I wholeheartedly agree with the negative reviews. ...

I wholeheartedly agree with the negative reviews. They have absolutely no customer service which is vital to the support we need as practitioners to run a smooth business. Today, I spoke to 3 different reps on their chat line and not one of them could answer any of my questions. They each "wrote a report" and sent it to someone else who is supposed to get back to me. In January of 2021 I considered going with Simple Practice and decided against it because it took them 4 days to get back to me about a simple question which is absurd. They are running a racket...collecting monthly fees and providing useless chatbot customer service. There is no phone number to call to speak to anyone and the FAQ section doesn't answer more complex questions. If anyone is interested, check out 10 to 8. They are based in London, but by golly, they at least offer phone based customer service. It is worth the extra money. What is the point in having people respond via chat if they can't resolve any questions? It's just their way of making it appear as though they have effective customer service. It's a smoke and mirrors game. I'm so disappointed!

Simple Practice, please don't bother responding to this review. I've read your responses to other critical reviews and they just read like pat answers to make it appear as though Simple Practice is really trying to meet their customers needs and be attentive. There is something awry when a company responds immediately to critical reviews but doesn't devote the same energy and time to truly up-level the quality of their customer service.