Soaring Eagle Casino and Resort Reviews

Love this casino. Always feel safe and the workers are friendly. Plus my kids can gamble because its 18 and up

Find somewhere else to eat food is not good. I am Italian and their restaurant said Italian food not even close. Hotel is nice casino is good. The food not good.

One of my favorite Michigan casinos. I love their buffet. First class!

It's a great casino! Lots of slots for every price range and lots of tables if you're into that! Will definitely be going back again, hopefully soon

Great Casino! But they had a few of their systems down which made the visit a little less than enjoyable.

My friend and I went to the casino for the first time and thought it was so cool! Besides the overwhelming smell of smoke, we had a lot of fun. Would definitely go back and would love to stay at the resort we've heard its really nice.

Went to see an outside concert, everything was smooth and functioned as expected

I was surprised how clean and careful they were there.

Great. Had lots of fun. Room was great extremely clean and luxurious.

This is a very Great casino,but of course if your not careful

Went to a Weezer concert on Sat July 15th. Was very easy to find everywhere we were supposed to go, seemed very organized. The outside seating was nice. Overall a good experience

We ate at Isabella's restaurant and the food was good but our service was only okay. The waitress didn't seem super intersted in what was going on and had a hard time answering a few of our questions about different dishes. We didn't spend much time in the casino as we decided it was way too smokey for us. The bathroom (ladies room) was clean when i used it.

Sad how they don't let people win. Most jackpots are just big players getting there money back when they strip the boomers their gonna be in trouble

This place is honestly very awesome. They have a good arcade, pool, and hotel rooms.

I've been there many times and it's always very clean and they have good restaurants, and good decor. I dont think I have anything bad to say about it

Love the high stakes slot!!!! Had a GREAT time!!!!!!

Everything was fine until I went to get my car from the valet. They brought the wrong car out to me and insisted it was mine. After 45 minutes in the very cold today, they brought (found mine) to me. I realize this can happen, but they could have at least gave me a $10 food voucher for next time for my troubles. My mother, who is 82, sat in the warming house this whole time. Plus, I lost, so it did not make for a good day. Other then that, I do love the casino.

Didn't gamble, enjoyed the food at the steak house, Raven or server was awesome!

I never win big, but Soaring Eagle is definitely the HIGHLIGHT of Mount Pleasant. Awesome setting with the two different areas of games such as the main floor and slots palace. The hotel and concert venues were also fun and well organized. The staff is very friendly and works hard it seems like. There's a lot to experience with Soaring Eagle that I'm ready to discover. Looking forward to the next trip.

Too get away and soar like an eagle good for friends and family time tooo

Too much smoke for me! I am sure it would still be a popular place if it were a non smoking casino. Couldn't you make a certain area a non smoking place for the smokers. Even the elevator ride had a gentleman with a lit cigarette in it. As someone already with Cancer, that is not good for me!

Had a great time. Hotel, Bar 2, and the game area staff was very friendly.

My wife and I went to the Keith Urban concert last night who put on an amazing show, he is a fantastic artists and was great about engaging the crowd. We honestly had a blast during the concert. My complaints come before and and after the concert.

We didn't realize that you couldn't bring camp chairs into the concert, walking through the parking lot a lot of people had them so we grabbed ours, after going into the casino and asking how to get to the concert area carrying the chairs, getting on the shuttle and talking to the driver, and passing countless staff it wasn't until we got back by the parked motor coaches that an extremely rude red headed female security guard approached us and told us chairs were not aloud and we could either take them back to our car or throw them away. The kicker to this is once we were in the concert area after I hiked back to my car... there were people with chairs and using them.

During the concert even though there is a no smoking policy people were smoking all around us right in front of security and they did nothing about it.

After the concert security funneled everyone out through the one entrance like cattle all the way back into the casino through two double doors, at one point some concert goers got smart and knocked over the barricade and started walking around the building as opposed to through the gaming floor. Security was freaking out because they lost control of the crowd, they were running back and forth yelling at each other trying to figure out how to stop the flood of people that were going that way... basically completely inept and unprofessional.

