I sent my Oneplus 7T Pro to be repaired here throu...

I sent my Oneplus 7T Pro to be repaired here through the Oneplus website and had a mixed experience.

The 24HR tracked shipping label arrived in my inbox pretty much immediately! So I send it off at 13:00 on a Tuesday and by 8:01 the next morning it was with SBE. So far so good... However after no updates for several days I decided to ring them. On Friday I was told it had only been received that morning and would be sent to the relevant department soon.





Overall I would give the job and the cost a 5*, however due to the truly dreadful customer experience it brings the score down considerably! The only exception to the poor service was the fact that all 3 of the people I spoke to on the phone were lovely and a real credit to the company!