I'm torn. Trying to sell them my totalled car was ...

I'm torn. Trying to sell them my totalled car was kind of difficult and a bit frustrating, but they offered me the best deal on my car and they are the ones I eventually sold it to.
Definitely the top place I would recommend for selling a totalled vehicle in Pocatello, especially if you're like me and had under 100,000 miles on your car. They know what the engine and transmission and other parts are worth. Yeah, I could've sold my parts for WAY more than they offered me if I had had the time and setup to pull the parts. But I didn't, so this was definitely a good deal for me. They offered me literally over 10 times more money than some other companies I talked to.
The frustrating part is that you have to email them in order to offer to sell something. But this is because their buyer lives in Utah, so it makes perfect sense. He is pretty quick about getting back to you, and he set up the tow and everything for me. All I had to do afterward was go into the main building to sign the new ownership and pick up my check. But going into their main building is frustrating. In the front room, all the employees take calls, so they sit on the phone and don't make it a priority to help you out. My first time there I was asking if I could speak to someone about selling my car when they confirmed that I did have to email. The lady who spoke to me said something like, "But the car has to be in your name in order for you to sell it to us. You do know that, right?" as if I looked too young to own a car or something (I'm 25).
The next time I came by to sign over my car and get my check, I had to stand around for a good 10 or 15 min. A few employees finished calls and didn't ask me if I needed help, but instead kept taking new calls. Finally the same lady told me I was in the wrong room for what I was trying to do. You have to go back behind their desks and down a few hallways to get to the right place to sell your car. The lady I spoke with in the back when I signed over my car was AWESOME. I just wish the people up front where you enter the business were a little more friendly and helpful. A little more emphasis on customer service here could go a long way (and this is coming from someone who works as a customer service agent for a call center).