Summer Lee

Review of SOIN

Not sure what's going on with this place. The firs...

Not sure what's going on with this place. The first time I went they couldn't find my issue and simply sent me home with nausea and bowel spasm meds. Except when I got to the pharmacy to fill them, I realized they had someone else's name on them! They had been mistakenly given to me because I had the same birthday as someone else. This is a pretty serious error. I couldn't fill them, obviously.

I was there again this past Tuesday for dehydration after major surgery. They gave me fluids and said I might have a UTI which they were going to test for. Said I'd hear from them if I had one. Great!

I didn't get a call back but I am still having UTI symptoms so I called just to check and make sure. I was told that in my file it said the lab was 'canceled' but didn't say why. That it could've broken and I was already gone so they couldn't get another, etc. (Apparently they are juggling urine specimens around because I can't imagine how else this would happen). So basically they never even tested it! And I never would've known if I hadn't called to check because they didn't bother to let me know!

The woman recommended I go to my primary care doctor. Great. That means more money, another appointment, and days more suffering over something that should've been handled already! But I have no choice because I am still in pain.

Really unprofessional and makes me question the capability of their staff. Not sure I will consider them next time I have an emergency.