se meyer

Review of Sheraton Phoenix Downtown

Broken elevators (2 of the 4) that were not fixed ...

Broken elevators (2 of the 4) that were not fixed for three days led to waits of over 10 minutes. Concierge gave wrong info multiple times, leading to missed events and wasted time. Front desk staff didn t know the name of their manager. Food was stale and expensive. Location across from mall was good. Housekeeping was kind and helpful.