SOFITEL KRABI PHOKEETHRA GOLF & SPA Review

Nice facilities but not any nice beaches within walking distance.

Today we go to pick up customers at a five-star hotel. The hotel is very beautiful. The receptionist is beautiful.

Lovely resort BUT a little too remote for us and the pool way too hot to swim in. Service and staff lovely

I had a pleasant stay, but one thing ruined it all , I forgot my purse in the lobby and found my money gone , the hotel administration did nothing , that was really disappointing .

Overall, we were quite disappointed with our stay at the Sofitel Krabi. This was not our first stay, as we have been coming to this resort every year since 2012. We even got married in 2013 (October) and we have always been very impressed and happy with the service and food quality.
However, this last stay is showing a sad degradation in the overall resort management. The quality of service is now very weak and not in line with the "luxury" status wanted by the brand (taking for example the friendliness of the staff, not all of course, or the fact that the grass is being cut at 7.30am while guests are sleeping). Food has been a huge disappointment as well, being at the Poda, for the breakfast or even the dinner restaurant (White Lotus). The breakfast used to be one of the best experience during our stay, with fresh pastries and danishes, good quality products, but this is not the case anymore. Considering the price of the breakfast we had to add on top of the room charge, this is harsh!
Unfortunately I had to work during this leisure trip and I was surprised to notice that the business centre has been removed and replaced by the Club Millenium area. There is now no place for guests to sit and work in an aircon environment. Luckily I managed to sit at the Club Millenium and the staff left me there as they had no other place to offer me.
Finally, the overall hotel quality (building, rooms, ...) is degrading fast and no actions seem to be taken to keep it up to date. The curtains in the room were stained for example.
We left the resort with a feeling that this hotel would not survive for long and that the management strategy is to let it die, while keeping high price until customers stop showing up.
Bad experience indeed.

The service is good.and the staff is friendly and helpful. But I found out that the room is not so clean .and the breakfast is not delicuious and have little choice.

the first time I arrived at the hotel we were impressed with the big hotel n friendly staffs,they gave a very good explanation of the facilities at the hotel, the swimming pool was amazingly large, the food was all good, even though the decoration abit old but overall is nice , its far from town so if u want a nice calm n relaxing hotel u should try sofitel (i agree with other guests if can need more free shuttle to town r airport maybe )

Large room with facilities, swimming pool and excellent service.

Could be better. Not worth returning as much better alternatives out there. Location is good if you are happy to pay for hotel services.

WOW, where do I start, I have stayed at this Sofitel 2-3 times over the last 10 years but this was the first time I had visited with my family.

My family and I can't thank the Sofitel team enough for making our stay and my son's 3rd birthday so magical. We checked in on the 17th December for 4 nights and it was amazing start to finish.

To begin with I emailed the hotel a few weeks before our stay to ask if they knew anywhere I could order a Spiderman birthday cake for my son, they said they didn't know of any but that's when they started with their amazing plan.

The day we checked in all was smooth and normal but then all of a sudden Spiderman turned up in the lobby to welcome my son to the hotel. Once we reached the room they had decorated it brilliantly for our son.

A great gesture but this was only the beginning, on our son's actually birthday they prepared a wonderful surprise Spiderman birthday cake (complimentary), which the staff presented whilst singing Happy Birthday. That evening we booked the hotel Italian restaurant and they surprised us yet again by giving us a wonderful private area decorated top to bottom in Spiderman colours. They then presented the cake and birthday card with not just one super hero but seven super heroes!

That night we got back to the room to find even more surprise decorations. We can't thank the hotel and team enough for making this not only an amazing trip but the best birthday trip a child could ask for! Highly recommend to any families looking for a memorable family holiday!

Thank you!

First of all, the swimming pool is very large, so it is suitable for playing with children, and it is good to read books quietly.
The food at Club Millesime is not very good, but the price is very good. (Recommended)
Thai Cooking Class is very good if you have children. It was a great experience and it's nice to be able to eat the food you made after cooking. (Pad Thai, Green Curry, Mango Rice) The price is also affordable and I am very satisfied.

