If you are looking for a skilled salesman, I'd strongly suggest Mike Bakeman. He is super responsive and willing to work with his customers. He goes above and beyond to ensure that you have the best experience.
I could not have been more happy with my purchasing experience with Sears Imported Autos. Everyone from the sales staff to the maintenance department was excellent. It was a seamless experience and I would highly recommend them over any other Mercedes dealership.
Sarah Brittany is amazing! I would trust her to help me make any purchase.
The customer experience I received while purchasing this amazing car was remarkable. Sarah Britney was an absolute pleasure to work with; she was extremely knowledgeable about the vehicle and presented herself as an absolute professional during the entire process. Thank you Sears Imported Autos and Sarah for helping me obtain my dream car.
Go see Boris P. If you are looking for an honest, knowledgable and none pushy sales executive, Boris is they guy. We have bought cars from him for 5 years+ and the experience has always been great. We have also send referrals to him as we know that he will take good care of our friends. Could not be happier.
I greatly enjoyed working with Sue on my recent car purchase. I have purchased cars in the past but never from a person and dealer that pays so much attention to the details starting from the showing the car and ending with providing data and answers to all questions without pressure of a sale. Thank you Sue for your super professional approach and at the same time client oriented mentality. It is also worth to be mentioned that the purchasing process went smoothly due to amazing support received from the accounting team at Sears Autos, which effectively handled the out of state sale by timely communicating and providing all required paperwork.
Worst car buying experience ever. We did not purchase the car because of the sales guy Daniel Rosario. He was awful and was trying to bargain the 2015 C300. We came to a deal for the car in the morning and he got back to me in the evening with a different price. Stay away from these guys if you are buying a Benz.
I purchased a 2013 MB C300 recently from Matt Plombon at Sears Imports. It was a great experience and everyone was very helpful and friendly during the whole process. Both the sales, finance, and delivery teams provided exceptional service. I would highly recommend them and will be a returning customer the next time the wife and I are looking for a new vehicle. Thanks.
Service Staff, especially Ron and Bill are exceptional. On time, clear explanations, super service. Wouldn't take my MB anywhere else.
Easy, breezy. Found a car. Test drove it. Gave them an offer. Accepted it without hesitation. They have accommodated every little request, big and small. WHY oh WHY would you not work directly with a certified dealership, specifically SEARS? Soroush, my go-to sale rep and Kent have made me feel like an absolute Princess. Thank you!
Had an outstanding experience looking for a car. I ultimately did not buy a car from them but working with Sarah was a pleasure. She s very knowledgeable salesperson, kind and patient with me. I really wish I could ve bought a vehicle from her so I will definitely go see her next time when I m looking for a car.
Thank You Mike Roeder, Sue Brink, Kelly Rogers & Matt Goldman. I Love My New Benz!
German engineering is so nice to look at, too bad most of the cars cost more than my first house.
An excellent service experience to say the least! Pulled into service 2 minutes before close and was expecting to be told I'd have to come back tomorrow to be helped, but Andy greeted me promptly and was VERY helpful. He provided me with the help and info I needed and was professional throughout the process. His genuine demeanor and persistence to help was truly refreshing in an industry which has become diluted with superficial sales and service experiences. I'm highly confident when saying I don't think there will any be questions as to where I'll go next time I need service for my Benz. Thanks again.
WE had a very nice experience now for the second time, working with Sears. We have always found their team to be extremely accommodating. They are very thorough in explaining how the car functions work. One of the team, went as far as to come to our home and pair our garage doors to our car. We were more than pleased with the excellent service that Sears has provided. They also checked in with us during the week after to make sure everything was going well. We are enjoying the car, and we love working with Sears! Thank you
This was our second CPO Mercedes purchase from Sears. Brian did a great job of finding the perfect vehicle for us with all the options we wanted. He was very knowledgeable and helped us to understand the current options and changes since our previous purchase. He was easy to work with and very professional.
I was just called a liar by the service representative. He was upset that I stated that I received conflicting advice regarding tires from two different service representatives. I received an online survey request, which I filled out stating my opinion. I received a second email from the manager asking if I had received a followup. I stated that I had not. This morning I received a phone call where the first representative asked me why I lied on the question by the manager, that I had in fact received an email. He continued to be rude and hostile so I hung up. He called back and continued to be hostile and again called me a liar. I told him that I had double-checked my email and that there was no follow-up email. He again stated that I was lying. He also stated that I lied about the time that I came in to pick up the car. I came just before 5pm. He said that I came in 30 minuted early and that was why my car was not washed. (The only car that had not been washed.)
I will never go to that shop again. The only time I will ever go there is to turn in my lease.
We had been looking for a very specific GLS and were having difficulty locating what we wanted. In one phone call, Eric Bugenhagen was able to find what we needed, schedule a test drive and ultimately make the sale! It was one of the easiest auto purchase we have ever had. Everyone at the Dealership was friendly and very inviting. They even put on the bow and made a sign for my wife when we went to pick it up!
Exceptional customer service. Service advisors are great at keeping you "advised".
Very professional and treated me as an important client. No pressure and interested in making sure I was comfortable with my decisions.
Really really Bad customer services I buy the car because I liked a lot. They treated me as if I had requested them a gift.
Very bad service I bought the car because I liked it a lot but they treated me as if I had asked them for a gift.
Great service and sales team, this dealership knows what makes a difference when buying a luxury vehicle, will buy again
Purchased my first Mercedes here with Patrick who was really wonderful to work with, he helped us get exactly what we wanted. Finance department made the process much more simple and quick compared to any other places I've worked with. The product concierge did a great job reviewing the vehicle with me. Highly recommend Sears and Patrick.
My experience at Sears Imported Autos was great. Jared Kenny provided great assistance for me and ultimately helped me choose a new car. Very friendly staff and they continue to reach out to assure everything's going well.
I have purchased my last two vehicles from Soroush and I will only buy from him in the future! He was patient, answered all of my questions, and never pressured me to buy. I highly recommend Soroush as a salesman, which is why my family has also gone to him for their vehicles!
searsimports.com
