Simplepractice Reviews

I was an early user and a definite SimplePractice enthusiast. The software has always been well designed, extremely stable and constantly improving. I wouldn't want to live without it or run my group practice without it. The client portal is one of the best around and the overall feature set is right on target with the needs of a therapy business. I especially like the integrated credit card processing, customizable eForms and appointment notifications. I could go on because there is so much to like, but I would definitely recommend SimplePractice to anyone starting or growing a private practice.

I wholeheartedly agree with the negative reviews. They have absolutely no customer service which is vital to the support we need as practitioners to run a smooth business. Today, I spoke to 3 different reps on their chat line and not one of them could answer any of my questions. They each "wrote a report" and sent it to someone else who is supposed to get back to me. In January of 2021 I considered going with Simple Practice and decided against it because it took them 4 days to get back to me about a simple question which is absurd. They are running a racket...collecting monthly fees and providing useless chatbot customer service. There is no phone number to call to speak to anyone and the FAQ section doesn't answer more complex questions. If anyone is interested, check out 10 to 8. They are based in London, but by golly, they at least offer phone based customer service. It is worth the extra money. What is the point in having people respond via chat if they can't resolve any questions? It's just their way of making it appear as though they have effective customer service. It's a smoke and mirrors game. I'm so disappointed!

Simple Practice, please don't bother responding to this review. I've read your responses to other critical reviews and they just read like pat answers to make it appear as though Simple Practice is really trying to meet their customers needs and be attentive. There is something awry when a company responds immediately to critical reviews but doesn't devote the same energy and time to truly up-level the quality of their customer service.

Love SimplePractice and how the platform supports my practice both as a private practitioner and as I grow into a group practice.

With SimplePractice I was able to save my failing therapy business. It makes it super easy to do my insurance billing, get paid, look professional, plus I love the onsite and responsive customer service team. They re always looking out for me, and I especially love working with Marlena. Great company, couldn t be happier!

I have a marketing company and we work with medical practices to provide marketing solutions. As part of what we wanted to provide was an easy to manage patient portal for on-boarding paperwork, Telehealth, scheduling and billing, all of which SimplePractice claims they do. Just getting started to setup an account has been a nightmare. They have absolutely no phone number to call! Live chat - total joke. For saying they have "world-class support", I would hate to see what they are comparing it to. I get better support from the bugs in my backyard! We could have brought a decent amount of business in. This just shows, if it is bad from the start it is not going to get any better. Go far away! I would have given no stars if I could have!

UPDATE: SimplePractice sent me a follow up message. To SimplePractice: why are you responding here? I would have much rather appreciated a direct personal response with a phone number. In a time when customer service is key, you are not providing the "world-class service" you claim to have. All you are doing is providing is a auto-responder in this platform to show you are doing you best to put forth the absolute minimum amount of effort to to show you care. When you are asking health care professionals to put the trust of their practice in your company's hands, you are massively dropping the ball from the beginning. First impressions matter a great deal. This is now a second impression and you are again, failing miserably. What I find sad is that fact you can respond to a negative review faster than an actual request to get more information. This shows something, or the lack of something.

SimplePractice is great! The software is intuitive and well-designed. It saves me so much time! I also do all of my own billing, which is a snap and the client portal is an incredible time saver. Customer service is really fantastic. Everyone is so helpful and they clearly care about my experience. The best part: They release regular updates. Their constant striving to improve and listen to feedback is why it's as great as it is and will keep getting better!

horrible customer service. no one to get help from, if you are stuck you are stuck.

There was a delay in getting payers set-up, but once I provided this feedback, things were resolved quickly. The interface is beautiful and it integrates client payments, scheduling, and billing for easy practice management. As a solo practitioner, I appreciate that everything can be managed in one spot. The corresponding app is a definite bonus. Phone support is not available, which has made some tasks a bit more time consuming, especially during set-up when I was getting acclimated to the system; but other options including chat and screen-sharing are available. Another downside is that it's not capable of billing secondary insurance claims electronically. Overall, I'm happy with this product and the attention provided to me in resolving my setup issues and am hopeful for seamless use of SimplePractice moving forward.

This company says it has live chat service and it absolutely does not. It has no real customer support, I can never reach anyone by email. It's terrible if you have a problem and can't solve it through their lacking articles. Absolutely no phone number is available for this company. Am seriously considering leaving this company because of its lack of client focused support. Otherwise it's been a useful tool but can't get over this limitation when I need to solve a problem.

The software is cumbersome and changes interface frequently to create confusion and an ongoing learning curve. It s moderately serviceable for very basic billing needs I do not use it for submitting directly to insurance. HOWEVER, if you have any problem, there is absolutely ZERO customer service. I have client payments that went through, yet I was never able to receive the payout of the money and could never talk to anyone to solve it. I got a run around from a live chatbot (so it seems) that kept directing me to read useless web pages. The problem needed to be solved by a software technician. This company has lost my business and all the business of colleagues in my suite. Very very disappointed in a company that exploits people in the helping profession. It s a disgrace.