There are two Korean staff members so I can speak Korean comfortably ~~~ ^^ Nuri, Ashley
Sofitel Krabi had a great time~

It was great time in Sofitel Krabi with my family.
Especially, Club Millesime is very valuable than the price. Staffs are very kind in the lounge and you can enjoy snacks, drinks, cocktails and wines. (Highly recommend)
I've heard Sofitel Krabi is famous for the swimming pool size and yes it is. It's very big scale and good enough to play with kids.
The best thing in this hotel was a cooking class. We made three type of Thai foods with my 8 years old girl. PhadThai, Green curry and Sticky mango rice. Really good experience for my daughter and it's very safe with parents together.
Lastly I would like to appreciate to Mobeen, Nuri and Rahul.
We had amazing experience in Sofitel Krabi because of these amazing people.
Mobeen, my daughter could enjoy Archery class by your special kindness. Thanks again.
I'd like to revisit Sofitel Krabi soon.
Thank you!

Great service, fabulous facilities and a gorgeous setting. Lots of choice for excursions and activities, too. Outstanding breakfast. Even full, this resort feels spacious.

Large, beautiful resort with everything you need on site (a bit expensive). Pool is large, lots of kids activities and right across the street from the beach. Walking distance to bars and restaurants.

Hotel is in the best location for the relaxation. Room was very good but can be improve to maintain the 5 Stars hotel standard. The Staves are the BEST in given any services and they are ready to help any time with smile. My wife and Me would like send special thanks to the Assistant Manager Ing , Cha-aim PARINTIDA , Preaw RATIPORN and all the Staves in the Executive Lodge you are the Best.

5 star Hotel, 5 star service, the staff treat you like royalty

A birthday party at the White Lotus ... fine Thai cuisine, smiling and attentive service ... a real moment of happiness!

Lovely hotel staff And very warm and with a very good service. I was impressed with the care given to me on my birthday, whether it be a delicious cake and a gift from the brothers, taking care of the room. I want to thank you very much again LALISANAN.

Amazing, pure perfection in service. Had a lovely time here thanks to the crew.

The rooms are a bit small, but it's a good place to feel the old Thai feel. The swimming pool is large and ready for various activities.
However, there are no stores around. It is difficult to enjoy outside of the hotel. After exiting the hotel, go 400 meters to the left and 7-Eleven. There is a massage shop.

Recommended if you want a quiet place.

The hotel can be described in one word amazing

The staff is super welcoming and very nice. The hotel is fantastically beautiful.

Do yourself a favor and make sure to stay here :)

Very awesome hotel, top location and service. Ample staff and a very friendly service. Large clean pool areas, a small village close to the hotel area, with a mini market and small shops, a free taxi to the hotel for easy access to Ao Nang, about 20 min. Breakfast abundant and all clean and with plenty of waiters and staff. The hotel has many restaurants and an ice cream parlor. There is also plenty of activities on offer for the hotel. A cleaning gym and a varied gym with 2 different saunas, a steam bath and a regular. Superb hotel :)

The service was par excellence. Staff were very kind and helpful which made our stay even more incredible. The pool was huge and it had one level of water throughout the length of the pool.
The Foyer had those magnificent Thai wooden sofas which was a total delight to lounge in. The rooms were extremely comfortable. Great hotel to have a holiday or a wedding in.

The BEST service I have ever had in my life. Thank you Sofitel crew

Our family of four had a wonderful holiday at Sofitel Krabi, the facilities and swimming pool were fantastic. Customer service was excellent. We really enjoyed Club Lounge experience.

All staffs are very nice and friendly.The room is very functional.

Superb Hotel and Top staff !!
We recommend this Hotel
The pool is huge and beautiful
Just perfect

The people working at the hotel were incredibly friendly and attentive. The pool is clean and beautiful, which makes it the perfect place to relax. The rooms and even the hallways of the hotel were not only very clean but wonderfully designed. The food at the White Lotus was delicious and the servers were efficient and courteous. Overall we had an amazing time thanks to the people who work at the Sofitel!

