3 years ago
They definitely opened pre-maturely this year. I v...
They definitely opened pre-maturely this year. I visited the park with my wife on May 31st, 2014, and was constantly annoyed throughout my whole visit there. Here's my list of complaints:
- Guest services are clueless; we printed our tickets at home so we wouldn't have to wait in line, so when we got there, we asked guest services if we could go on in with the print-out and they told us "no" and we'd have to wait in line to get normal tickets. So after waiting in line for 30 mins for tickets, the ticket person said "no, we can go on into the park with our printout", which was indeed the case. So we waited for nothing!
- Upon entering the park, you'll notice that there's virtually no landscaping done, esp. in the water park area. Just lots of mulch, or in the water park, lots of dirt and mud around the rides. At least they acknowledge it with their "excuse our landscaping" signs everywhere though.
- Their largest/best Roller Coaster, Lightning Run, is a relatively lame coaster; done in around a minute, no loops, and a standard sit-down coaster. It's a good coaster to start your kids out on. They have two more coasters due to be ready next year.. they should have either finished them this year in time or waited until next year to open with them.
- Their food staff is pretty slow. Both places we ate at, they take about 5-10 mins a person, so if you're just 3rd or 4th in line, you'll probably be waiting at least 15-20 mins just to get your order taken. This happened to me at a lemonade slushie stand, then their tablet (that they use to process credit card payments) logged out and the girl working there didn't know the log-in information, so she could only take cash when I got to her.
- NOT NEARLY ENOUGH LOCKERS IN THE WATER PARK! They have maybe a few hundred lockers for a water park full of thousands of people! They have staff stand in the locker area just to inform people that they're out of lockers. One of the kids working there told me that I still can't take my stuff to my car and re-enter the park since they can't accomodate us with lockers, so he offered to "watch our stuff" for us and to sit it on top of the lockers, claiming to be watching several other people's stuff and being able to remember who it all belongs to. I'm sorry, but there's no way I'm trusting some kid to remember which items belong to which people, and stay there for our entire visit.
- Food and drinks are pretty overpriced, even for a theme park. $5 for a small 8oz cup of frozen slushie is absurd. This may be on-par with other parks, I'm not sure because I've only been to Holiday World in the last few years, but they're not that bad and they have free drinks everywhere in the park, so I'm pretty spoiled by that I guess.
- The staff in the food court areas are pretty slow to clean up after other people. After struggling to find an open table for my wife and I to eat at, we sat down at a table full of trash and left-over food. We sat there and ate our $9 french fries for at least 15-20 mins and no staff came by to clean up the trash at our table and on the ground nearby.
I think that about covers it. I hope some management sees this review and reacts appropriately in order to alleviate the above issues ASAP. Because unless I hear of any changes being made to the park in these key areas, I'm not going to return this year and will dissuade other from going as well.