Shaw Auto Parts Reviews

Good communication, parts as described, willing to pull parts while on the spot, helped load in tight quarters, would do business again.

Best experience from a wrecking yard for purchase of a used transmission. Deann helped me, and was professional, clear cut, honest and was the most efficient person I have ever dealt with in 33 years in the auto industry. These guys have their stuff together!

Good service, very efficient, and competitively priced.

Great company to do business with! Very Knowledgeable, excellent service and a 6 month standard warranty. Highly recommend this company.

Ordered a part. They said that they had it on the shelf. I paid for the part. Went to pick it up. Called for curbside pickup. Waited for 45 mins. Called them back after 45 mins and they said they lost my part and wanted to charge me an additional shipping fee to Have another one shipped in. What a waste of time. Pathetic.

Not to helpful. Especially if your not sure what your exactly after. Better if men go and pick up the part and not send there wife or girlfriend.

Called to order a part on Monday said they would have ready Wednesday I call and they tell me they haven t pulled the part and didn t know when they would they should have said that day one horrible service

Stopped in driving from Boise to Salt Lake. They had the part listed I needed for my Jeep. When I went in to get the part was told that the part I needed had not been pulled and that customers can not go in the yard to pull the part themselves. It would not be able to be pulled until the next day. I told them I was only driving through town and wouldn t be in town tomorrow. The response I got was sorry. I also asked if there was a fee I could pay to have the part expedited for pulling same day. I was told that the owner doesn t want that being done.

Save your time. The people in there are dishonest. The customer care sucks

This is my farther buisness. Of course i would rate it 5 stars

The right part in great shape and came with a warranty great nice and friendly

Friendly customer service and quick drive up delivery!

Great customer service great parts very nice and organized facility Two thumbs up!!

My experience with this people was bad I call couple times and the first time Jennifer was nice but the second time she was rude she was hurry for hang up the phone and pissed because I ask at what time I can pick up the part I was looking for because am from jackson wyoming but she don't let me explain so that was my last call to this place

Absolutely awesome shop! We came here for a new spare tire, and they hooked us up really nice and fast. The last mechanic to work on our car switched an important piece to the tire mechanism without telling us, and these guys helped us fix the issue at no charge. Every staff member was super friendly and informative. 10/10 would go again

Horrible experience,Jennifer is very rude ,dishonest,high prices,no more business with these ppl

Margie is great sales person, she is honest, reliable, and on top of it. Thank you for the awesome deals.

Jeniffer helped me find a window switch for my Honda. She was very patient and worked hard to help me find a working window switch. Thanks so much!

Looked up the part online. I used the live chat and got no response. Waited a couple of days. Still no response. I ordered it online it said local pick up only. Drove 126 miles the next day to get it and was told they couldn t find any record of it. I showed them the transaction receipt and finally was told it was processed but I had to come back in 3 days. I used to buy regularly from these guys. NEVER AGAIN! Wasted my time and double trips that added up to 500 miles. What a joke!

Great place. Great people. I needed a new frame and Margie went above and beyond helping me find the frame within a day. I couldn't be more happy about my experience. I will definitely be reaching out for more parts.

I have personally done business with Jeniffer for years, have submitted hundreds of orders through her. she is a top of the line parts professional and i have very minimal problems, my parts always exceed expectation and arrive in a timely manner. I look forward to doing more business with Jeniffer and Shaw Auto Parts

Very middle of the road. Prices are crazy high compared to other salvage yards. You can't pull your own parts and they have a $50 minimum order. So if you were hoping to go get a good deal on something small this is not the place to go.

However, if you can't find a part sometimes they have it. Even if they charge way too much. At least you'll get it. And sometimes there is a huge wait. This is always the last place in town I'll try.

WOW...sorry we didn't know you really wanted it......then oh our guy didn't get around to pulling your part today....no there's nothing we can do...not even a sorry we promised you the part today, and it may be tomorrow if he gets around to it... just a do you want us to cancel your order....heaven forbid you'd hire some more help if your a day and a half behind...or maybe work late or through a lunch....I just don't get it....not how I do business....I guess they're just too busy to care about the customer....

I'm torn. Trying to sell them my totalled car was kind of difficult and a bit frustrating, but they offered me the best deal on my car and they are the ones I eventually sold it to.
Definitely the top place I would recommend for selling a totalled vehicle in Pocatello, especially if you're like me and had under 100,000 miles on your car. They know what the engine and transmission and other parts are worth. Yeah, I could've sold my parts for WAY more than they offered me if I had had the time and setup to pull the parts. But I didn't, so this was definitely a good deal for me. They offered me literally over 10 times more money than some other companies I talked to.
The frustrating part is that you have to email them in order to offer to sell something. But this is because their buyer lives in Utah, so it makes perfect sense. He is pretty quick about getting back to you, and he set up the tow and everything for me. All I had to do afterward was go into the main building to sign the new ownership and pick up my check. But going into their main building is frustrating. In the front room, all the employees take calls, so they sit on the phone and don't make it a priority to help you out. My first time there I was asking if I could speak to someone about selling my car when they confirmed that I did have to email. The lady who spoke to me said something like, "But the car has to be in your name in order for you to sell it to us. You do know that, right?" as if I looked too young to own a car or something (I'm 25).
The next time I came by to sign over my car and get my check, I had to stand around for a good 10 or 15 min. A few employees finished calls and didn't ask me if I needed help, but instead kept taking new calls. Finally the same lady told me I was in the wrong room for what I was trying to do. You have to go back behind their desks and down a few hallways to get to the right place to sell your car. The lady I spoke with in the back when I signed over my car was AWESOME. I just wish the people up front where you enter the business were a little more friendly and helpful. A little more emphasis on customer service here could go a long way (and this is coming from someone who works as a customer service agent for a call center).

Margie has gone above and beyond what I had expected. I would recommend Shaw Auto to anyone I know. Thank you for your patience and help getting me a new lid gate for my wife's Sequoia.

Paul was extremely helpful, honest, and thorough. Great experience.

Would be the go to spot for used parts if they had an accurate inventory on hand.

Very kind friendly employees.. Fast service.. Knowledgeable of their inventory.. Great prices..

I'm very happy with the used tires I bought today. Unfortunately they didn't have my exact size so I went up to 65 but the price I paid for 4 tires in this good of shape made up for that. Thanks Shaw's!

Tried calling, spoke with Paul, he referred me to a bad website, said I could see pictures, website sucks. Customer service sucks. Amazing how people run a business.

Went looking for wheels the sign said open but the door was locked and no one was there.

Had the exact part in the exact color i needed $ awesome

Thank you Shaw Auto Parts. You didn't have what I needed on hand, but Macie found it for me. We are up and running again!