Had a great time staying here. Me and my wife stayed in a delux room, which had a great view of the golf course. The breakfast spread was awesome, almost everyday i went into a food coma post breakfast. The hotel has a direct access to beach. There is a pathway from hotel that directly leads to the beach. For recreation they have open air movies everynight, day long activities planned such as cycling, sailing etc. All in all a great hotel to spend time with family.

Beat of the best resort in thailand. Best hotel staff. Biggest and clean swimming pool in Thailand.

Based on the cost of the resort, the brand and the 5 star rating, I give this place 3 stars. Overall our stay was good but it was let down by a number of key issues:

The food is NOT fresh and of high quality. The menu and ambience is advertising classy and high quality food. This is not the case. Your food is prepared by cooks - not chefs - who are using non fresh produce (eg lunch time pre made bread, frozen fish, salty dishes etc). For the price being paid, this is not acceptable.

Staff - management were the biggest disappointment. No where to be seen at all or introduce themselves. Even when there was a major issue with the main water supply and guests being without CLEAN running water. Water was coming out brown with dirt for several hours. The staff are generally good with their hearts in the right places. But require some etiquette/professionalism training. We witnessed a waitress at breakfast shreek in hesterics with other staff chasing her. Not on for a 5 star resort. On more positive notes the front desk staff were very good and often went out of the way to accommodate or clarify our requests - especially the baby car seat on the shuttle to/from ao nang, the bday cake in room and the delivery of a baby high chair in the room.

Pricing - the resort seems to take advantage of guests being in a remote resort and often charge for everything with an additional 30 - 50% markup. The cheekiest thing I saw was photocopies of the entire Sunday Times newspaper being delivered to our door on A3 double sided paper!

The environment is beautiful, especially the pool, the hotel is clean and the staff is friendly. The most appreciated spree has its own speedboat to the nearby island, and the breakfast is delicious. Other restaurants are not bad. The only weaker part is that the service is slightly inefficient. Call the service desk and ask for ice or shower gel to wait for half an hour each time. Room 5 star shop equipment, the amount of shower gel is insufficient, because every day to swim in the pool, a family of three will take a bath six times, a bottle of mini shower gel is not enough. Overall the hotel is very good and will consider this hotel next time in Krabi.

Luxury, looks good, very beautiful, good atmosphere, near the sea

I have written a review on tripadvisor. My stay at the property was very satisfying and we thouroghly enjoyed our stay with you. The pool, the spa and the proximity to the beach are the USP of your property.
I cannot afford to foget mention the food at various restuarants, especially the white lotus.

Overall impressive. Especially every employee But the food has a little to choose Want to have more variety

Great report for perfect relaxation and not far from the nearby ao nang for shopping and several places having to be able to taste local cuisine and not .service excellent maximum availability perfect cleaning room

A regular visitor of Accor properties but a first visit to Sofitel Krabi - that will be followed by more to come. Very attentive and personalized service throughout our stay.

Didn't stay at the hotel but ate at the Thai/Indian restaurant. The food was phenomenal. Highly recommended.

Really nicely welcomed all the time and wonderdull looking

Hotel room and amenities are very nice. Staff is very polite. Being a Accor member we were given special attention which was great.
Hope to visit again.

The swimming pool is huge ... it is pleasant ... I want to come again.

Great ambiance. Attentive staffs. Great view. The pool is huge. Great for families.

First class rooms, cleanliness, maintenance, and food. Service was generally great with a few spots lacking. The children club is an awesome idea implemented poorly. It badly needs an upgrade or rebuild.

Quality and entire facilities not deserve its price. Old property and lousy food. I informed at the front for late check out at 1 pm but they locked my room since noon time and it's pretty far walking back to the front because the property quite large. Grumpy face of sales person, bad telesales answering. Not recommend only they discount their price on half I would.

