Will Ross

Review of Sears, Roebuck and Co.

Went to exchange bad tool, manager stated tool had...

Went to exchange bad tool, manager stated tool had rust on it and refused to exchange. I informed him tools was defective working whenever. Was told it was rusted that's why it didn't work. Showed him it was not rusted and it work but only when it wanted to. Finally exchanged tool but just walked away without any customer service skills after being corrected in a nice manner. Sad, that craftsman has lifetime replacement on tools then deal with nonsense in store.