Silverbeach Hotel Reviews

No hot water in my room! Moved me to another room that had a jacuzzi tub with one of six jets working. There was no power cord fore the tv, the front desk guy who smelled like he had not bathed in moths, and was not wearing a mask, proceeded to make me walk from one half empty room to another looking for a power cord that matched at 11:00pm. When I suggested just give me one of these TVs he said he couldn t do that. I was literally the only guest in 150+ hotel. There was only ice the first floor, and you had to tread through a huge leak in lobby, water was everywhere and the all three of the vending machines were out of order. The bar & grill was shut down by the health department.. almost forgot!! The first impression was a police officer asking to speak to the manager so he could get the surveillance video he had been looking since 10/10/2020, two month and 13 before I checked in. Nothing like being constantly frustrated by the people you pay to provide comfort. This place is a dump!

More like a 1 star hotel than a 3 star hotel in all honesty. Lots of broken items around our room when we arrived, someone smoking on the balcony right next to us. Loud running through the halls at night. Just a few cheap updates like new screens, new ceiling tiles, sliding doors that lock, no duct tape, clean walls, maintenance crew and maids that knock before entering and this would be a nice hotel. Pictures included from when we checked in.

The staff was very friendly. Close to the beach. That's all for positivity. The hotel is dated. The online pictures are either stock photos or what the hotel looked like 10 yrs ago. The rooms need a major overhaul. I booked the king suite with jacuzzi. Got into the room, its supposed to be two rooms... well between the bedroom and the living area there is no door. The jacuzzi is in the bedroom and one for everyone in the other room to see. We requested a room change and were obliged. However, we moved into two double bed rooms that connected. Where to start... the rooms have a stench. They were clean walking in but once inside of well kept. In one of the rooms one of the beds box spring was broken. I was afraid my 10yr old may fall off the bed if he slept on it. Then noticed the bed was moved from the headboard only to discover the bed frame was away from the wall and also broken. While viewing the bed there was some candy stuck to the wall. At this point we decided we were only sleeping there so we made sure no one slept on that bed. Plus it was about 11pm at this point and everyone was exhausted. The bathrooms need help! The crilings can tell if it's age or mold. I chose the place because there is a pool and the pictures. Stupid me should have read reviews. The pool was just a pool but really needs someone to come and walk it every now and then. A bunch of kids with no supervision where kn the pool, hot tube and sauna. It was hard to be in there with small kids. As we were leaving and getting our things together I checked the refrigerator to find a bottle of lemonade that did not belong to us. For what we paid for the rooms we could have stayed at The Boulevard Inn for the same price.

Very disappointed and poorly kept older hotel. Carpet is torn, room outlets open and crooked. Mirror was cracked on bathroom door and skylight over pool is literally broken and open to outside elements as you can see in the pictures. Rooms were supposed to be smoke free but people next door were still smoking cigarettes and marijuana. Had to call the front desk twice on the room across from us due to all the screaming and pounding that occurred for four hours straight. I was with my family and did not get any sleep. We asked for our money back and they refused!
The female across our room who claimed it was her room and her room key wouldnt work finally called the police and they ended up breaking the door open to find her little kids were left alone inside. Management would not open the door for her.
Horrible experience!!!!

Well, this place is really good as far as location! Rooms do need to be updated. They have a cool looking bar/Restaurant. The entrance is nice. Area is also nice. 5 minutes walking distance to the beach. Restaurant usually closes at 11pm e/s/t and the bar closes at 1am.

For the price you pay...we were very disappointed in our stay! The TV in our room was going bad..kept getting dark stripes thru the screen, they used tape to hold the batteries in, the tub had mold around the edges and the bottom of the tub looked stained. The bathroom door didn't close all the way. The bed was lumpy & the pillows flat. They have a Keurig in the room but no coffee to use in it. The check in staff was flustered and not welcoming. With covid..no breakfast was served, but no discount or voucher for a local restaurant was offered. The pool was closed. I could go on....but I won't. I was very disappointed for spending $240 on one night.

We checked in on Aug 8th at 3:30 pm. Had to switch rooms 3 times. Rooms were dirty. Not cleaned. Only apologized and gave new rooms. We're there with family and were suppose to have 3 rooms together. Never happened. Could not refund $. No.discount given. Only verbal apologies. For $250 night not worth staying there. Mangers.would not do anything but switch rooms. I know covid is here but you expect things to be cleaner. Rooms outdated. Carpet was missing by the door and smelled of smoke. Poor hotel use to be so nice. Not any more.

We couldn t stay. The room smelled horrible, the floor was dirty, the sheets were stained, the bed was visibly sagging, there was a hole in the carpet, the alarm clock was on the dresser in the room but it was plugged in the bathroom with the cord going out the door to the dresser. The furniture was beat up and arranged very poorly. The wallpaper was dated and peeling off the wall. And worst of all the toilet was running on and off. Very annoying and unacceptable.

It s really quite sad because the hotel has potential with its location and views. One can tell that it used to be a very nice place to stay. But between the run-down amenities and lack of care into cleaning and maintaining the standards of the hotel, this is a no-go.

I don't know where to start ..
When I go to there website the rooms pictures are not even close to what they have online ,
When I arrived to the location and was ready to check in at 3 pm. ( Check in time ) the room that I reserved was not ready. The lady said I need another hour to be ready so spoke to the guy there and he said that he will upgrade me to a newly remodeled room when I went inside the room it was a disaster the only new thing was the carpet , dust was every where, dirty Mattress on the bed , really old furniture, So I took some pictures and went downstairs and showed the girl by the front desk what she did was switching me to different room Wich wasn't that
better from the 1st one .

The hallway us dirty .

No coffee Cubs in the room (had to go downstairs to get some) wish is I ended up with 1 cup for 2 people.

MY ADVICE . STAY AWAY FROM THIS ONE

EDIT 2: I am putting my rating back to 1 star. The hotel charged us the full rate for our room to our credit card despite telling us we would get a discount. At checkout we paid cash for the discounted rate, so essentially they double charged us. We tried to contact the manager everyday for a week, but every time we called he had "just left." We never got a call back from the hotel so we were left with contesting the charge with Chase. THIS HOTEL IS SHADY AND BAD NEWS.

EDIT: I added 2 stars to this review because the staff is so nice and helpful... they even have us money off for the problem we had below.

This place is not a $120+ per night hotel. The main plus is that the staff is very nice. However, the rooms are dirty, the tub/bathroom has rust stains, and the paint is chipping off the walls everywhere. Oh and the elevator smells like dog pee.

Additionally, the lock in our door STOPPED WORKING. We got locked out of our room twice, and it took the hotel half the day to fix it.