Smart Motors Toyota Reviews

The parts man was fabulous. He helped put windshield wipers on save me $10 by just putting the rubber in instead of the whole piece. Then told me because they are originals we should make sure we always keep them
Good job
Thank you

Great service, nice waiting area, great customer service

This is the fourth car that I've leased from Smart Motors and the second one working with Al Franklin. He was very helpful through the entire process. He provided timely information on different options (I considered either a sedan or a truck) and answered all of my questions, no matter how tough they seemed. Throughout the process, he gave me room to make my own decisions - he wasn't pushy; he was very patient with me. When I picked up the car, John Morrison walked me through pairing my phone with the car, showed me the mechanicals and safety of the cabin, and demonstrated all of the electronics. This part took the longest, because there is so many new safety features to learn. John Titley got my financing set up ahead of time and walked me through the signing without any jargon. I don't think I spent more than a few minutes taking care of the paperwork. I really appreciate the staff taking time to make sure I'm confident with my new car.

not-so-Smart Motors just can't get service right. Not every time, but most of the time I go there there is some hassle, a delay, a part falls off as I drive off, they cancel my appointment, ...... I never have these issues at another dealer in town that I have used over the years.

I took my 2012 Camry in for routine regular maintenance service and to have two minor, but time consuming, recall items corrected. Setting up the appointment by phone was excellent by the Smart representative, including a call back to confirm that the recall part for the passenger restraint was in-stock, and all of the work could be accomplished in one visit. I was offered a loaner car since the recall work would take most of the day, but I declined since it was convenient for me to drop my vehicle and leave it. For my benefit, I dropped the vehicle off late on the day preceding my scheduled appointment. Since I have a prepaid maintenance plan that will cover regular service for the next five years, I asked the service tech to walk me through what and when service should be scheduled. The tech did a great job of explaining the schedule and prepared a sheet for me to keep for my reference. The only routine maintenance work required for this visit was tire rotation, vehicle inspection, and renewing diamond windshield treatment. To my surprise, the tech called me the next day at 9:00 am to say that my vehicle was ready for pick-up, indicating the service was started during the evening after I dropped off the car. When I arrived, the vehicle pickup went quickly and smoothly with no delay. The only negative comment, was when I got home I noticed the vehicle had not been driven through the car wash (back window was dirty). I am not sure the vehicle wash is routine for this type of routine service appointment. Overall great customer service and everybody was extremely friendly, and everything exceeded my expectations, except for the absence of the car wash.

I used to dread scheduling routine maintenance appointments, who has time for that? But as a Smart Toyota customer I can bring my work with me and set up in their decked out customer waiting area complete with work stations, free wifi and snacks.

The service and people are both top notch. I feel like family each and every time I go in. It's one of my favorite places to go to in Madison. An all-around exceptional experience.

Absolutely the best place to shop for a pre-owned vehicle. Jessica was extremely knowledgeable and I didn't feel pressured. TJ went out of his way to make sure the Tacoma was a good fit for me.

Fast service, great personal, relatively inexpensive prices, fruits, cookies, juices, coffee - anything you want!!!

I recently bought a car from Smart Toyota. I had put off getting a new car for quite a while because I usually detest buying cars. I get easily overwhelmed by pressuring salespeople. I ended up finding a car listing (used) that interested me when I finally, begrudgingly, started to research and I set-up a time to view the car (Toyota Camry) at Smart Toyota.

My salesperson (Tim Nugent) was delightfully friendly and helpful when I arrived. The location was clean, accommodating, and welcoming. Everything was really well explained to me when I asked questions. I didn't feel pressure or discomfort by the staff. When I did decide to get the car, I was so surprised with how much they offered me on my trade-in. It was above and beyond what I had been expecting. The Camry was ready to go for me-- washed with a full tank, and they helped me every step of the way during the car transfer. They even pulled both cars inside while it was raining, so I could move my stuff from my old car to new somewhere dry.

Overall, great experience. The wait was a little bit long during the paperwork step, but they were very busy at the time and were doing the best to accommodate me, so I can't complain. I will definitely shop here again.

I went there with my wife Julie Jones and we had a very nice and pleasant experience .She will definitely be back to buy a Camery Monday afternoon guarantee that Thank you very much for the experience we had there today.