Grand and luxurious hotel with its own golf course, restaurants, spa and massage, and probably the biggest swimming (infinity) pool a hotel can offer with many other facilities. The lobby area is big, staff is always ready to assist you. Spacious clean rooms, comfortable beds mostly with balconies, felt spoiled here. The hotel is opposite to the beach quite relaxed and enjoyable experience.

Dear the management,

Your hotel is quite good, not only the tranquil environment, calm and peaceful sea, nice-clean big swimming pool, but also friendly staffs and terrific services. I Enjoy staying there. Hopefully I will have a chance to come back again.

I have some suggestions that may help you to improve your service. Firstly, it will be very nice if you could provide "CHILD-free zone"at the breakfast area, I notice that not only me but many guests are annoying with crying, screaming, lound noise. It's will be wonderful to have breakfast peasantly while spending our holidays.
Secondly, I think the lunch buffet is not in good quality. It is very obvious that many food available there are come from the morning breakfast. The breakfast buffet is good, I enjoy it.

I hope my suggestions are useful and do hope to see this improvement in my next stay.

Thank you

Beautiful resort with a huge huge pool. Rooms, service, food all great. We wished we had booked several more nights there.

I will stick to several points to consider.
The hotel is comfortable, comfortable, functional, with a wonderful pool and a very pleasant and capable cooking school teacher, Yaya.
However, it suffers from certain facilities that should be taken into account. Given the poor quality of the Klong Muan beach, full of corals and where no one can bathe, they should offer a better shuttle service to Ao nang, with longer hours and until later in the evening, we are on vacation!
The prices, in the Thai context, are abusive. And if we take into account the isolation of the hotel, it turns out that they make me discourage the hotel.
To top it off, to say that you have the most expensive bread in the world. My daughter, allergic to seafood, and who had trouble finding where to eat in Thailand, ordered some slices of bread in the kitchen and charged 6 euros for 4 miserable slices of bread! ... No comments.

My day at , Sofitel Krabi Phokeethra Golf & SpaResort , with my Grandson Zee. It was a beautiful sunny day . The Hotel , Managers and floor staff took great care of the fine details... Safety was the first order of the day , the staff were visible at all times but never in the way... always on the lookout for any mishaps. Great job. Great entertainment , a live dj for the kids ... perfectly timed intervals between activities. Well spaced for social distancing. The food was great as always. It was great to see very hard working people within our community finally taking a well deserved break...Just relaxing and bonding with family and friends. You know ... like the things you only see in movies. That was one of my best days yet , in Thailand , for 2020. Zee , as you can see , had a GREAT time. A big thank you to all involved.

Luxury stay away from the crowd. This property has all amenities from restaurants to a huge pool probably the biggest in Thailand to a golf course. Everything.

Suitable for family holidays
There are activities to do throughout your stay. Or able to sleep reading comfortably
There is the largest swimming pool in Thailand.

Nice hotel, friendly staff
However, It starts yo need a fine tuning in some aspects (furniture, wall painting)
New year's eve dinner a bit oppressive: If you want yo drink water, a coffee... Extra charge, even if dinner's price was not really cheap. It could have been included

All good For this hotel There are facilities available for everyone in the family. Children love the kids club with a very large swimming pool. There is also a schedule of activities throughout the day. Children are very fun. If going to relax in Krabi, I recommend it.

Didn't stay at the hotel but ate at the Thai/Indian restaurant. The food was phenomenal. Highly recommended.

We spent 2 weeks at Sofitel. We had a great stay but feel like the advertised 4+ star experience lacks that little extra that you would expect.

Pros
+ A lot of activities for the whole family arranged by the hotel.
+ The variety of options at the breakfast
+ Huge pool and pool area. We never had problems getting a sun bed.
+ When the tide is right the hotel beach is great! And not crowded.

