Gordon McWilliams

Review of Sheraton Phoenix Downtown

Made a reservation over the phone, showed up. They...

Made a reservation over the phone, showed up. They didn't have our reservation. Called again once we got to the hotel. Got a room.

Got double charged for not showing up for our reservation. What a load of garbage. That's almost $400 for a one night stay. They told us it's "against policy" to give customers their money back. It should be against policy to wrongfully charge customers but apparently Marriott hotels doesn't really care about the customer much.