Austin was absolutely wonderful to work with! He was incredibly knowledgeable, friendly and took the time to answer my questions and walk me through all the bells and whistles of my new vehicle. I will definitely come back when I m in the market again. Thanks so much for the great customer service!

The salesman gave me a tour of all the Toyotas and lots of info to study . Didn't call me but once to "bug" me to decide. Got my car ready in 2 days after I decided . The best part was the time the training lady spent with me to educate on all the "smart" things the car can do. This was my first new car in 10 years with all the upgrade features. it was a little daunting. But I LOVE my new car.

We had the best experience purchasing our vehicle from Smart Motors Toyota! We had been disappointed with other dealerships previously and were immediately impressed by how friendly and knowledgeable Smart's entire staff was. Mike Urso, Greg Erzen and Austin Frye were all wonderful and we'd recommend them without hesitation!

First the good part.

One of our cars was totaled during the recent heavy rains we had this summer so we were looking for a replacement in a hurry. We knew what we wanted as a replacement. We looked at various local Toyota dealership inventories online. We found a reasonably priced pre-owned RAV4 at Smart Motors. We called to make sure the car was still available and went to assess it that afternoon. We worked with Seth at the dealership. He was knowledgeable and great to work with. We went back to the dealership the next day, got the paperwork taken care of and drove the car home that day. Seth made sure the car was prepped and washed for us when we got there. He even put the license plates on for us. I highly recommend working with Seth and this dealership.

Now the not so good part.

The reason I gave this 4 stars instead of 5 was the web site. I made an online inquiry to see if the car was still available. I got an automated response back via email saying that someone would contact me shortly to let me know. I heard nothing back from anyone for a very simple question for a day. That is when we decided to call and talk to someone directly and get an immediate answer. After that, it was smooth sailing.

Bottom line, I didn't have a good experience with the web site but was very happy with the people and service I got at the dealership.

I am very happy with my experience at Smart Motors Toyota. I literally purchased my vehicle the day before my current vehicle's transmission was shot. As my 'new' vehicle was receiving some cosmetic updates, Smart Motors was more than generous to lend me a vehicle until mine was available. The customer service is exceptional. I am a new Toyota owner and recommend working with the Smart Motors Team.

The facilities are clean, the staff are friendly, and and the prices are fair. Perhaps part of the reason the prices are so fair is because I've barely had to have anything done other than switching out light bulbs and scheduled service. Nevertheless, I wouldn't take my Prius anywhere else in town.

Easy, no pressure sales. I found the car I wanted and picked it up the next morning.

Ray and Lee were very helpful, patient, and knowledgeable. They made my first car buying experience stress free and were with me nearly every step of the way. My coworkers recommended Smart Motors and now I see why.

We LOVE our car, and Service was Awesome!! Jess came out to help us right away, even in the midst of cleaning up the previous night's snow!, and handled all the logistics of waiting for us to arrangement last-minute end-of-the-month payment so patiently and understandingly - we highly recommend Smart Motors!

I had an appointment scheduled for Friday morning at 9:30 am. I even dropped off the car the night before, but when I CALLED THEM at 3pm on Friday they hadn't even looked at it yet! By the end of the day they ran out of time for the repair and I needed the car back for the weekend. The rep was apologetic, but they really let me down.

Oustanding experience! Extremely professional service staff. Amazing waiting area. Everyone I talked to treated me like a human being and not just another customer. Service was completed quickly and nobody tried to sell me another service I really didn't need. Again, the most professional staff I have ever dealt with at a dealership. It is my opinion that Toyota really does put there customers first. Something I have never found when dealing with the other "big three" dealerships. I can honestly say, even though this was my first time dealing with Smart Toyota, if I am in the market for a new car, I am definitely going to Smart Toyota. Even though I was there for service, I still talked to a couple of sales staff members and not a single one tried to sell me a car. We just simply talked like we had known each other for years. Definitely returning in the future.

I wanted to buy a new car, but there is little information on the site.
You can find only by calling.
Spend a lot of time to find out something.
Every time you learn something new.
Cunning dealer!

Very happy with the friendly/courtesy service! And after checking out all the US auto dealers? I got the biggest bang for my hard earned dollars! ie: quality, comfort, easy to use high tech, and safety features!!!

