Thanks to Amin, Kiatt, and Alix for putting together a solid deal for me on a 2020 Kia Sportage. They made my experience comfortable and easy. They were flexible within reason for both myself and Sherwood Kia. This is my second vehicle purchased from Sherwood Kia and I have no reason to go anywhere else. Go for a visit, talk to Amin and enjoy the experience!
My wife and I just purchased our first and probably not our last Kia! We bought a 2018 Kia Sedona sxl and first impressions is that I like it alot. I never thought I'd buy or even like a Kia but the staff and salespersons at Sherwood Kia really gave me a great experience. Our sales person Bruce at Sherwood Kia the finance department and sales managers were all fantastic. From the get-go our sales person Bruce greeted us with a great big smile and was pleasant and polite to us the whole time he dealt with us. Bruce shines in this department he showed us only the vehicles that we wanted to see and didn't try to push us. Bruce answered all the questions we had. If if Bruce didn't know the answer he didn't lie to us he simply said I'm not sure and went immediately and found out the correct answer . His knowledge of the vehicles his passion for what he's doing and his kindness is what won us over. We previously owned a 2010 and 2013 Honda Odysseys and really we're looking to buy another one but the the great service and exceptional vehicle experience at Sherwood Kia really made me change my mind. I want to give a great big thanks to Sherwood Kia for all that they did to get us into a new vehicle kudos to you and your staff!!!!
I bought a new car from this dealership, price is reasonable, service is ok, but the shuttle service is limited to time and distance, overall it is better than other dealership.
We had a very good experience buying our new vehicle from the team at Kia. It was about as 'pain free' as you could hope for when buying a new vehicle. Would definitely recommend Sherwood Kia to anyone.
Always a good experience working with Meagan, one of the best Service Advisors we've had the good fortune to have greet us at Sherwood KIA Service! Meagan goes the extra mile, is extremely knowledgeable on all KIA products and wastes no time getting the answer(s) we need. She always makes the KIA service experience a good one (even when we don't like to hear what she has to say - she has a way of making it bearable!). The service techs do a great job and we know we can count on them to keep our KIA Sorento in top running condition. 5 Stars out of 5 for the Sherwood KIA Service Department!!
Worked out a deal on a nice Nissan Versa hatchback. Tremendous experience and this is the second used car I have purchased from this dealership. Will buy again and recommend it to anyone looking for a quality used vehicle.
Purchased a brand new Sorento and loved it. We then found out that we were having twins and quickly realized that we did not fit in the Sorento with two car seats in the back (Mom and Dad are both 6 tall). Went back to Sherwood Kia and we traded in for a Sedona. Everyone there was super understanding and I think we got a great deal.
Just bought a like new used 2013 Ford Edge Limited from Scott Dyer at Kia Sherwood Park. Excellent service and very nice salesman. Just what I was looking for with low mileage and in excellent shape. Thank you Scott!!!
I had a great experience purchasing our vehicle at Sherwood Kia. We had started initial conversations via email, and Scott was very responsive and was great at providing all the information we needed. We especially loved the effort to send us a short video highlighting the vehicle's features. Once we got the vehicle, the whole team was great to deal with making sure everything was ready, and fixing any issues that arose. I would recommend considering Sherwood Kia when purchasing a vehicle.
The people at Sherwood Kia were quick and easy to deal with Sam found the car I wanted quickly and had it ready to ship to me within a few hours of talking. Jennifer worked very hard to make sure I got the best financing possible and, Henry delivered the car very quickly, and in excellent shape. Overall very satisfied.
Went to every Kia Dealership in the Edmonton area and found this one to be the only one I will ever do business with. Drayden was great in providing any information I needed, the rest of the staff were also fantastic and not pushy at all in trying to make a sale. I strongly suggest going to this dealership and asking for Drayden. Thanks for the Sorento SX guys!
Dayna was great to deal with and I am very pleased with our Optima purchase. We will be back to this dealership for any future purchases
Had a great experience here, staff was amazing and very helpful. Staff was not pushy at all, and let us come to them. They knew their stuff and we could not have asked for a better experience. Rebecca was our sales person and John was who dealt with our finances. We could not have asked for a better and more laid back experience. Thank you!
Me and my Fiance recently bought a 2016 Kia Sorrento, and the staff and finance guys we dealt with were all amazing. Lanique our salesmen wasn't pushy or over bearing and really worked his butt off to put us in the right vehicle. I would suggest this dealership to anyone interested in buying a new car.