So once they funneled everyone into the middle of the gaming floor I witnessed security giving the mother of a minor a hard time for being on the gaming floor... right by the door we had all just been forced through because they gave us no other choices as a means of egress. So after forcing parents to walk their children through slot machines and gaming tables, security was harassing the parents to boot. There was also no clear exit to the front of the building once stuck in the middle of all the slot machines, which I'm sure is done for a reason however when you have a 2 hour drive to get home and all you want to do is get on the road, it is extremely frustrating and inconvenient. Honestly I think two monkeys could have came up with a better plan than what their staff had in place.

My last complaint is the traffic. It took nearly an hour for us to get out of the parking lot and it was a free for all. From the lot I was parked in, near C14 there was only one exit which happened to be the only exit for the rest of the casino. Instead of having people controlling the traffic and allowing blocks of cars to go and keep traffic flowing there wasn't a single staff person in sight and the only way to get into the stream of traffic was to just cut someone off unless someone was nice enough to let you in. This is a flaw in both traffic control and design of the parking lots.

I have been to a lot of major sporting events and concerts at a variety of venues and this was by far the worst as far as how inept the security was, how poorly laid out the plan of getting people out in a timely manner after the event, and the overall attitude of staff. My wife and I had when arriving thought it would be fun to go to both the Toby Keith concert and make a weekend trip out of coming to the casino in the future... you can now rest assured that no artist is worth putting up with the shortcomings of this facility and it's staff, and as a matter of principle we have no intention of spending any of our hard earned money at this facility.

One of my favorite places to go. If you love to gamble and be in a fun atmosphere this is the place for you! I always have a good time when Im at Soaring Eagle. I always stay at the casino and not the waterpark (no young kids) but there is a free shuttle that will drive you to and from each hotel. The rooms are very nice, and reasonably priced. The gambling age is 18 since it is on a Native American reservation. Whether you need a place to stay because you are visiting someone at Central Michigan University, or just going for a fun get away, I would recommend Soaring Eagle to anyone. If you gamble, who knows you might end up with a nice chunk of change in your pocket before the weekend ends.

I expected the rooms to be a lot nicer. They smelt like smoke, the bathroom sink smelt like sewage and not very cheap for the conditions. I'd rather stay at the Hampton down the street, much nicer and cheaper.

While I'm not a fan of gambling, the outdoor concert venue is outstanding. I appreciate the well-lit path and well-thought-out seating. The Acoustics were excellent too!

It's a casino so expect the regular gaming fair. Also they still allow smoking indoors, I assume because it is on Reservation land, and it is thick in the hallways as well. Just to be forwarned and informing if you are a smoker.

Love it there going back again, this time to spend the night

I love to come here and catch a bite to eat and walk around and play a few games! So clean and lovely atmosphere

As close to Vegas you can get to in Michigan. Great service and fun.

worst casino I ever went to in my life never go back... don't waste your time or money

Went to Santana Outdoors. Great concert, nice facility.

First casino I've been to where the drinks aren't free

Big beautiful buildings, lovely artwork, lots of food, fun, and of course plenty of flashing lights and a chance of taking the house!

Lost some money at the casino which is to be expected but had dinner at one of the restaurants and it left much to be desired. Staff was very friendly but everything took so long from being seated, about 30 mins to get drinks after seated, food sat and got cold and wasn't very good. Experience was OK.

I love this place! Excellent casino with a nice variety of places to eat. Cyber Quest is a nice place for kids 12 and under. Very nice hotel rooms and there is always great entertainment. If you're a Veteran there is no place I have ever been around the country that will treat you with such respect. The give you a hero card with spectacular benefits.

Went for a couple hours to play slots. Very easy to lose money playing slots and this visit was no expectation. I did appreciate the shuttle service to the other Soaring Eagle hotels so I didn't have to drive and find parking.

A wonderful facility. I was there for a conference and the meeting accommodations were great. The coffee was weaker than Superman sitting on a lump of Kriptonite. The coffee shop is better but McDonald's has better joe.