My sales representative thorough, knowledgeable, and very helpful. I wouldn't hesitate to contact him again for further purchases.

My experience was fantastic from the moment I walked in the door. Everyone was friendly and welcoming. I was acknowledged immediately when I walked in the door. Everyone on their team worked together extremely well. From providing information on the vehicle's features to the financing process, they did not move forward until I understood. I would highly recommend Smart Motors to anyone looking for an amazing vehicle buying experience.

We had uncommon requirements for a new car and had to try a lot of cars in the showroom and then test drive a couple different ones. They were very patient and understanding. We ultimately found the right car for the family and are very happy with it.

After talking with a service manager, I brought my car in for an expensive repair. The manager had verbally confirmed what was wrong with the car and what parts that they would be replacing. Not only did they not do the full agreed upon work, but after the "repair", which they may not have even done, it still doesn't work. They quoted me an hour for the work, it took them nearly three.

When I said it wasn't fair to charge me full price for them to not fix my problem, they threatened to impound my car. No remorse, no empathy, no help on actually fixing the problem. They even fought with me about taking a coupon I had presented well ahead of time and tried to charge more than the price I had in writing.

I was willing to pay a lot extra to get genuine Toyota parts and genuine Toyota servicemen to do the work. I wanted it to be quick, painless, and to be done right, but this experience was anything but painless, and despite all the time and effort, I still have a broken car. It's quite clear now that their high prices go into their giant palace of a building, and not into actually helping their customers or providing good service.

Between my family and I, we have purchased a half dozen vehicles from Smart. All of them have been top notch! Highly recommend for new or used.

Best car buying experience ever!!! Dave Jaworski best sales person and Finance was a breeze!! Definitely recommend Smart Motors buying experience and Dave Jaworski!!

Smart Motors is by far not only the best Toyota dealer, but the best dealership...period...around! The staff are so respectful and knowledgeable on the products and the service for your new vehicle is outstanding! Who doesn t love free cookies and sodas while you wait!? If you re looking for a great, no pressure sales person...ask for Gary Frederick! You won t be disappointed! This was our 6th purchase from them and won t be our last!!

Mike Schultz was great with accommodating me and answering my questions and concerns. Also, the loaner car was a nice perk. It was hard for me to give it back after my car repairs were finished.

I was satisfied with my used car buying experience but not impressed with the service dept. We had a slow leak in one of the tires ever since picking up the car two months ago. I called and left a message for their service area, explaining that we've had this leak since buying the car and hoping they'd cover the cost of repair. I didn't get a call back for a couple of days. So I called again and left another message. The next morning I received a call and was informed that because I don't have a warranty on the tires, they would not cover the cost of the leak, but that it's $45 to fix. I said I'd shop around.

I doubt I'll be back when we need a new car or for service unless it's covered by the warranty. I don't want to continue to do business with a company that can't cover something trivial like this when it was clearly an issue at delivery. Lost a customer.

Today I went in to get a "express oil change" because my car said that it was time for one. I pulled up and was greeted and a man told myself, my husband and my two small children to wait inside. We waited for over an hour, just to find out that they didn't even do an oil change because it wasn't really due for one. Don't you think you could have told me that immediately when I drove in and skipped waiting for over an hour with two kids under the age of 4?? I definitely was not happy and am considering not taking my prius back for service here. With all the technology out there, can't they figure out how to scan my VIN # immediately and tell me that I don't need an oil change on the spot? What an utter waste of my time! Plus, to top it off, they wanted me to get several other things serviced when they came to tell me all of this. No way! I wouldn't call this "express service", it's more like snail-paced service.

Great buying experience, working with Gary. I ve purchased a lot of cars, over the years. Smart made the process easy and enjoyable.

Best sales experience ever - we have owned 5 toyotas in my life time and this was the best experience and easiest from finance to sales. the follow up from the salesman made the difference

A for Orientation and financing.. My only complaint was I had to come back 3 hours later and for financing or sit around and wait. Whether it is lack of staffing Or it is busy on a weekend that is not my problem. As a customer I want Everything done at once And not have to come back or wait.. I felt rushed After 4 o'clock Financing on a Saturday And still having to go through orientation.

