Last time I stayed here, this was absolutely five ...
Last time I stayed here, this was absolutely five stars. This time I have to think twice about returning. Overcrowded beyond belief with no notice a convention on their website. Hundreds of college students. Took 20 minutes to get an elevator. Lobby was packed; like sardines!! What was supposed to be a relaxing time wasn't. Safety was an issue but hotel staff did not understand the complaints of many guests. Waived my "resort fee." Michael who works in the hotel restaurant saved the trip for my husband and me. He was warm, funny and friendly.