Sheraton Framingham (Starwood) Review

Hotel was clean and room was huge! Great service and so convenient to highways. But the beds were very uncomfortable and the phone didn't work.

Clean, friendly, easy to navigate to, upscale, comfortable. Soothing ambiance, great date night atmosphere. Well worth the price. Extremely satisfied with my stay. 10/10 will visit again!

Stay here once a year for the Joe Val bluegrass festival . Rooms are always great and if you purchase club lounge they have a great breakfast and good dinner appetizers .

Clean and tidy. Somewhat slow on banquet hall service.

This is not a comfortable hotel. Very convenient for a convention, though. And clean.

Amazing quality for the price. Very clean and friendly staff. Great location. Near malls, highway and restaurants.

It was good for what I needed it for...to sleep overnight.

Very nice hotel. The staff is friendly and the decor is gorgeous

I tried to reach the front desk of the hotel 3 times over the course of 30 minutes, no one answered. I finally called central reservation who told me they had no idea why they weren't answering & told me to keep trying. Do they really expect me to just keep trying. I asked the woman if she had a way to reach the front desk.... she said no. I usually don't accept the option to complete the automatic survey at the end of of call but this time I'm very happy I did. The funny thing is when the recording said please hold for the survey it connected me to a busy signal. This hotel has been in business for many years and I can't possibly understand how that is possible with the service I just experienced. No I will not keep trying to reach someone I will actually never call this hotel again.

Hotel is very dated. The rooms are very dated. The beds are horrible. The walls are paper thin. I would never stay here again. Where they find these 5 star reviews is beyond me. I generally give very good reviews. This was not worthy of anything short of 1 star. Also, folks must be very happy with paying a hidden $10 per night parking fee or they don't check their receipt at check out. I have never stayed in a hotel outside a major city with a parking lot as big as a football field that charged $10 a night. Total rip off!

Probably one of the worst service experiences I've had in a hotel my whole life. I was here for 3 nights and with no exception, every night I would try to call guest services, room service or operator to either order food or schedule a wake up call. I would try for over an hour with no one answering. I some to a manager the next day and his excuse was they were very busy and it was an exception. Next two nights were the exact same experience. Food was very bland at ultra high end prices. Old rooms. Crappy experience in every way possible. Stay somewhere else.

Nice but getting old and Management needs to work with Maintenance to fix problems before they occur, not after guests call them.

I regularly used this hotel for business and stayed in several of the mid-tier rooms. They're good. The space is fine, TV is fine, every room I was in had a mini fridge and coffee maker. Everything was totally fine with the room, I'd say the worst part regarding the room itself was that bathroom could have been more spacious. For the hotel in general the gym is super nice, there is an indoor and outdoor pool, employees were super friendly. For the pain points with the hotel in general: The elevators are super slow, the parking lot was very weird, some of the rooms were not noise insulated, and the food at the restaurant is stupidly expensive.

Had a pleasant but brief stay. My one criticism was the lack of complimentary wifi. It just seems kinda of weird to see in the day and age. It was clean the staff was polite and I would probably stay here again in a pinch.

One of the prettiest and well maintained hotels I've ever seen! The staff that I interacted with has been some of the most polite and friendly.

I thought by looking at the outside of the building I was going to be impressed. Wow, was I wrong. My room needed paint, caulking on the tub/shower, and the heat fixed. The shower had leftover long black hairs on the walls as well as on the bed too. The price was decent but very disappointed with the appearance inside the building.

Very clean and friendly staff. The cost of the breakfast buffet was high to us so we didn't have breakfast at the hotel.

Date of visit: Aug 5-6, 2014
Unsafe: Door remained ajar unless given a firm shove. Latch plate was missing a screw that kept it ajar.
Uncomfortable: Room A/C a joke. On all night, it only cooled the room from 77F to 75F.
Unattractive: Paint peeling in bathroom ceiling.
Unacceptable: $12 for outside, self-parking in rural MA. $10 for Wi-Fi. No comp breakfast, but hotel dining room too small for the number of rooms.

Small rooms and uncomfortable beds. We got a view of the ac machine

Hotel was courteous and had is checked in quickly after we arrived. The room was clean and VERY spacious. Restaurant staff was prompt and polite, and the food came out almost immediately after ordering.

Room was clean. Food was excellent. Staff was nice.

It's been over a month now and they still haven't refunded me my $125 for incidentals. I called and they indicted it takes awhile for the refund to go through.

Just about as long as it takes me to eventually forget about it I suppose.

Not many hotels look like a castle. Nice up scale hotel. But oh my good the hotel is a winding maze of confusion no doubt due to its 1970's construction.

Love the castle !!!
Great staff

Beautiful hotel, rooms are alright, a bit pricy though. Some rooms don't come with breakfast and some don't even have a fridge. Staff is mostly helpful however.

Conveniently located off of I-90, beautiful inside and out. Very unique.

Room was clean and nicely air-conditioned, pretty standard but for the price it was a great deal. My only complaint was the service for breakfast was somewhat slow.

Been going there off and on for many years. Their consistency is amazing. They keep up with renovations to keep it fresh. The food and drinks are always good. The staff is always willing to help and very friendly. Look forward to returning many more times.

I was just in and out to pick someone up. Looked nice from the outside

Older hotel but nice accommodations. Clean, neat and spacious room. Bathroom was clean but quite small. There are indoor and outdoor pools both of which are nice. Restaurant has good food but is a bit pricey. There is a good fitness area with relatively new eqipment as well as a weight room. A good value for the money.

Building looks wonderful and was well kept. Parking was difficult to find.

It is a rather old Sheraton property that looks like a castle. Despite being a platinum there appears to be no club floor or lounge and the halls are in need of renovation. That said the room was fine, though the doors are old and stick badly.