Came to Sherwood Kia to buy my first car. Had a great experience dealing with Amin Rajpar. He took care of my every need, he arranged multiple test drives in different vehicles until I found the right one! He explained everything very clearly as this was my first vehicle purchase. I definitely suggest coming to Sherwood Kia, ask for Amin he will not disappoint!!
Great job! Thanks to Ivan's quick response and great customer service, our concern was promptly resolved. Thanks again.
I always get the best service at KIA, I enjoy all the staff but Tanya goes the extra mile each and every time to make my experience a good one!!
I would give them 10 stars out of 5 if I could!!
Had an amazing experience! This was my first new car purchase and Scott was patient and so accommodating! He wasn't pushy in the least and continued to ensure I was happy throughout, even when he already had the deal! When I had questions about the truck after it was running, Ivan, the service manager, answered all of my questions and concerns about a smell which turned out to be an engine coating burning off. Would recommend them and Sherwood Kia to anyone!
Being a 19 year old, My salesman Amin treated me with respect as a buyer and was never pushy. He helped me find the right car for me and went through every feature and function thoroughly. The manager Kiatt helped me understand and worked out the best possible payment plan. I am very happy and Sherwood Kia has earned my loyalty.
Took my car in for service, had an appointment for Friday and revived an email about 2 hrs later on Thursday it was ready . Awesome
They provided me a deal. I said sir its out of my budget then they negotiated it. They I decided to visit them. When I took the test drive. I liked tht car. After tht they told me tht sir the price of the car is more. They sai tht its expensive. And said it was a mistake.
First they told me to over and have a look then they saud its a mistake 0.5 stars
Amin and Kiatt are rock stars! They provided friendly service and I would strongly recommend them to anyone that buys a kia! Amin went above and beyond to help me with the purchase of my Telluride. He was very knowledgeable and answered all the questions that we had about this vehicle. Kiatt was able to work numbers for us that made us all happy. I cannot say enough positively about these two men at Sherwood Kia. I will definitely pass on my amazing experience to others! Thank you for being patient and making my first time purchase of a Kia a great one!
Excellent Service..!!! Bought My KIA Forte LX+. Excellent Customer Service and Car Service also.
Honestly just a phenomenal experience throughout, very friendly and personable staff.
Kim in particular was extremely knowledgeable and courteous and gave me by far a heck of a better deal than any other kia i have gone to right at the start without even negotiating, even though i did not end up buying they were very understanding and treated me the same regardless. What sets this kia apart from the rest is the open book policy, Kim gave me all the numbers that i wanted to see and a good breakdown of other things without dodging the questions and giving false numbers, I truly have nothing bad to say about this kia. They dont pressure you to buy a car granted my situation was a bit more stringent for a timeframe, they dont mess around and play games with you jumping through hoops.
This is my 3rd car from KIA. I always had an excellent maintenance service. The staff are friendly and I will rate this KIA location 5 star.
I had a good experience buying my used Chevy Aveo from Sherwood Kia. Emilia Zajac was my sales consultant and was nice to work with. It was great to have details about the vehicle explained to me. I very much appreciated that. Glad I chose Sherwood Kia!
We just purchased a Kia Rio from this dealership. Drayden(Sales), Alex(Sales Mgr) and Kiatt(Finance) were exceptional to deal with making the transaction easy, relaxed and stress free. Highly recommend this dealership.
Excellent service! I had a really good buying experience. I highly recommend purchasing your next vehicle with the folks at Sherwood Kia.
My experience at Sherwood Kia was outstanding. Right from the initial email inquiring about a vehicle to the purchase of the vehicle of my choice. My salesman Bruce was not only professional but paid attention to what my needs were in a new vehicle purchase. The manager Kim made me feel that my purchase was just as important to her to make sure that I got the vehicle that best suited my needs and wants. Jennifer in finance explained everything to me without me feeling that my questions were not answered. I highly recommend this dealership as it has been the best experience I have recurved in a long time. All the staff at Kia are very friendly, Alex and Tanya as well as the ones mentioned above. I will definitely continue dealing with them in the future. 100% satisfied
Paul Detta
Great service on vehicles and willing to deal for the right vehicle with you. Purchased my Optima EX in 2015 and have been coming back ever since. Ask for Drayden la Fromboise and mention my name please!