Cons
- There is no structure in how the housekeeping is handled. Sometimes they come early in the morning and sometimes not at all. We needed to ask housekeeping to get our room cleaned several times during our stay. This due to that it wasn't done at all. Traveling with a small child this became quite annoying. You would expect a lot more of a 4+ star hotel.
- Dining at the hotel was very disappointing (except for the breakfast). The Thai food was probably the worst we had in Thailand and all dining is super expensive. Not only compared to the local restaurants but also comparing it to another 4+ star hotel we stayed in the week before. There are so many nice restaurants only a 10 min walk away. My recommendation is to go there instead.
- Even though the breakfast is great and the variety of options is one of the best I have seen. They had problems running out of a lot of things, a couple of times during our stay. That may of course happen. But the problem was when it happened there was no structure in place to fix it. So some mornings we got a quite bad breakfast experience.

Fantastic hotel.
Location-5/5
Staff-5/5
Food-5/5
services-5/5
Infrastructure-5/5

Extremely friendly staff and loved the views overlooking the cocunut palm trees, the pool and sea.. The kids club was brilliant our 6 year old daughter did not want to leave! She loved the kids club more than going to the islands! Overall from the moment you arrive you are treated like royalty and all the staff, from the receptionists to the cleaners, everyone is extremely friendly and had a huge smile. The hotel complex is huge and has more than enough activities to keep your entire family occupied. We also booked our 4 island tour including the phi phi islands with the hotel. We knew the price was probably 3 times more than we could have paid but simply down to the service quality we decided to stick with the resorts private speedboat. Farah, Dawood and the captain were extremely friendly and helpful. It youd like the service and dont want to feel like cattle being herded on a boat id suggest its worth it. The tour included snorkelling gear, snacks, drinks and a nice main meal which you can enjoy on bamboo island. Lovely view at breakfast. Overall really happy with our stay and wished we had booked our full stay here. Didnt want to leave

Located away from the popular Ao Bang beach in Krabi, this hotel is a massive property. From a golf course to a huge swimming pool, tennis courts, gym this hotel has it all. Although the property is slightly old, it's well maintained and the rooms are spacious. Highly recommend this hotel and would consider this as one of the best properties in Krabi

This hotel is not with the money. Hotel needs updating, some of the staff speaks no English and even a can of soda is extra. For the amount of money I played for the room I could have purchased a small island. Showers had a water saver head with week pressure.

Hotel and service were great. Concierge and Tour Concierge made a fantastic effort. The accommodation would have been better if adjoining rooms were available so we could shut the children away at the end of the day!

I am very impressed for staying here for the first time.
The lobby is large. Beautifully decorated with coronaut style. Clean rooms, comfortable sleep. My favorite thing is the large pond. With food available at Poda restaurant More importantly, thank you to the children of AL, Pat, Dear Concierge for their assistance and convenience during their stay at Sofitel Krabi.

I think the rating is too high. We have been to a five star hotel in Khao Lak and this is not comparable to this. Very good hotel, friendly people. Sound insulation is quite poor. All the rattles and rustles are heard. Breakfast good. Pool area stunning.

We stayed in a club room overlooking the garden and pool area. Absolutely stunning. Rooms are clean, great size, and the pool luxurious. Very relaxing.

The staff at this resort really make it a comfortable place. They remember who you are, your usual drinks and what you have booked in for the day. Never have I experienced so much effort into making a stay memorable. This was noticed not just for ourselves but we observed the staff doing this with other guests. I work in the travel industry so I cannot help myself but observe.

We would like to thank the following members of staff who made this a truly memorable experience.

Popi, Noodle, Bella from club lounge.
Al from concierge
Nan from white lotus
Mobeen from director of sports and recreation
And crazy Pam who makes you laugh. Great talent especially with our meditation.

Regards
Hayden & Jamie

Go on a trip with a girlfriend on the birthday of a girlfriend Stayed here, good service, excellent, very good atmosphere. The staff here are very good. Remember his name, but he didn't feel at that time. He will take care of the customers. Before we enter the room Give advice to travel Going here for the first time, very happy. I thought I would go again.

