Peak Life

Review of Simplepractice

The software is cumbersome and changes interface f...

The software is cumbersome and changes interface frequently to create confusion and an ongoing learning curve. It s moderately serviceable for very basic billing needs I do not use it for submitting directly to insurance. HOWEVER, if you have any problem, there is absolutely ZERO customer service. I have client payments that went through, yet I was never able to receive the payout of the money and could never talk to anyone to solve it. I got a run around from a live chatbot (so it seems) that kept directing me to read useless web pages. The problem needed to be solved by a software technician. This company has lost my business and all the business of colleagues in my suite. Very very disappointed in a company that exploits people in the helping profession. It s a disgrace.