We purchased a 2016 KIA Sorento SX TGDI on Monday, August 29th. From the start of walking into Sherwood Kia to look at vehicles to walking out with the keys a few days later, we were impressed with the professional and friendly manner of all the staff with whom we talked. We would recommend Sherwood Kia to anyone who is looking for a new vehicle. The interior is spacious - from the front seats to the storage area in the rear. The finish, both exterior and interior, is smooth with upscale details. We will enjoy all the features which are part of the Sorento, such as the quiet ride, comfortable seats, heated and cooled seats, the sunroof with sunshade, the storage compartments, the Power Liftgate,, Bluetooth, and Blind Spot Detection.
Thank you to all the staff, especially Gordon Miller and Sal Yousif. We'll be back when it's time for another vehicle.
Bob and Wendy McKenzie
August 31st, 2016
I would like to say thank you to Dayna Gerling at Sherwood Kia.
Right before coming to Kia, I went to another place and got no help. The salesman was even reluctant to let me have a test drive and pushing me to make decision immediately. But things are different when I at Sherwood Kia. As soon as I got there, I was greeted and Dayna really helped me a lot. Dayna has been so patient, knowledgeable and helpful through the whole process. He answered all my questions and help me fix my insurance.
Since I have been to so many palces, Sherwood Kia is the best so far I can tell. Highly recommend!
we were very happy with the service that Dayna gave us . He showed us every thing that we wanted to know
My experience was great till I was explained what things needed to be done 2 safety issues was mentioned so I got them done but then he mentioned my tires. He was surprised when I said they were new. And then my routers. I told him my brakes were new too
This is the second time we have used Sherwood Park Kia to purchase a company vehicle. Both times it has been a Kia Soul as they look great all decalled up with our company logo and graphics. The service we received this time from Gordon was EXCELLENT! I could not think of anything he missed. Very detailed and knowledgeable. Every person we came in contact with as Sherwood Kia was friendly and helpful. Touchwood Flooring will highly recommend this dealership and Gordon ~ the Excellent Sales Consultant.
excellent service,and i will recommend this place for everyone who needs a kia vehicle..Thank you Dayna for the better customer service provided.
Getting an appointment was a bit of a process. Purchased paint and undercoating package and was told I would be contacted for the inspection date yearly. At the end of the first year I had heard nothing. Contacted Sherwood Kia and was assured I am in the system and would be contacted. Nothing happened. At the end of year two I made contact again and was told a service advisor would contact me. There was no return call. This happened a second time, so I decided to go to the dealership to sort out. It was explained that there is no system to contact the customer for inspections and it was the vehicle owner's respondibility. Booked an appointment for the inspection. All ended well, can't say the same for the beginning.
Bruce was very accommodating, giving us space when we needed it at the beginning of our vehicle search, and helping us when we needed questions answered as well. He was also exceedingly kind and patient with our two sons. He did everything he could to help us get the vehicle that best suited our needs, and went above and beyond to make sure it was perfect for us. On the last day we met, he even installed our floor mats for us. I m sure that wasn t his job, but he did it anyway because it needed to be done and he wanted to help get us on the road quicker.
Everyone we dealt with was professional and friendly. Because we dealt with so many people from different departments (sales, financing, parts, management) we had some communication issues. This is the only area we feel this dealership needs to work on, BUT we did leave with a vehicle that suits us perfectly. It has everything we wanted, and is a joy to drive. In the end, we couldn t ask for more, and are very satisfied customers. We would be happy to by another Kia from this Sherwood Park dealership again.
Great service. Very professional, Understandable and knowledgeable.
Great work by Scott selling me my new vehicle. My wife and I have no complaints about the service or the experience. Highly and strongly recommend.
The Salesman was very quick at having the paper process done fast and I was able to get financing with less then great credit. But the problem I have is the SUV I was sold had more damage done to it then was declared and is mechanically unsafe to drive and now I can't get anyone to call me back regarding the issue. So buyer beware and check the vehicles from front to back and ask questions and get paper work cause the salesman are obviously worrying more about their commission then the safety of the vehicle they are selling you.
Really friendly staff!! Made getting my first car even more special!
We received an excellent service from Dayna Cerling! We highly recommend Sherwood KIA. People are very professional over there.
Awesome group of guys!!!!!! I can't believe how far these guys will go to help you out. Like to say a HUGE THANK YOU to Sal " short stuff" Yousif and the big Boss man Toma! Again guys, thank you so much for helping the Husband and I find the right vehicle! 5+ stars. Only thing I wish is the Sirius radio trial was longer the 3 months. But awesome service and will for sure buy another vehicle in the future. Thanks Sal and Toma.
