4 years ago
The skiing was great this past weekend at your res...
The skiing was great this past weekend at your resort. I have been to Seven Springs several times in the past with my family and we always have a great time. I was there on 3/23 and 3/24. Unfortunately, I had a bad experience that really disappointed me in how the guests were treated. After the special event you held there with skiers trying to skim across the two pools of water, your staff decided to empty the two giant pools and let the water run down the steps and through the eating area where a bunch of your guests, including my family and me, were trying to order food, eat, and sit and relax. The water gushed down the steps, through the eating area where many people started to complain about their shoes, pants, and boots getting soaked while they were in line trying to purchase food. Then as children tried to run through the tidal wave of water, guests who were eating were getting splashed by dirty water. You are very lucky no one got hurt walking down the steps or in the eating area as I am sure you would have a law suit on your hands. I saw one woman's suede boots get completely soaked and she was fuming. This was not just a little bit of water; this was a fast-moving, flowing river of water that was several inches deep. I am shocked that you would think so little of your guests as to choose to empty the pools while they were there spending money at your resort. I took it as a total disregard for the comfort and welfare of your guests. VERY DISAPPOINTING!