Went to Smart to find our next Toyota as the previous Highlander Hybrid was fast approaching 220,000 miles. The Rav4 Hybrid was out target and the staff at Smart provided us with multiple vehicles to test drive as well as ample descriptions of the various trim levels and what exactly they provided. We decided on all of the options and our sales person diligently chased down a unit that was leaving production in Japan. While we waited for the ship to cross the ocean and transit to the dealership our sales person provided updates as to where our RAV was and the latest anticipated arrival. The RAV finally arrived and Smart quickly prepared it for us. The day of the pickup we received detailed guidance on the safety features and we were off. Thanks to Smart and their team for making this easy.

I came just to get a trunk switch fixed...the lever to pop my trunk had gotten stuck...guy on the phone tells me all it took was them lubricant the mechanism but they charged me 100 dollars,I felt cheated.

Customer service is excellent here and is the reason Smart Toyota sets itself apart from its competitors. Everyone here seems to be united with the goal of making sure the customer experiences the utmost convenience when making a purchase.JD took care of me for my purchase and was excellent!

Sales staff didn't try to stretch my budget. They listened to what I thought I needed and made recommendations. I love my new Rav4. Will buy from again.

I worked with a few members of the sales team to buy our new family vehicle - a 2019 Highlander from Smart motors. Everyone there was very nice to work with, and I was given a great deal on an awesome new vehicle. I look forward to working with Smart motors again.

We recently bought a slightly used Toyota Highlander from Smart Motors in Madison. Everything about our experience was great. Our salesman, Chris K. was very knowledgeable as well as helpful and friendly. Justin, the financial person we worked with was just as great. My wife and I enjoyed our experience working with both of these gentlemen! We love our new Toyota and highly recommend Smart Toyota!

Love the service and dealership, but when my last regularly scheduled maintenance happened, there was a safety recall that I forgot to mention. In the past, the service department (here and at other dealerships) would realize that a recall was out there and address the issue. This time that did not happen...and now we have to go back again. It would be great if when service is being performed a quick check on any recalls could be done as part of the standard service.

What a place! This is Toyota at it's finest! From the Lot to the expansive building and show room floors, to the people, the phenomenal coffee and smiles all around, it's simply superb!

This dealership claims to be the largest Toyota dealer in Wisconsin, and one look at it will pretty much confirm it. Although large, there's no lack of attention and to my surprise (and relief) no pressure! It kind of reminded me of a auto-expo center, there was an air of fun to it.

I bought a new Camry during my visit and it was a no nonsense, smooth transaction. I drove away with the car I wanted and felt very satisfied that I had gotten a good price on it.

I HIGHLY recommend Smart Toyota if you are considering any of the different vehicles in the Toyota line up. It's worth your time to stop and see what they have to offer!

Fantastic service from the moment I walked into building! My daughter recommended Smart Motors to me and I'm extremely happy I listened.

Ryan is always who I ask for when I bring my car in. He is so polite, knowledgeable and NEVER makes me feel stupid when I ask any questions. He is prompt and pays attention to detail. Definitely an asset to The Smart Motors team. I have been in sales and customer service for over 30 years and I know what good service is and I expect it. Ryan exceeds my expectations which is extremely hard to do.

Couldn't have gone any better! Scott Nelson is the best car dealer I've ever dealt with! This is the third car we have bought from him and we will buy another car from him when it comes time to buy another! Price was fair, trade in was fair, and he took the time to show us how everything works on the vehicle, plus paired our phones and garage door opener! Very happy with the purchase!

I have traveled far from my neighborhood Toyota dealers three times to purchase from Smart. The sales team is easy to work with and they are not the all-too-frequent high pressure type that want you to "make the deal today".
If I ever need another vehicle, it's coming from Smart.

I appreciated the excellent service that we received. People kept us informed as we waited in your very nice waiting room. It reminded me of a hospital with doctors in surgery, nurses assisting, volunteers providing coffee, etc. Unfortunately, although our car had repeatedly refused to start, it performed perfectly for the "doctors". After all the tests were done we could only guess at what was wrong. Since then all has been fine. Maybe the car was just looking for a little TLC. There was no charge for the time and care that we received. :)

First off, I want to thank our salesman Erick Fleener. This was by FAR the best experience I have had with a salesman. Erick was patient, incredibly helpful, had amazing communication, and was not pushy. I never felt like he was pushing product on me, but rather as if he was working with us to find what we were looking for. It was a delight working with you sir and I look forward to doing business with you again.

