SBE Ltd Reviews

I got my phone booked in for repair through my insurance company domestic and General, it was then I started to go through reviews and I found myself feeling anxious about letting them mend my phone with the amount of bad reviews I've seen, whether this is because no one posts positive reviews I don't know but I thought I would share mine. As I live local I dropped it into them and 24 hours later I had a parcel turn up at my house! My phone was repaired and good as new with no complaints!

I sent my Oneplus 7T Pro to be repaired here through the Oneplus website and had a mixed experience.

The 24HR tracked shipping label arrived in my inbox pretty much immediately! So I send it off at 13:00 on a Tuesday and by 8:01 the next morning it was with SBE. So far so good... However after no updates for several days I decided to ring them. On Friday I was told it had only been received that morning and would be sent to the relevant department soon.





Overall I would give the job and the cost a 5*, however due to the truly dreadful customer experience it brings the score down considerably! The only exception to the poor service was the fact that all 3 of the people I spoke to on the phone were lovely and a real credit to the company!

I sent my phone here to be repaired as a OnePlus manufacturer repair. After it shipped out, I read all these reviews and nearly had a breakdown. But SBE were great - really helpful reply to my questions via email, absolutely perfect repair in line with the pricing guide OnePlus provided. It was posted back to me on time, and while the return packaging could've been a little more padded, not a scratch on it.
So if you've just sent your phone out and now you're panicking reading these horrible reviews, remember that people are much more likely to share bad experiences than good ones!

Perfect service sent my m365 pro away 2weeks ago and they repaird it with no cost. New battery New pin and rear bracket and new back light. Had no issues with them they also sent me a tracking app to use and was a perfect repair. Would definitely recommend. Many thanks SBE LTD

They repaired the phone perfectly, but the delivery took weeks because they never sent any details about order tracking or anything to indicate the phone had been dispatched. This meant I was in work when it was delivered, and DHL (who left no delivery slip) would only redeliver if SBE asked for it. It took them ages to do this and I had to keep calling them to get the problem elevated to the right person. The employees were very nice though.

Phone is fine, communication of progress is poor.

If I could leave no stars i would, my phone was sent to them via my insurance company domestic and general for a repair, without ever asking me at all and without my permission they erased all my data from my phone which is against the computer misuse act, just for a simple screen and rear glass repair! I've lost photos i will never get back of lost loved ones and my 3 children 2 of whom have passed away. DO NOT USE!!! AVOID THIS COMPANY AT ALL COSTS!!!

TL-DR: Good experience overall, improved communication could make it great.

Like other reviewers I had no option but to use this company despite reading some terrifying reviews - my OnePlus Nord which isn't even a year old had what started as one dead pixel & slowly within the next 18hrs they had all died and I couldn't see a thing! After I realised the problem was getting worse (first few hours) I submitted an 'RMA' on the OnePlus website with a couple of photos of the partially black screen (on a Saturday evening). Received an email immediately with limited info on it, just details of SBE's address, my IMEI number for the RMA and a link to create a Royal Mail label.
Next morning (Sunday) I wiped the phone (it recommended this on the OnePlus site I think) after frantically backing up the most important things I needed as the screen was barely visible by then. I was then shocked to find the Royal Mail label wouldn't generate despite various attempts amending info to try to get it to work. I had no idea what to do. It was a Sunday so understandably noone answered the phone at SBE. I submitted a contact form on the SBE Ltd website explaining the situation as well as one on the Royal Mail site & hoped for the best.
Next morning (Monday) the label was working thankfully, so I popped it to the post office. I received a reply to my message to SBE on the Tues morning (which was pretty prompt having read reviews about slow response times, but I wondered if that was due to the issue being pretty simple (the response was from Alyson who had tested the Royal Mail label form & it worked, so she recommended I try it again). I responded explaining I'd managed to get it done & that the phone should be with them now. I asked for an indication of the process that would follow - since the OnePlus site simply said my phone would be checked & I would be told of any charges (if not covered by warranty) before any repairs were made - Alyson replied that afternoon with a friendly email:
'Once the device has been assessed and if there are any issues we will be in touch. If the repair is chargeable, none of the repairs will go ahead until we have received payment. If the device is repaired under the warranty, the only notification you should receive is to let you know that it is on its way back to you. Our repair process is 7-10 working days, although this is subject to parts availability. I hope this helps.'
I was a bit disappointed the repair could potentially take a while & I wouldn't get an update if it was being fixed under warranty until it was being returned to me. This left me wondering how long I'd have to wait to hear from them, but also hoping I didn't hear from them as that would mean they'd expect me to pay! Bit of a funny one. Anyway, I tried to use the online tracking system on their website - tried different info (IMEI, postcode etc as per the form) nothing worked; it couldn't find my repair. I wondered if it had even been entered into the system yet, days after having arrived Monday evening according to my Royal Mail tracking number.
I needn't have worried; phone arrived fixed & in original case (different packaging to when I sent it off) unannounced on Friday afternoon, meaning the overall repair was very quick indeed. I wasn't home to accept it, but luckily a relative was! Apparently it was delivered by the same person who dropped off an Amazon parcel at the same time?! I know from experience that they usually pop our general Amazon parcels in the porch which is not secure, so I'm lucky someone was home to accept my mobile phone.
This (plus lack of repair tracking information) is where SBE could improve - I didn't receive the notification that my device was being sent back to me, as promised in the email. People need to be informed of the fact their expensive device is going to be delivered so they can arrange to be home. Plus notifying of repairs going ahead (even under warranty) would be helpful, so people aren't left waiting/worrying, especially if parts being ordered could cause delays as I was told.
I'm happy overall :)

I'd like to give 0 stars if I could. My google pixel phone was looked after immaculately. It has a charging connection issue but still under warranty. They looked at it and said it had been dropped in liquid. It hadn't! There was no discussion. just returned. Rude service and completely unhelpful!

Sony xperia 1 have had the phone for less than 9 months and the internal ear speaker failed it was under warranty. The phone was sent and returned within 8days. Super fast super good.
I have purchased many sony products within the last 12 months and can say that I'm glad the customer service serves itself well. Keep up the hard work. It helps us keep faith in the superb service provided. 5*