Sheraton Phoenix Downtown Review

The hotel carpet is a lot of flakes clinging to the pants

The room assigned was cramped and the room I was moved had minimilitisc storage - more like some furniture and bed thrown into a tent or temp acco. Lounge is more of name sake and not really useful and no real value seen for being a platinum member

Great Hotel in Downtown PHX. Plenty of places to walk to to eat or walk to the Baseball Game.

Broken elevators (2 of the 4) that were not fixed for three days led to waits of over 10 minutes. Concierge gave wrong info multiple times, leading to missed events and wasted time. Front desk staff didn t know the name of their manager. Food was stale and expensive. Location across from mall was good. Housekeeping was kind and helpful.

Very clean. Great location to lots of little restaurants. And the the staff if frendily

For work and it is very close to where I am visiting.

Not as impressive on the interior as some hotels might be. The lobby and floors are lean more towards utility than opulance, but absolutely not anything to complain about. Everything is fresh and clean with Arizona flair, and with an appropriate amount of marblre, glass, and brass for a downtown hotel. The location is superb, a short trip from the airport, adjacent to a beautiful outdoor mall right outside the lobby doors, and looking down on Chase Field and the covention centers. A great value and base for visiting Phoenix.

I've have visited the Sheraton hotel each year for the past several and every time, the hotel provides exactly what I need. The cafe downstairs is my personal highlight. The prices are extremely fair and it's right across the street from a plaza that includes a movie theater and plenty of eateries.

Attended a charity event. Was an amazing experience. Hotel staff were friendly and made the few hours we were there very worth while.

Made a reservation over the phone, showed up. They didn't have our reservation. Called again once we got to the hotel. Got a room.

Got double charged for not showing up for our reservation. What a load of garbage. That's almost $400 for a one night stay. They told us it's "against policy" to give customers their money back. It should be against policy to wrongfully charge customers but apparently Marriott hotels doesn't really care about the customer much.

Nice hotel in downtown Phoenix. Great location, quiet rooms, comfy beds but with an oddly thin comforter. Good facilities, beautiful lobby, but $25.60 plus tax a night for parking? Kind of nutty. Breakfast buffett a bit overpriced for what you get: no omlette station, reconstituted eggs, and Hampton Inn-style fixings MINUS the Hamp-esque waffles. That's right, no waffles! What's the deal Sheraton? Irregardless of the waffle sitch, had a pleasant stay at this property and would do so again.

We had our school's Prom on the Valley Overlook. Service was outstanding, location was beautiful. What a great night!

Great hotel! Their famously comfortable bed and linens were absolutely delightful and the rooms are clean and well-presented.
The service is good and there are range of restaurants to choose from. The staff are very helpful!

They were extremely helpful to those of us volunteering to set up for a conference. It is beautiful there!

Loved the hotel and our stay. Laticia at the front desk is amazing.

The location was nicely maintained and worked well for the convention

Very nice hotel with top notch service and amenities. Pillows sucked bit most hotel pillows do.

The pool is amazing! Parking was a bit of an issue.

Nice Hotel, room service was very friendly and fast, huge lobby with a nice bar. Okay rooms

We stayed here for 1 night on our way from Texas to California, and it was my first stay at a Sheraton. The staff was extremely friendly, the front desk agents were extremely helpful and accommodating. The property and rooms were beautiful, well maintained and very nice for the price we played. It was an amazing experience for my family.

Not worth the price. Rooms are not any better than at Residence Inn

The Valley Overlook Restaurant was absolutely the worst place I have eaten at in Phoenix. The coffee was weak and had no flavor at all. The breakfast buffet - the eggs & potatoes were cold, the bacon tasted like cardboard, and the fruit was either mushy or hard as a rock. For $18 per person and from a hotel with the stature of the Sheridan I expect a LOT better!

Very nice and extremely good location to convention center

Terrific service, great deal of 9 dollar lunch plates. Food was delicious

Overall great experience. Bartenders were extremely friendly and knowledgeable. Staff at front desk made check in at a late hour painless. Rooms were clean and well stocked. However, parking is paid, $20 for overnight.

Had a great meal at the District, try.the Halibut with blueberry and sauteed arugula

My first impression was amazing. Upon check in at the desk, I was greeted by Eleni. She handled the my check-in seamlessly, explaining how the parking worked, and where things were located, how to access WiFi, and all the other things a guest would need to know...and she did it with a big smile! I checked into my room and really had no complaints, but this is my first time at a Sheraton property (I am a loyalty rewards member of another major chain), and frankly was surprised at the austere nature of the furnishings. However, when I laid down in the bed for a moment, my first impression of the furnishings went out the window. I'm not sure where Sheraton gets their mattresses, but they should never change....like heaven! And the pillows were beyond comfortable...not those flat foam pillows, but pillows you could actually fluff-up. My last comment is in regards to the fitness center. If fitness centers are important to you, you will be amazed! Yes, the usual treadmills, bicycles, and ellipticals, but also free weights and many fitness machines for upper and lower body. The center is huge and overlooks the outdoor pool and hot tub! I am now rethinking my brand loyalty. This is a great property, well managed, and has a well trained, friendly staff. I highly recommend this property.

Nice room and right across from the convention center

Just had a drink at the bar while waiting for friends. Tasty beverage, friendly bartender, ok prices. Nice clean space. Street parking was easy.