Once we agreed on price we were helped by John. John was also a pleasure to work with while he assisted my girlfriend with the new technology in her car. Thank you for being patient and walking her through everything the car has to offer.

Finally our finance person was Dana. She also was very friendly and helpful. She explained all of the options that we had to protect our car. Overall a great experience at this dealership with this personnel. It was well worth the 3 hour drive for us and we would both be willing to do it again for the next one.

Can't say enough good things about the staff here just bought a third car from them Clint and sales way exceeded our expectations. John the man who taught me everything about my new car was so detailed it was amazing. We bought a demo car off the showroom floor and it is fabulous I love my Sienna minivan the staff was so helpful in helping us decide.

Austin saw me coming and dashed to open the showroom door. Knowledgeable, professional, and very personable. Financing options were made easy and finance staff was equally professional and personable. Even the showroom manager Joe was singing out loud to Christmas music! Great crew. Extremely happy to drive away in my new RAV4!

I took my car in to have the breaks inspected and the oil changed. When I picked up the car the front windshield had a 8 inch crack in it. They took no responsibility for it. If there is no crack when I drop it off and an 8 in crack when I pick it up its your responsibility. They also charged me $40 for the break inspection and $20 for tire rotation. The tires were already removed for the $40 break inspection what was the extra work to rotate them. I believe there service department is a dishonest and I will not go back.

Great service, great cars! Tim, thanks for making me feel like family!

Alex was great from the start. He asked what we wanted, and didn t try to sell us more.

This is our second Sienna, it is such a roomy reliable vehicle. Can t wait for our next road trip! Thanks

Outstanding customer service! We never felt pressured, they were an open book on pricing and provided projected payments on several vehicles before we made a decision. Erick is very laid back, friendly and a wealth of knowledge. Mark, the GM, was also kind, "no pressure" and answered all of our questions. John and LaTonya were also easy going and friendly to work with during the purchase process. This was the best experience at a dealership we've had recently. Thank you to Smart Toyota for your human approach :-)

The entire staff is great to work with. I worked with Phil W. on the purchase and you couldn't ask for a better salesperson. He was easy going with absolutely no pressure to buy. When I am in the market again I will definitely be going there first to hopefully work with Phil again.

I found Assistant Service Manager Scott Lutzke to be extremely polite, helpful and well informed. He explained everything until I understood. He is an asset to your dealership.

Buying a new Prius at Smart went about how I wanted it to go. Straight forward, simple, no haggling. They might have had a chance to sell me on an extended service agreement if they'd brought it up earlier in the process, but by letting it be part of a last-minute pitch by the finance guy after I'd settled on my cost, there was no chance. I didn't ring the gong before I drove off with the new car, which suited me just fine.

Phil was very helpful! He quickly found me a certified Toyota with the features I wanted that was within my price range. He also worked with me to coordinate a few final touch-ups on the car. Everyone else at the store was also very friendly. I would definitely recommend working with the folks at Smart Motors Toyota.

I worked with Gary one of the sales managers and Chad one of the finance managers....this dealership is a cut above the rest! So happy I made the switch from Rosen Nissan!

Salesman, Phil Awes, was courteous and easy to deal with, have purchased cars from him before. Was able to hold my Highlander for a week with no problems. Have bought 2 or 3 other Toyotas over the years and always been treated well in both sales and service. Will continue to do business with them and would, and have, recommended Smart Motors to friends.

Smart Motors was great. I went in on a Thursday and purchased a car the next day. Helpful staff and great prices. I love my new car!

I just bought a car from Alex and I had a really great experience. He was able to find me the perfect car and a great deal. This is the third car I have bought from a dealership, all different dealerships and this is definitely a place I will return to for my next car purchase. Highly recommend!

They installed my grandsons new car seat, explained how to use it and adjust it. They were wonderful ! Thank you Smart Motors

We had a great experience! We went through pre-approval with our lender and then Smart staff walked us through the rest of the process. We knew which car we wanted, and by the time we got there (we live over an hour away), all we had to do with sign the paperwork. The process was completed in less than 24 hours, with 1 trip to the dealership. Our sales rep (Phyllis) was fantastic, friendly, and knowledgeable. Our financing experience was stress free and Lee had us out the door after 10 minutes with him and the paperwork. The car is awesome! I will even go back to Smart for the maintenance work!