I found my 2012 Sorento through Sherwood Kia's great website. I even used their Mobile site. when I booked a test drive online, Emilia Z. very helpful in putting a great dealt together for me and showing everything I needed. Thanks Sherwood Kia!
Sales lady Ronaye Parish was very pleasant & patient with me all week, also is very knowledgeable, caring about me(the consumer)...Best experience buying a vehicle ever!!!
Went in for an oil change and Maintenance 2 and they discovered my front springs were cracked and didn t recommend that I drive the vehicle until it was fixed. Decided to fix the car but it was Saturday afternoon and needed to figure out a vehicle for going to work until it was fixed. Tanya would try to have it fixed by Tuesday because they were really busy in the shop. To my delight, Tanya was able to get one of the technicians to work longer on Saturday to work on my vehicle and he finished it Monday morning. These two went above and beyond my expectations and am so appreciative of their kindness. Picking my vehicle up after work was a delight. Thank you Tanya and the unknown technician for making my day! You re the best!!!
I was a brand new car buyer, buying a car for the very first time ever not knowing what to expect or get Ronaye Parish went out of her way for me to pick me up in my home and dropped me off. She was very patient and Kind and explained everything to me and helped me narrow my choices down to what i want and need with out any pressure that you feel from other dealerships. If you need any assistance at all Ronaye is an excellent choice and i would recommend that you go see her.
I've been a KIA Sportage owner for the past 8 years. I replaced my used one with a brand new model in 2013 based on the excellent customer service I had always received. Tanya in Service is top notch !!!
This place was awesome! Cory really helped me out and made me feel at ease. I will be back thanks to Cory.
We bought two vehicles from Sherwood Kia.
The service is great!
Everything went smooth.
Nick and Alex are great people to deal with.
Recommend this place 100%
Great experience!
Thank you Nick and Alex for a great service and experience!
I needed a vehicle as I was having a child and needed something that was compatiable and so I bought a Sorento and Mike was the person I was dealing with and he was much help and got me a great deal. I would suggest anyone to go there to purchase a vehcile!!! Thanks again Mike for all your help and hard work :)
Beware of the finance department. They will try to sell you unnecessary products. Read before you sign.
The service and dealer are reallu nice and they gave me satisfaction overall. I strongly recommend this shop rather than other stores.
These guys are very efficient! They team up together which makes for seamless service..... ! Thanks Sherwood Kia..
I found it helpful that Sherwood Kia had some of there used vehicles advertised on kijji and that's what initially brought me there.
The friendly courtious and knowledgable personel facillitated the purchase of my vehicle with a standard of excellence .Thank you Sherwood Kia .
Terrible customer services going back and forth without making any reasonable deals for customers.
Do not waste your time there!
Went in to look at a used vehicle. Very friendly and knowledgeable
Decided on Kia but purchased at another Dealership. First impressions are everything.
I love my new used Chevy Equinox! Bruce was very helpful and knowledgeable in helping me make this purchase stress-free. I had visited some other dealerships and feel as though Bruce really listened to what I was looking for and took the time to find me the perfect vehicle. All the staff at Sherwood Kia were very knowledgeable and made sure everything was taken care of and that I was at ease with my purchase. Thank you so much!
I would recommend this dealership to anyone, the customer experience in phenomenal. Bought a used car here which was my first car. From the moment I stepped foot into the dealership, I was blown away with the friendliness and helpfulness of everyone I had interactions with. Kim and Colton took the time to guide me through the pros and cons of each vehicle I was interested in. Meghan walked me through the process of financing the vehicle and helped me determine what extra protections were right for me. These amazing people made buying my first vehicle a wonderful experience. I felt supported through the entire experience and truly believe that they had my best interest at heart.
Awesome experience. Very professional and value their customers' needs. I will recommend everyone to visit once for any car assistance.
This dealership was great! I came down in need of a car quick as my previous car was wrote off. Nick, Alex and Gary got me set up in a beautiful Seltos before the weekend was over. They made the whole process convenient and easy.