The buffet breakfast was amazing. Lots of options and definitley the best deal available.

Service was great. Even after we forgot the needed equipment for our event the Sheraton was able to accommodate and provide excellent service.

I stayed here in November 2018 for a work conference. The hotel is nicely updated, the rooms are comfortable, and the staff are very friendly. The conference space worked well for a large professional meeting. The hotel is also in a good part of town.

Rooms are nice. No issues with my experience although their key entry for elevators is wonky.

While in downtown Phoenix, this hotel is in a pretty sketchy area-didn't feel comfortable going out for a walk. Rooms are nice, beds are comfortable and staff is friendly. Beware of the restaurant inside-it was really terrible. Fish was dry, service was very slow (they were not busy at all) and ambience was dull.

The hotel itself is great, but there are few attractions/activities to explore in the nearby area, especially if on foot. The rooms are somewhat small for a hotel of its type, but the amenities in the room are excellent, the rooms are extremely clean, comfortable, and most importantly, cool.

Clean rooms, located right next to convention center. Didn't use the pool and basically just slept there but it was about what I expected.

Great hotel. The staff was very friendly and helpful. Great food provided for the conference.

The location is walking distance to many very good restaurants and places of interest. The rooms were nice and clean and the bed was comfortable. The staff was extremely friendly and helpful, one of the best hotel staff I've ever interacted with.

Excellent rooms nice and clean. Nice fitness center. Excellent meeting room accommodations, but WiFi was weak.

The Phoenix Sheraton Grand is located close to the sports stadiums in downtown with plenty of food and entertainment close by. The rooms are above average Sheraton rooms and are generally in good repair. The room service is better than averaged and I specifically really enjoyed the short rib sloppy Joe's.

Beautiful hotel! It doesn't get any better.......this hotel is perfect! Great location and the hotel offers every ammenity you need. Fantastic stay!

Wow! Big, sprawling place. Excellent service, clean, modern. Pretty centrally located in walking distance to a ton of stuff.

very nice room, great location for where we were going. maybe I'm not as well traveled as I like to think I am but I had never stayed anywhere that I had to pay for parking before. i thought that was odd. and while the bed was extremely comfortable i didn't think the furniture was. super cool the table was adjustable for height!
would definitely consider the Sheraton if i were staying downtown for a game again.

They have a beautiful gym. But I was mostly at the Sheraton for a convention and the elevators took terribly long to use because of the large number of people trying to get on one. We had to give up most of the time and just take the stairs

Disappointing customer service and expensive parking for hotel guests. I literally have had better experiences at Motel 6 and La Quinta Inn and for a fraction of the price. The mattress must have been older as it had deep dips causing it to be uncomfortable. The most aggravating aspect for me was my brand new vehicle's door was scratched and the door dented while in the hotels parking garage. I contacted the hotel's security and provided my information and the parking space my vehicle was last parked. The security said they would review the cameras and contact me back. As of writing this, it has been four days and not a single phone call. Be forewarned, as I was not, the hotel charges $20/day for guest parking. The hotel said their parking was public parking as well so they charged everyone. The parking garage access gate only worked half of the time, requiring I call the hotel's front desk only to be transferred to the valet office so they could eventually open the gate. Guest services attitude was lackluster at best. When asked a question, they would inflect their voice just the slightest so as to convey they did not care about your question and did not want to answer it. I felt as though I paid for a nice hotel only to have poor customer service, my vehicle damaged, and an uncomfortable rest. Based on my experience, I cannot recommend this hotel. I'm sure others have had good experiences here, but I unfortunately did not.

To be fair, the room's decor was pleasant and sufficient. Room service did an excellent job preparing the room every day. The room I stayed in had a safe, refrigerator, armoire, desk, television, and complimentary WiFi.

Customer service was good, room was very nice and clean. Would definitely stay there again.

Always great food at the district! The lobby is a great area to relax

Good experience staying at the hotel. All amenities are good for the price you pay. However, dinning inn and breakfast needs considerable improvement. The in-room dinning continental breakfast is upwards of $25 but the portion and preparation is considerably lacking. The breakfast place in lobby is managed as a sit-down restaurant with consistent wait times of 15- 20mins, for breakfast. That may seem upscale but is highly inefficient in mornings especially given that the hotel is not luxury hotel close to a vacation spot but geared towards travelling professionals.

Nice location and decoration. The music was just a bit too loud next to the pool.

Nice rooms and lobby, the pool is a bit salty but theres some great views from the rooms

Excellent Check-in with Samantha. Beautiful rooms with an excellent view. Perfect downtown location. Easy access to everything.

Great workout facilities and lap pool, good breakfast resturaunt!

It's a really great hotel! I went there for comic con when I was like 10 or something like that now I'm 18

Good hotel....decor a bit dated....time for refresh/remodel. Staff friendly, rooms clean, sheets nice. Everything is earth tones from around 2000...furnishings starting to show thier age.

I am at this hotel for a conference. I don't know how the rooms look, but the hotel lobby is beautiful and the bathrooms are always clean and smell nice.

Very clean and well maintained. I enjoyed the staff and service.

Standard hotel room, well located in downtown Phoenix. Gym uninspiring but reasonable for minimal workout. Good restaurants nearby and staff pleasant.