We stayed at The Hotel Sofitel for 4 days, compared to the other places we have stayed during our 3 weeks in Thailand it stands out in many ways. The service, staff and grounds we beyond great, and the room we stayed in was good. The restaurant is great having 3 menus, Italian, Thai and Indian. The day trip we took was great. The staff are very attentive, it was hard having breakfast at our next hotel and not having people asking right away for coffee and tea, or basically helping us in every way. The restaurant even gave us a bowl or dry rice to try to salvage a camera that got wet. Its a pricey place but its so worth the money.
The pool is huge and gorgeous, the only disappointments are there are no dinner options within walking distance and the beach in front of the hotel isn't that nice.

It is a bit dated however the room size is comfortable. Trump the age with Great service from all the staff. love the breakfast buffet. Must try the lotus restaurant it is excellent I must say.
Finishing the day at the bar with lovely music . Will definitely returned

Great place, best service and good is amazing. Just the beach is not on part to the level of expectations from a sofitel.

It was okay, I tried to understand their slow service because I came to enjoy slow life at a resort but still ridiculously slow. However, they have no sense of consistency. One day i ordered fresh coconut and they had flower deco. The next day i thought it was so pretty wanted to get a picture so i ordered, no more flower they said dont have any more but really? I went just when they opened. At least try to make up for it with something else. Also, we took a shuttle to the city center and there was a thunder storm we could not walk anywhere. First, they shouldve told us to bring an umbrella, second, i asked them to pick us up from the restaurant we were at and im not sure if they dont know how to use a navigation or what but they managed to get lost and end up making us walk more in the rain. To make things worse, they never understood what we needed, if we ask for one thing they will bring something else. Its as it f they want to work more. They had to come back three times. Oh not to forget, water stopped running at like 3 AM. I was on my period and i couldnt use the toilet. I tried flushing the toilet and it would make noises that sounded like this building was going to collapse. Staffs were friendly and all but they are just friendly and thats it.

Beautiful hotel, below average service. Very rude and unprofessional staff.

Nice hotel, but off the beaten track. Beach defeat. You have to take a free bus to Ao Nang and from there to Rally Beach or for boat trips to nearby islands. For dinner or lunch, I recommend Bamboo Bar on the beach about 800m on the left by the beach road.

The hotel atmosphere is very good, the concierge Nong Pan and Nong Run Recommended activities to the hotel as well, the restaurant offers a variety of dishes. I really like sushi. Chef is outstanding. The food is very delicious. The staff at Nong Golf restaurant have a very good memory. Have used the hotel trips service The service is very good, friendly, red bang, alpattiertata, good, the hotel pool is very big. Activity at the pool with foam party led by Khun Pam Nu Daeng creates a lot of fun for the guests. Impressing this stay very much.

Our stay at Sofitel Phokeethra was simply awesome. Beautiful hotel & super courteous & helpful staff. Indian cuisine at White Lotus is a must try ...... finger licking delicious !!
The only thing I would change here are the timings of their shuttle to Ao Nang. The return schedule needs to be more frequent.

The hotel and accommodation are very comfortable, have complete facilities and the swimming pool is very big. A lot of activities (Mostly free too Most importantly, the whole family is impressed with the service of all the staff, especially Ms Bella at the club lounge. They take good care of us and serve us well, and Pee Sandy, Noodang, Mint at the Kids club who are so cute and caring. The children demanded to be brought back, so we will definitely come back again

Nice hotel, but off the beaten track. Beach defeat. You have to take a free bus to Ao Nang and from there to Rally Beach or for boat trips to nearby islands. For dinner or lunch, I recommend Bamboo Bar on the beach about 800m on the left by the beach road.

The hotel is very nice, both the room and the swimming pool. Including the staff of every work to serve as well I have to thank you very much for taking care of your stay. These staff are really good service YuKa, Airy and Banana Front office. Poppy, Bella, Bee Club lounge. AL, Pat, Dear leisure concierge and Zandy kid's club.
If there is a chance to visit Krabi again Guaranteed to go back and stay here for sure.

We had a great time living in Sofitel Krabi. Beautiful property. Staff is very humble n helping. Breakfast buffet is excellent. This is by far the hugest swimming pool I have been in , loved it. Thank you Sofitel