Last April and Dec stayed in this hotel raining an...

Last April and Dec stayed in this hotel raining and the front desk staff told me no umbrella. This week Jan, 2019 stay here raining again no umbrella. Ten years ago there were free newspapers under the door. Now no more. Ten years ago umbrella in each room now no more. This time they forgot toothbrush and shower cap replacement that you had to call and waited at 11pm. A pure sign of going downhill regardless if you are a Lifetime SPG member or not.