The beds aren't that comfortable. The interstate highway outside the window is loud. And the elevators take FOREVER. This hotel is just OK. Loud and not worth it

This place is pretty great. The rooms are nice, its comfortable, reasonably priced. I usually only stop by once a year for PopCult.

Conference facilities were very nice. Didn't stay at the hotel.

While attending Bluegrass Festival asked Sara at front desk about day use of pool, was told they didn't do that which was fine. Then inquired about nearby parks for 90 min break to get kids outside and was brushed off with there are several within a 5-10 min ride. I told her I was not familiar with the area and could she be more specific. She became clearly agitated and said, "you'll see them as you drive, they are off the road" --not even naming which road although I assume she means same road as hotel. Not helpful at all and when I pointed that out, she didn't apologize, but just said "that's fine". No, not really, not fine at all.

Went for drinks after a wedding. They were overpriced and the bar closed pretty early, kicking out a full room of people. Was otherwise okay. Clean and classy looking.

Room was big but the washroom was tiny and the shower was leaky.

The hotel is a castle. Inside is very nice and elegant. Went there for a ballroom dance event so I had no interactions with hotel staff.

Recently stayed here while traveling for work - my room was... okay (the alarm in my room hadn't been reset and the method to reset it wasn't obvious - it woke me up at 4:00am both mornings I was here). But as 1 of 4 travelers - another of my coworkers was checked into a room that hadn't yet been cleaned (dirty towels, unmade bed, etc.), and another was awoken at around 3am when the mirror in his bathroom fell off the wall and shattered all over the place. So 3 out of 4 of us had ... not great experiences - not much to recommend as you might imagine.

Rooms are clean But the bathrooms outside of the Ballroom are dirty smelly and in need of updates overall a decent visit!!

The place is lovely . Ice machine was empty. Called the desk who said they would have room service bring it to us. It never came. Single serve coffee packets in room but if you want a second cup you are out of luck. No other complimentary coffee in hotel. Restaurant doesn't open til 630 am then you can get coffee there. The bar lounge... Is comfy but very expensive. Mixed drinks were over 10 $ most beers around 7. Room did not have decent chairs... Beds were comfortable enough.

The hotel is great, they have a large pool along with a full gym. The rooms are standard but high quality.

Hotel was ok. Room in the front had noise like I was sitting in the highway. Great fitness center. I ordered a breakfast sandwich which was delicious

This is a really good hotel with a friendly staff. It is a good value for the money and the beds are good

The food at the restaurant is just ok for the high price. The sheets are really itchy and the rooms are super dry. My work puts us up here during snow storms, but I try to avoid it at all costs just because of how itchy the rooms and linens are. It's almost like they starch the sheets, which is not cozy!

Rooms were great and customer service was amazing! Thank you and would definitely stay here again!

Like this motel very clean, friendly staff, good food. All around with the trip

It was clean and for the Market Training i attended They met our needs

I think just the rooms needed a little cleaning the rest was amazing.

Great event tonight at the hotel ballroom lots of people and many excellent vendors. The taste ofmetrowest was a big success

Beautiful hotel, excellent and responsive staff, an amazing place to have a convention!

Excellent service, great food, and an abundance of amenities! A very nice exercise facility as well as indoor and outdoor pool. The staff was very helpful and friendly, overall we had a great experience!

Supermegafest went back to Framing ham and couldn't be happier. Staff was warm and accommodating, and felt like a family reunion. Keep it there for many years!

Large, outdated room with a VERY small bathroom. No Microwave, so one was requested and delivered in a timely manner, however it was old and not in good repair. To top it off, I was charged for parking. Apparently, it's cheaper to park down the street at take their "Shuttle Bus", or at least that's what the front desk clerk said. There are better options in this area for hotels, so I will choose one of those next time I'm in the area.

Very inadequate Porter service. Had to retrieve our own bags over 21/2 hrs after arrival. Room great

Absolutely terrible wifi strength for the 2nd night in a row. Don't stay at this hotel if wifi connectivity matters to you. It's awful here, be prepared to use your mobile phone if you must get online while staying at this hotel.

Missy handled our group booking and she was amazing. Awesome service and comfortable beds. Love ld my stay here

I can't wait to provice casino services at this venue. I live right down the road.

Hotel was decent but there were several issues with the room that made the stay less than stellar. Our AC unit rattled very loudly and made sleeping quite difficult as it was so loud it would interrupt our sleep. Additionally, the rooms are not very well sound isolated. On multiple different occasions, we heard babies screaming and crying from adjacent rooms which again impacted sleep.

Personally I slept on a cot so my experience may have been lesser than that of someone who would have slept on a bed butt off of the card may have been uncomfortable the building itself and all of the staff were exceptionally well taken care of and everything you could possibly want was at your fingertips

Had an issue, which was resolved by the management. Thanks.

Room amenities were typical for Sheraton. Bed and pillows were nice. Service was friendly. Downsides were slow and insufficient # of elevators and particularly loud and bright noise from the highway and associated spot lights lighting up the highway side of the hotel. Black out shades were sufficient to handle lights, but windows were older and didn't do a great job with the highway noise.

I was working nights during my stay in Boston so of course during the day they were reshingling the roof constantly hammering. While at night, they had an event almost every night with loud music. It's like living next to a frat house. If you're looking for a quiet place look elsewhere.

Great price. Rooms are nice. It is a little difficult to get in/out of hotel because it's on a divided highway.

Beds were fine. WiFi was fast, but power outlets were hard to use. Bathroom door could not close.

Went for a convention...no signs indicating where to go in the hotel for the convention.

already when i got to the hotel people were blasting loud music and making unnecessary noises was not a fan of it and wish it could ve been taken care of sooner than it was

Poor service, room leaked, overpriced for quality and services.