets and our significant others forget to bring them.

Staff was friendly, building was so clean and rooms were nice. Cafeteria was also very nice and well priced.

Horrible! Came into the ER with vomiting, extreme abdominal pain, lower back pain and pain that began shooting down my right leg. They allowed me to lie there screaming and crying in pain. After a urine test, cat scan and ultrasound revealed that my right overy had a cyst nearly the size of a tennis ball that caused my overy to twist in on itself, fallopian tube and cut off blood supply. Had to be taken into surgery to have the whole right overy removed. So Sorry Staff that My Visable Discomfort Disconvienced You!!

Absolutely a joke. And of course the charge a huge fee. Pure theft

Excellent care by physicians, nursing staff & Techs in Emergency Department & Third Floor. Thank you.

Last april 26 midnite my husband was really sick vomting so thin i took my husband to soin er. Dr sent him xray. Nurse took his blood check his sugar suppose to check his sugar test or pee test or gallbladdar. Never did. Dr never touch him stomach or listen heart. Dr think ulcer or flu virus. Gave him ulcer med other naesua med. He never get better in 3 weeks. He became worse i decided take him to kettering hospital er dr found he had gallstones, sledge in gallbladder, potassium was 5.4 too high and his sugar so high 500. Ketterin hosp saved his life! That soin er nurrse spilled his urine all over the counter when she was trying to put in the lab cup. The staff acted like they got their medical license out of the cracker jack box. We will never go back to Soin ever again

Had to bring my boyfriend here because he was throwing up blood, The Nurses and doctors were AMAZING and treated both of us so kindly and made sure not only he, but myself had anything we needed.....GREAT bedside manner from the doctors they TRULY CARE about their patients and took the time to answer any questions or concerns we had!! ;-) HIGHLY RECOMMEND this hospital to anyone who needs medical attention!!.....

I was in the waiting room for 2 hours with contagious phenomena. When I was finally called back they treated me on a bed in the middle of a hallway. The staff is inconsiderate and cold. Will never go back.

Really kind and attentive staff. Tried their best to make sure I was ok in regards to my pain level. Worked quickly to get tests done and figure out what was wrong with me.

This hospital was my favorite until the last visit I had to the ER and being admitted , I got judged by my tattoos and (I'm sure that at least half of that hospital staff has tattoos, the resident was the person who ruined it for me the most. Most the of the nurses I had on the 5th Floor were Okay, Aimee THE NURSING SUPERVISOR on the 5th floor was AMAZING. She listened to all my concerns with how the ER treated me. But I will NOT BE RETURNING TO THIS HOSPITAL. (They have the worse call light response ever) it should be less than a minute if they aren't helping other patients. ( I also know ever has their opinions and this is mine.) Thank you to all who have taken the time ti read what I have to say.

I want to the Emergency room and they were all so friendly, helpful, and amazing!

Worst hospital emergency room in the area. Signed in told triage nurse my pain was a 10+ in my back where I had fell through a sewer opening .My blood sugar was above 400 blood pressure 143/124. Told me to have a seat.in the waiting room pain progressively increased 2 hours and 43 minutes later I still wasn't seen while people who came after me were with less serious problems were going in and being seen ahead of me I would.not recommend this hospital to anyone. They put me through more pain that I did not need to have.

All the nurses and doctors were awesome and caring and kept us updated on my dad and answered his call light in a timely manner

Soin

's staff on the 4th floor were exceptional to my wife. Kudos to Drew, Gabriel and Jimmy.

The wait to be seen was long. Then had to stay in the emergency room till the next morning to be transported to another hospital . Transfers need to be more timely. I was there from 1pm till 8 am the next day!

Excellent care during a recent hospital admission. All staff members treated me with the utmost care and compassion, and went the extra mile to make sure my husband and parents were taken care of when they were visiting and spending the night. I was given appropriate explanations regarding treatment plans, and wasn't treated like a drug seeker due to my chronic pain/illness diagnoses, which is rare in a medical setting. I will definitely return if/when I ever need treatment; it's worth the extra drive time to avoid going to a MercyHealth location.

Totally satisfied with the care I received at Soin's Emergency room.

Everybody was very nice and accommodating. The doctors explained everything they were going to do and why. Very good hospital

I have no complaints at all. I praise and thank all employees I had contact with including nurses, assistants, head nurses, doctors, food service employees, and others. All did their work very well and professionally, even in some stressful situations, and helped me to keep a good attitude throughout. Thank you to all.

Very good care. They need to keep an eye on those EKG alarms. The waiting room still needs a little work.

Received EXCELLENT medical care in the ER and endoscopy departments. Everyone was very professional and courteous. Would definitely recommend to anyone!

Just awful, The ER kept my child sitting in the hall to evaluate her fractured foot. After splinting her foot in the hall, they sent her home with no pain medication. Can't believe the team of 5 people couldn't do more than that. Disappointing. Don't go there if you have a choice.

Soin is the BEST, my wife has had two procedures done here and everyone was AWESOME!!

I went to Soin yesterday for a miscarriage, they were not attentive or comforting at all. I thought well at least this should be quick and they can let me know what's going on. No, I was so wrong. I had an ultrasound done, and was told that the NP would be in shortly to check on me again. She never came back. I had to call the nurses station twice because the first time I called, I was told she will be right with you but half an hour has gone by and shes still chatting to someone at the nurses station about a co worker who was emailing an ex husband. After the second call, it took about 20 minutes but she came and didn't ask what I needed, just told me the Dr would finally be in to discuss things shortly and she was getting me some Tylenol. This all spanned from 8:32 to 11:45. I saw my nurse twice and the Dr once. Registration was nicer and more attentive than the nurses and Dr. Dr. Ewing came in and very rushed went over my discharge ultrasound. He could not confirm pregnancy or miscarriage because nothing showed up on the ultrasound and my levels were too low, which in my opinion means miscarriage due to the dates of everything and how far long I shouldve been. I did test positive but that's all he could tell me and sent me home bleeding and yucky telling me I won't get sick because there's nothing in there.

They are alright can be forgetful and some can be down right aholes but it's a nice little hospital

I recently had a prolapsed bladder surgery and it took place at Soin Hospital.

I was astounded how wonderful everyone was. The hospital staff starting from the front door arrival to front door departure could not have been better.

The Doctor s, nurses, dining staff, all that I came in contact with had smiles and made you feel special. I was impressed with the cleanliness.

Thank you so much for a great experience.

I would love to hear that the whole staff on the 5th floor get daisy pins. They all more than deserve one.

Completely satisfied with treatment.
Nurses Donna and Laura were very efficient at getting me prepared and Dr Edwards explained everything going on to both me and my daughter. (I was kind of out of from the morphine so it was mostly explaining to daughter.) Picked up prescriptions and were able to follow all the instructions.
Then the nurses went over the release papers to be certain we understood.

They were fast and care about my health...thanks for the great service and the Love they gave me.....