Bought a Kia Sedona. They sold us a colour that they later realized they didn't have in so they had to ship it in from another location. At delivery we realized it was missing the block heater. We made sure not to sign off the block heater section. They said they would install it at first service. We had them take a note of this. We called to book service yesterday. They insisted it had a block heater and Alex the new sales manager flat out told us we were wrong. Extremely rude to us. Really? Maybe look at your own paperwork before telling us we don't know what we are talking about. So today we took it in for service and it was missing a block heater. Who knew?!?! Maybe don't assume you know everything and your customers know nothing Alex. Steer clear of this dealership. Not even an apology from these clowns. Edit. Once they saw this post they called to apologize, so I will give them an extra star. And as per the comment below they didn't like my use of the word clowns. I suppose arrogant or incompetent would have been a better term. I guess the customer is always wrong even when they have paperwork showing they are right?
Kindly stay away from this particular dealership. Especially manager named Alex who is very disrespectful, unprofessional and rude. Me and my friend drove all the way from Camrose to get a car but didn't happened due to way they treated us. Dealt with sherwood Hyundai last year twice and they were awesome which made us to visit kia dealership since they were under same ownership but very disappointed!
Mr. Alex needs coaching and training on how to respect customers. Hopefully, someone will take this seriously and take some action.
Horrible customer service. I'll start there. I took my Kia in for service as the engine light came on, and the vehicle was in limp mode. When I brought it in they said they would check it out and probably have it back before the end of the day. No one called to give me an update, by the end of the day I called and was told they were still running tests and would get back to me. I asked for a loaner, and apparently Kia doesn't have loaners. The next day I was supposed to have an update by the morning I called at noon and they said they knew what the problem was but they didn't have any parts to fix it. So they had to wait for Kia to decide what they would do as it was warranty work. Finnaly they had ordered a part, but it had to come from Vancouver, so it might be here by Tuesday. I exspressed my issue of not having a vehicle and they said "I know we don't have any loaners sorry" not helpful, oh wait the offered to order a rental for me, not helpful. So Tuesday rolls around no update so I called found out the part arrived but wasn't in yet, should be finished before 5pm well I did get a call back finally to tell me sorry we have to keep it another night to make sure the engine light doesn't come on in the morning. Our tech with start it and make sure it's ok in the morning. JUNK. I won't be comming back to this Kia for service, because they can't seem to make up thier own minds and they can't seem to call you to update you unless you badger them first. In Alberta if you don't have a car you are very inconvenienced, and this Albertain is very upset. Never again, I was trying to support local and this is how it turned out.
Amazing experience going there, I was helped by Sam and Juliana, great people. Wonderful customer service, they listen to what you need and give you different options. Definitely coming back in the future. I recommend to go there!
Great, quick service. I am super pleased with my new purchase!!
Car sales both new and used with a service department friendly staff
Friendly staffs and good services! Like the complementary car wash. My car looks brand new!
My rep Kim bent over backwards to make our amazing new 2016 Sorento work for my family. She went above and beyond and i would HIGHLY recommend her to anyone. Cant wait to do business with her again.
I would gladly share ipositive attitude as well speedy service. Would be happy to return down the road purchase another vehicle. Salesman was very helpful. Thanks,thanks,thanks!
Super friendly staff. Everything went smoothly. I am very satisfied.
I LOVE my used Kia Sedona and working with Dayna was a pleasure!
Sal "Short-Stuff" Yousif and the entire Sherwood Kia team (Kim and Leland) worked tirelessly to get our family into a new Sorento at an amazing price. We were particularly impressed with the personalized youtube vehicle walkthrough videos as well as their professionalism in light of our very specific demands. Without hesitation, I would recommend this dealership and this team specifically to anyone looking for a new vehicle at an unbeatable price !
Very thorough explanation of findings and quick resolution.
Amazing customer service over at Sherwood Kia. Amin Rajpar was very helpful and made my buying experience easy and simple. Also the manager Alex and Kiatt are awesome and made sure everything was the way I wanted it to be. I would highly recommend Sherwood Kia for a great new car buying experience!
I had a very pleasant experience with my buy and the sales agents, John and Ali, they realy made me happy with their customer service, the sales manage, Kaitt, was allways checking if everything going smooth and on time, which it was. Jennifer that made all the paper work clear and smooth process. I'm happy buying my Kia Telluride 2020, it's such a nice car to drive that makes the road trip so much nicer and safer. Thanks Sherwood Kia for the great customer service.
Received excellent customer service, couldn t be happier. Cassidee was in constant contact about the vehicle, very friendly and helpful and Jade in the finance department does an amazing job! Great team all around and would highly recommend them for your next vehicle purchase.