They have childcare! Heavy smoking, was slightly light headed... maybe poor ventilation? Overall good experience.

Super clean. Nice staff. Good lighting and atmosphere. Tasty food and super cheap drinks.

Really don't care for this casino. Probably because I didn't come close to winning anything. Service was slow on drinks and didn't have slots that I usually play like at MGM. Haven't visited for several years ,but we were in the area so we went there. Will avoid it in future. Prefer Turtle Creek up that way.

July 14th 2018, as the casino is under construction currently, I noticed as we entered it smells like carpet cleaner. Which later I realized it was much more. I got a severe headache, nausa and dizziness and blurred vision. It did not dawn on me until this morning that it was from chemicals being used for the work of construction throughout the casino. Beware if you have any issues,. Really put a damper on our day I normally enjoy this casino. This is the first time that I have been in a place under construction and be affected this badly. So be aware of the potential of a bad reaction. Very upsetting. Warning signs should be placed. Mold (whatever if any toxic chemicals).

Loved it! Had a wonderful time, won some money, enjoyed my stay!!

I come here all the time. Because of the players card I get free rooms. Last visit they upgraded my room for free. The restaurants are all good. However their steak house on the gambling floor is heavily over priced

Took all of my money and my friend's money too. They could loosen up the machines. But then, casinos were not built on winners.

My favorite get a way. There are so many slot machines. And I'm always surprised when a new slot machine appears. My grandchildren love the swimming pool and restaurants.

Love the atmosphere! Clean and tons of slots and tables to play on!

The casino is nice and we'll maintained. The food I have tried is sub par. Nice poker room.

Enjoyed it all. Room. Casino. Legends diner. Staff.

Wife and I had a great time I work out of town all week we go just to spend time together

No complaints at all. Enjoyed every time we've been there

Visit was great!! Just have one suggestion. Need more signs in hotel lobby area with signs pointing the direction of restaurants, store, pool etc since its laid out so big it seems like signs would be helpful. Only complaint is someone was pushing our door bell at 7: 23 am. When you are gambling until 3 am 7:23 is too early. Otherwise. Enjoyed celebrating our anniversary at your facility. Thank you.

The hotel portion is nice and clean. The facilities are bit dated like the washroom had a soap bar and no body wash. Found it strange.
The casino is and restaurants are good and we tried buffet and was decent.
The only complaint as suggested by others smoking. Too many smokers and if Young people and kids are expected they should try to reduce smokers. Right now non smoking section is right next to smoking and no one bothers about it. The also makes the dining experience horrible.

Very noisy, very smoky. Go during your birthday month to get $10.

Had a great time. Used the pool and outside hot tub. Gambled and enjoyed dinner.

Relaxing out door hot tub, fire pit was amazing and the Water Lilly had delicious food!!

It seemed the majority of the slot machines were older, compared to the Casinos in Detroit. I also felt like the machines just took your money and didn't give you time to play and have fun. Out of $400.00 we spent, the largest pay out was $27.00. Not enough fun and themed machines!

The people working were very friendly, and it made gambling more enjoyable. They make very good shakes 10/10 would drink again

Had a very enjoyable time. Played bingo and then hit the slots. The bingo employees were sooooo nice and thoughtful. The casino employees kept everything so clean. They deserve a 5 star rating.

Sucks. Service is terrible and you will lose your money! Stay away!

Hard to get bonus on any game. Pay out very little. One of the worst casino for pay back.

Nice place, wish I could win more money. Plenty of service. Awesome rooms.

So much fun at Shipshawana on the Road at Soaring Eagle with Amy Boyd & Kylie Marie & her mom and Carson.

We had dinner at Ascend. The food was great and the service has been A+ both times I've eaten there. Its pub grub - but with the Soaring Eagles amazing culinary staff's spin on things.

No other Hotel/Casino treats its Veterans with more respect than Soaring Eagle.

Good size casino with a variety of slots and table games. Poker room usually has at least a few games running.