They were very swift in taking care of any issues present and upfront about any extra issues they found. Dropped off my car in the morning for routine maintenance, was able to pick it back up after work with no issues. The cab service to work was great! Thanks again!

On the spur of the moment, I was able to get in & out quickly for an express lube oil change, plus some new wiper blades, and Smart Motors even threw in a free car wash at Mermaid for me -- perhaps after seeing how badly the winter roads had dirtied my car. Thanks, Smart!

I loved the amazing customer service from everyone we encountered there! I live 3 1/2 hours away and would be happy to drive there for my next vehicle!! No pressure to buy anything and Joe really took the time to figure out what we really needed in a vehicle. My stepson thought ringing the gong was pretty cool too!

Terrible customer service--from the service personnel to the rental car staff for loaners. Awful. Terrible attitudes towards customers all around.

Waited about an hour for 10,000 mile Check up to be completed. Comfortable waiting area stocked w coffee, donuts, popcorn, oranges and some healthy choices too.
Madison newspapers are provided-- tv too but turned on to HGTV. Love that show-- but at night time, not at 8:00AM--prefer to see a morning news show.

Scott was my advisor and met me in the car bay when I arrived. He explained everything that was done and I just needed to sign off on work completed. Very efficient.

Met w John ( not Dolan) who helped me w Pandora install/ update plus updating features for texting using both Siri and the car apps.

Great service as usual from Smart Toyota.

Got my Explorer from them. Has squeaky parking brake and belts since I got it, these issues should have been solved before it even went up for sale (belts and brakes should have been replaced before selling. Very cheap and fast and ensures a safe reliable ride). I was in their office SIX hours waiting to be approved for financing. Maybe not their fault, I was denied by lender after lender (had terrible credit at the time), but they could have sent me home to come back the next day. If sitting at their location for 6 hours is a common occurrence they could have had more comfortable chairs, comp'd soda and snacks, etc. Their prices are also pretty terrible for many vehicles. I got a $5000 "discount" on my Explorer, which in reality simply brought their asking price to its ACTUAL retail value. So, it is likely they overprice everything, and then give everyone a "discount" to make it seem like theyre getting a good price. So, pretty standard for a car dealership. But, overall it was ok. They were nice, and I needed a nice vehicle for once so I put up with terrible chairs and no food or drink (aside from bottled water) for six hours.

In the end I wouldn't tell anyone to avoid them, but nothing about my experience would make me recommend them, either. The only bonus over other dealerships is they have a special program where they can get financing for people with REALLY bad credit (like myself). It is supposedly an invite-only program tho, and Im not even sure how they choose people to invite. I never applied or signed up, but got the invite in the mail. After literally weeks of investigation on the net to make sure it wasnt a scam, I agreed to come in. If you go in for their poor credit program, be warned you will NOT get the vehicle you want. You will get whatever vehicle the banks and/or lenders will OK them to finance for you. It will have to fit very specific criteria. My options were an 05 Explorer or a Milan. After an hour or so, I was informed the Milan was not an option, so it was the Explorer or nothing. And Explorer was not what I wanted, but I know them well, so I figured why not. The criteria for what you will be allowed to finance is very strange, tho... I would have much rather gotten a higher mileage Lexus GS350, or Infiniti G35x (both worth less than my Explorer, given its very low mileage and impeccable condition).

Several months ago my wife misplaced her key to our Prius V. Since it never showed up we decided to have another key made. These new keys are expensive, but they have to be lazer cut and programmed. The people at Smart Motors could not have been more courteous and helpful. I got an appointment at a convenient time, was told before hand it would be about an hour, waited in there very pleasant, comfortable waiting room, and was pleased the key was finished in less than an hour. I have been to other dealerships but this is the best.

