I have a marketing company and we work with medica...

I have a marketing company and we work with medical practices to provide marketing solutions. As part of what we wanted to provide was an easy to manage patient portal for on-boarding paperwork, Telehealth, scheduling and billing, all of which SimplePractice claims they do. Just getting started to setup an account has been a nightmare. They have absolutely no phone number to call! Live chat - total joke. For saying they have "world-class support", I would hate to see what they are comparing it to. I get better support from the bugs in my backyard! We could have brought a decent amount of business in. This just shows, if it is bad from the start it is not going to get any better. Go far away! I would have given no stars if I could have!

UPDATE: SimplePractice sent me a follow up message. To SimplePractice: why are you responding here? I would have much rather appreciated a direct personal response with a phone number. In a time when customer service is key, you are not providing the "world-class service" you claim to have. All you are doing is providing is a auto-responder in this platform to show you are doing you best to put forth the absolute minimum amount of effort to to show you care. When you are asking health care professionals to put the trust of their practice in your company's hands, you are massively dropping the ball from the beginning. First impressions matter a great deal. This is now a second impression and you are again, failing miserably. What I find sad is that fact you can respond to a negative review faster than an actual request to get more information. This shows something, or the lack of something.