Just had a wonderful buying experience at Kia Sherwood Park. Kim Gebran knew I had a vehicle that needed major repairs so she contacted me and showed me how easy it and practical it would be to get rid of the old car and buy a new one. Very happy with the purchase and financing that made it very affordable to complete a purchase. From the sales department to the financing department, everyone was super kind and considerate. I felt really important. The honesty of all employees was quite refreshing and I would recommend Sherwood Kia to anyone interested in a new or used vehicle.
Typical dealership. Same old same old.
When don t you feel a bit bent over buying a car?!
This is where I got my first car (that's not bought from Kijiji.)
These people are honest and considerate of your needs. Professional yet not pompous. I would highly suggest getting your first car here.
Top notch customer service. Kim, Phil and Meghan make an awesome team! Purchasing a vehichle from another province;handling all transactions over the phone, could of been a daunting task, but it was just the opposite. Everything that was promised was delivered. Professional all the way! I would recommend this dealership to any one and will.
Terry and Deb
I am very impressed by the exemplary service that was part of the Kia Service Department Experience.Everyone from the Appointment Desk, Technicians, Fleet Driver and Service Desk employees conducted themselves in a friendly and professional manner! It is very evident that they are proud to be a part of the Team! Would recommend Sherwood KIA s Service Department very highly! Like a
Took my car in for a Maintenance 4 and Chris who did the paperwork was absolutely awesome! Handled some extra issues perfectly and saved me some money on an issue I have to address in a couple weeks. Great experience!
The service department was fast and efficient. The shuttle driver, Bob, was friendly, personable and very punctual.
I went to Jade at Sherwood Kia and she was absolutely Great to deal with! I would reccomend her again to my friends and family!
My salesman was very knowledgeable and immediately located two vehicles that fit the description I was looking for. He also arranged to have both vehicles brought to the Kia lot within the hour. Both before and after the sale Paul Dhillion was professional, pleasant and polite. It was a pleasure to deal with Paul and Kiatt (finance) at this Kia dealership. I would never hesitate to recommend Paul and Sherwood Kia to others. Thank you.
I dealt with Steven at the dealership. He was courteous and straight forward. They gave me a decent price right away so I didn't have to haggle. I'm happy with their service and would not hesitate to do business with them again.
Great Service from Mike & Manager, Purchased on-line from Calgary, SUV was better than described.
MIke
Always friendly. Always helpful. Bought my last three cars here. Never had a problem!
I d like to thank Nick and Kim for making our experience easy. Thank you .
Avoid this dealership like the plague. It's a long story....Bought a 2014 Kia Sorento with about 72,000 kms. Paid 19k cash. 2 months in, the vehicle won't turn over. Get it towed in, warranty expired two days earlier, Kia wouldn't make an exception (which I can understand. Warranties are black and white). Dealer reprograms fob keys, charges me 150$ and tells me I'm good to go. Pick up the vehicle, drive it home. Next morning, same thing. I call the dealer, Amy in service says "I'm really busy right now, I will call u back by the end of the day, I promise"...no phone call! Monday comes, I call Amy, no apology, she swears she never said that and we move on. I pay to get it towed back! It sits for a few days and the service manager tells me I need a new module, gotta order it from Ontario, Friday morning I'm told module is in u can pick up your vehicle at the end of the day...I show up around 4pm and guess what...the module wasn't the issue..we need to keep your vehicle a bit longer. 2 weeks goes by! Finally Ivan calls me and says..u need a new wiring harness...there's resistance in one of the wires and it's not allowing the vehicle to communicate with the key fobs! how much? 6k!!! I explain to them I'm not paying it..I paid 19k for the vehicle a few months ago.
Then, here's the icing on the cake...the new vehicle manager, Kim I believe, calls me and says she's here to help, she's sorry about the situation and she will do whatever she can. She offers me a new Sorento and 7500$ on my trade! So I would owe 22k + 19k I just paid for my vehicle...so 41k on a vehicle worth 30k and they act like they are helping me? What a joke! Will never be back to this dealership and will never recommend Kia to anybody! They were a nightmare to deal with. Lack of communication, service, accountability and knowledge. I'm usually a pretty easy person to please and they were absolutely terrible to deal with. Not once did I feel like anybody looked after me...no apologies for screwing me and my family around for 3 weeks.
Good service, good staff, nice service waiting room.
sherwoodkia.ca