They repaired the phone perfectly, but the deliver...

They repaired the phone perfectly, but the delivery took weeks because they never sent any details about order tracking or anything to indicate the phone had been dispatched. This meant I was in work when it was delivered, and DHL (who left no delivery slip) would only redeliver if SBE asked for it. It took them ages to do this and I had to keep calling them to get the problem elevated to the right person. The employees were very nice though.

Phone is fine, communication of progress is poor.