John Fox

Review of Seven Springs Mountain Resort

I ve been a regular visitor to Seven Springs for t...

I ve been a regular visitor to Seven Springs for the past 10 years. I've continued supporting this resort by having the kids go thru the "Tiny Tot's" program and by taking my wife for mostly annual overnight visits to celebrate our Anniversary. No more.

Last weekend, I made reservation in the hotel realizing that the conditions on the slopes would not be ideal. My wife/daughter decided to go tubing. My son wanted to ski. I wasn't sure about the conditions on this slopes so I went out of my way to ask three different representatives working at the resort (including the customer service representative who had a copy of the day s mountain conditions at the hotel and the ski rental representative we purchased our lift tickets from) and all told me conditions were just fine.

After paying $69.00 for lift tickets for myself and my son ($138 total) and another $40 rental fee for my son's ski rentals we hit the slopes at 2:30pm last Saturday afternoon. After less than 2 hours on North Face side of the mountain they shut down the far chair lifts. No problem I thought - we'd just hit the front side. But then we found out they shut all but the far left lift on the front side of the mountain leaving us to just a few runs to hit the remainder of the afternoon/evening.

I complained about this following my visit and the Ski Rental Manager (Ron) agreed about the "less than ideal situation" indicating he'd transfer my call. Well my call was transferred alright - they disconnected me. So I send a couple emails to Customer Service and the Social Media Manager contacts me advising the conditions were good in the morning but by 1pm the heat quickly deteriorated the conditions to slush. This is true and all I asked was compensation for spending all the $ (not only this past weekend but over the past decade) on the $138 lift tickets and his only response was free lift tickets for another weekend "this Winter". I informed him the Winter is over and is there any way I could be provided a discount or tickets for next season (when they'd be able to get even more money out of my wallet for another family visit) and he never replied.

DON'T WASTE YOUR MONEY PEOPLE! The conditions on the slopes are not worth the hard earned money.

I m all for supporting local businesses (I reside near Pittsburgh and am a small business owner) but what they are charging the public for lift tickets is simply not worth it. My suggestion is to hit another resort that still does value their customers as that is what I plan on doing with my family moving forward. Shame on Seven Springs going for the quick buck. You got it out of me this time but not again after the less than satisfactory response from management.

I told the Manager I'd be sharing my response (and less than satisfactory experience for being overcharged) and will continue to do so in my circle of friends, business owners and online so this will not be any surprise to him or the rest of the folks at Seven Springs.

Martin A.