Sears, Roebuck and Co. Reviews

Love shopping here! Concern that certain departments looks as if the store is "going out of business. Miss multiple cashier stations.

Went to exchange bad tool, manager stated tool had rust on it and refused to exchange. I informed him tools was defective working whenever. Was told it was rusted that's why it didn't work. Showed him it was not rusted and it work but only when it wanted to. Finally exchanged tool but just walked away without any customer service skills after being corrected in a nice manner. Sad, that craftsman has lifetime replacement on tools then deal with nonsense in store.

Well, I have been a loyal customer of Sears since 1975. I purchased tires from the Merrillville Sears Auto store, along with flat repair and road hazard agreement for an additional cost. Recently a tire kept going down, so I called for an appointment to take it in. Merrillville gave me an appointment, I showed up to a completely empty auto center. I called and got an appointment today at Chicago Ridge Mall Auto Center for 12:00 pm. I arrived and was checked in at 11:50, explained the problem with the tire and also requested a tire rotation if possible. I was told it was put on the service call. At 1:30 I observed other customers coming and going, while my vehicle had not been brought into the shop to have the tire serviced. After that I was told I was not put on the list, but I would be next. How could I not be on the list with an appointment and checked in???? To top it all off, the person who serviced my tire seemed to have an attitude when I asked if the tire will be safe if repaired since winter is coming and temperature affects the tires. He told me to talk to the initial service representative about my question and concern. After I was assured the tire would be repaired sufficiently, and the piece of metal removed, it would be safe. By the time the tire was repaired and replaced, it was almost 3 o'clock. "Oh, by the way," I was told, "We didn't do the tire rotation." Really? Well I knew that, since only one tire was touched and removed, which was the one I was having problems with. I am very disappointed with the quality of service, or should I say, lack thereof I received today. When you purchase tires, you are supposed to keep them inflated correctly and rotate them on schedule as well to keep the warranty in effect. It is hard to do the right thing when you take your car to the place where you purchase the tires, and they won't provide the service you ask them to provide. Things were a lot different in 1975. No wonder stores are closing left and right!

This is one of my favorite stores always has the tools that I am looking for.

Found everything we were looking for. Great selection and prices.

I Love the appliances!! Especially the Kenmore Brand's!

Hope it doesn't close, great deals and super customer service

I found Sears web site easy to navigate I found what I was looking for thanks loyal customer

I specifically asked the check out girl with the head wrap to hold my items until closing. Guess what when I arrive in line before closing my items have been put back and not just that, they were put back in the wrong section. Horrible customer service!

Went looking for a winter coat for my son, they didn't have much to choose from

I have been going to Sears for over 40 years and never had any problems with there customers service & the employees are very nice .

It's nice to see there's still one Sears still fighting to stay around.

Came in 2xs to look at options and on my 3rd return to finally purchase no one could help me. I asked for assistance and no one came after 15 min. As a salesperson myself, they lost an easy sale and commission.

Worst customer service in the Auto Repairs I've ever encountered! When a customer says they are having a problem with a tire, and all they do is connect it to a device and NOT bother to take it off to get a better visual inside, that's bad service. I've had the ongoing problem and they refuse to give me a new one. They didn't even drive it far enough to feel the problem I'm having themselves, smh!! Bad service - period!!! I will be calling the corporate office today!

A Day Walking Through The Mall Had Not Been In A Long Time

Love it! Just as I remember it. Sears has been a part of my life here in chicago. So once again I say loving it.

The plus size woman's section is horrible! If your under 60 years old and plus size there is nothing there for you that's up to date and fashionable. And the one shirt that I did find was way over priced. I can see why they are going out of business

Customer Service was mean to me. He talked to me very ugly because I asked him to check my history so he could see I never received the wheel alignment that I paid for. He didn't give me his name but he was a tall black man with with short braids.

Poor service small selection of appliances forget about warranty i waited for three months without a refrigerator i have two more weeks i hope for the best

The store was nice and clean, but I think it's to little too late.

Great customer service at this place . Erick took the time to explain which battery is the recommended for my SUV and help me with the installation, very friendly person. I definitely recommend this place just because of him.

Screwed up my credit card information and it has been a 3 month long battle just to try to get only my name on the account! Points went to someone else when my card was first issued my name was spelled wrong. Just been a nightmare.

If I could give this zero stars I would. Two weeks ago I bought my son two pairs of jeans a this location. After a day he realized that they were too short. On his next visit to me we attempted to return them for an exchange. we had the receipt and the tags. We were told that because he removed the tags that we could not exchange them. I had to purchase another two pairs. I know the struggles of Sears but as of now I look forward to its demise. I will never shop there again

It's almost dead, soft lines (clothes) is terrible, go to the Outlet Store for appliances.

I have ben trying to find out if my toolbox has ben shipped to the store for 1 week now no department awnsers the phone i have to call clothing to get in contact with merchandise pick up pathetic customer service

I ordered a microwave online 2 days later i received a email saying my order was cancelled waited 2 weeks for a refund nothing it took 3 more weeks n 4 calls never again

The bathrooms were horrible there was no soap and there was diarrhea in one stall and was on the floor on the two next to it. It was absolutely horrible and when I tried to complain she continued to interrupt me and my mother saying "one person at the counter" even ththough we said we understand but there was a problem

There are very good prices on the tool, and excellent customer service

They have one area where you can checkout now and the line is ridiculous. They need to go back to how it was before because some people will just leave once they realize they have to spend an hour in line just to check out.

This Sears is great people are nice too work with and getting all your points.

Fast service in the pick up area had us on our way in 5 minutes.

Associates were knowledgeable and polite as well as cashiers. Great selection of whatever u r looking for. Sears Shop ur way rewards points/money a big plus.

GOOD SELECTION OF ITEMS.... COATS ONLINE ARE BETTER THAN ACTUAL MERCHANDISE IN THE STORE

It was clean, organized, with order, and nice clothes .

A bit of a long wait...but I am so grateful for their service. Thank You Sears...

Too fine a store to be ignored. Offers a wealth of quality merchandise.

Sears unfortunately continues to decline when SHOPPING for something in particular.

Poor service, no one upstairs to help us at all. The products were all mixed up in linens and we can't tell what's on sale even though they have sale signs up over the products. Really long line at checkout and only one cashier.

I had an awesome experience with one of your associates, Nathaniel, in the lawn department. I was informed in detail about your lawn mowers. I will be back to purchase a lawn mower in the near future.

It's one of the few Sears brick stores around. I like Kenmore & brought a fridge at a good price.

The girl at the jewelry counter was rude and was not paying attention. She even saw two other people before me.

Good place but starting to show signs of impending downfall or Sears. Aisles are empty and stock seems to be low on lots of products