We had no problems with our purchase at Smart Motors. I We felt we got a fair deal on our new Rav 4 hybrid. They had a huge selection of the new Rav 4 at the dealership to choose from. My wife and I are both pleasantly surprised by the gas mileage on this vehicle. Our Rav 4 hybrid actually gets better gas mileage than advertised!! One other thing the dealership has a lot of amenities and treats for the customer while you are waiting for service on your vehicle. Our salesmen was well versed in all of the features of the vehicle that we purchased and took the time to answer all of our questions.

Sales staff was very nice. Probably should have quibbled more about the price.

My experience at Smart Toyota was above and beyond my expectations! The service I received was incredible from the time I stepped through the door up until the point I pulled away in my new vehicle. When I expressed my gratitude for the service I was receiving, I was told "That's what we do." And I tell you what... They do it well! It was a pleasure to deal with such a wonderful group of people.

Maybe our experience is the exception... we lost a key to our FJ and received a quote and appointment to create a new spare one from Smart Motors. The quote was originally for a 100 dollars (amazing how expensive it is to make a key). Made the hour plus drive over and once we re in the door, they informed us that it would cost an extra 1000 dollars to replace a computer component to work with a new master key. But as a consolation prize my wife got her finger nails done. Buyer beware...

SMART MOTORS TOYOTA has fantastic customer service from start to finish. Back in August 2015 I picked up 2nd my new vehicle from Smart, which is a Highlander and since then I have been back to SMART for an oil change etc. SMART provides white glove customer service 100% of the time, it doesn't matter what you are there for, whether it is buying a vehicle or having your vehicle serviced. It's a fabulous experience as everyone is so nice and accommodating, no other dealership in the area can replicate SMART MOTORS touch!

Thanks Again to Sales Manager, Andy Goepfert & Mike Finkel for your knowledge and expertise on the Highlander, I couldn't be happier! Great guys to work with, I highly recommend them to others looking to buy/lease a new vehicle at Smart!

So just like all the rest, if they can not up sale you on the sale, then they don't want to do business. They will have you thinking like many others they can not finance you. Car buying is a hassle because many dealers is trying to get the most out of sale.

Well lets do the math. Cost of vehicle (Up to $45, 000 or more) + dealer fee ($299/$300) taxes ($500 to $1, 000), License Plates & Stickers, or Temporary tag for out of town buyer (Me: $250-$500) Gap Coverage ($500 or more). Well that is how your down payment ends up looking like chicken feed. How they say they can not finance you.

Will promise you the world. Over it. Want get my business. Writing letter of cease and desist all communications and sending by certified mail. I wish I would get so much as a happy birthday. i'm suing for harassment.

Why, when I call and was beyond forth coming about my financial and credit history for valid reason you LIED!!!!! Don't need to do business with greedy dealerships.

I just had the brakes replaced on my 2003 Toyota Camry. Last week I had my 75,000 mile check up, which is when they discovered my brakes were bad. I always appreciate the kind, professional service I receive at Smart Motors. I leave feeling confident that my car has been well cared for and properly maintained. Thanks Toyota!

Karen

I was treated well from the second I walked in. I had a great salesman in Javier and a great financial experience with Jason.

Austin was very helpful during the sale answered all the questions I had and no pressure I highly recommend smart motors

Wonderful service! Great Team! Thank-you Al, Sara, Wes.

I was in for routine service. The bill was extremely high and when I questioned why they reviewed security footage to see if they talked with me first- they had not reviewed all the charges.Totally didnt beleive me. Thankfuly they refunded the extra charge after two calls and a long conversation. Wont be back, my wife had always felt like they take advantage of her when she visits. The East side Toyota has always been great. We purchased our Car there and was several thousand cheaper than smart

In my experience over the past 3 years, everyone here (sales, service, express lube, reception, etc.) is always very friendly, courteous, and helpful. The entire building is clean -- especially now that the kids' areas have been updated -- and the snacks/amenities are a huge bonus.

Process was very efficient. They didn't try to upsell, which I really appreciated.

Jessica Koss went above and beyond in helping me find just the right used Toyota for my 16 year-old daughter. She really understood our needs and found a car that's rated outstanding for safety and reliability, has great gas mileage, looks great...and was well within our budget. I worked with Jess last summer to buy a new Prius, and she was just as great to work with then as well...super honest and helpful, and no pressure, which I really appreciated. I trust her and would recommend her without hesitation:)

This is the second car I've purchased through Smart. Very helpful experience and no pressure sales.