Samsung Electronics Polska Review

The total bottom, consultants cannot read comprehension, and answering they paste the nth time the same message that has nothing to do with the problem. I don't know how Samsung can afford such a low quality of customer service, but the behavior of Samsung Electronics Polska effectively discouraged me from buying more Samsung products, despite the good quality of the products themselves. Service and headquarters work below criticism, so buying anything is too much risk.

I have lost my trust in Samsung and I regret purchasing a high-end washing machine, which is an unpleasant experience for me in retrospect. The washing machine was faulty from the beginning and the professionalism of Samsung's service was regrettable. WD0804W8E washer dryer

I do not recommend Samsung, despite the fact that I have been using their equipment for several years, but what is being made now is a lack of words.
Disrespect for the customer, making money on the phone to them, which give nothing, competent people on the hotline as a medicine.
Please contact someone from the management of this company.
I feel cheated by so-called sale. As of today I have lost a lot of money and health.
Samsung does not seem to care about the brand name.
In the absence of a response from a competent person, I will contact the exchange itself and describe exactly the whole situation that is happening in Samsung Polska.

Sincerely
W odzimierz Sobczy ski

I bought a galaxy s20 and was treated again worse phones for the European market are of lower quality, worse processors worse cooling the only thing that is correct is the price I do not recommend

They fixed it OK but I admit that there were some formal problems.

An extremely unreliable company. They offered me a contract job and they never paid.

Technical support is a joke. They couldn't even help me, they don't know much about robot, G .....

SAMSUNG products are great! What you do not buy, the phone has argued after half a year, the washing machine after half a year, the hood in the kitchen after half a year. Then search for receipts or invoices, search website ... waste of time and irritation!

Why do you send your ads to our e-mail addresses? You have nothing to do? You don't give your addresses yourself. You demand us to give us yours. Then you send us sapmas. you litter our mailbox. Be ashamed.

I used the samsung dryer 11 months, on average 5-6 times a month ... the heating part broke, which I did not expect in practically new equipment ... to repair the dryer from the beginning of June, and it is already September 20 ... the samsung dryer broke down , the team came, said to dismantle the radiator, because she could not pull out the dryer and do the repairs properly ... I set the next appointment at the end of June, but there was no contact from the service technicians (they did not answer the phone) ... I just found out from the samsung hotline that one or two companies that support the repair of samsung devices have already changed, and for that it takes so long ... instead of dragging the case for so long, they could already insert and connect a new one, since they had a problem with the implementation of my warranty, but you can see that they have a customer at ***** ... best regards, samsung #neverwiej

Hassle-free and quick repair in 1.5 hours. I recommend :)

I gave Samsung S6 for repair. Something went crazy on the display. The phone is a year old and several times in my career I fell, but the screen never broke. Today I received and the man says to me that I have an original display and touch. Normally ..... embarrassment !!!!!!!! even if I broke the speed, the phone is insured and I would do it on the original website !!! And this ram treated me like some cheater !!!! The bottom and Seaweed. Steer clear !!!!!!!

The S8 phone did not connect to the operator, the service estimated the repair at PLN 2,500, suggesting de facto replacement of everything inside, which was well above the current price of the model. Another, but not authorized service, not only identified the problem but also repaired 100 PLN for a trifle. Sorry, but a 25x copy is already a sign of disrespect for a loyal customer.

I was a year ago and the level of service caused me not to feel like visiting this place again. As in the Polish People's Republic in a butcher's shop ... enada.

Promotion with the return, for example, "Buy an oven together with other Samsung devices and get a refund up to PLN 1,500". it's a fake! , do not be fooled Samsung and the agency that verifies the applications on its behalf is looking for every excuse to reject it and not pay the refund. In my case, it is a discrepancy between the name of the purchase invoice and the name of the owner of the bank account you provide in the application, the application form made so that certain data cannot be corrected, of course, you cannot create a new application because you provide the serial number of the equipment - cunning straight from Nowogrodzka ... .

During the warranty repair on the phone display a scratch was made that nobody now admits. Photos of the phone from the acceptance for the service that I received (one allegedly from the local service and the other from the central one) were in fact the same, only differently cropped pictures (in addition to another phone) of which Samsung was perfectly aware of the case, despite the matter of complaint he did not recognize. The DNO company, and so far my 'favorite' brand. I recommend taking accurate and clear pictures before sending the phone to their service.

I bought a WW90m741 washing machine 2 years ago (washing machine for 4,000). Half a year before the end of the warranty, I reported problems with the washing machine. Ecobuble function not working, problem with spinning and loud work. Nobody bothered to make a phone call or hire a service technician. A week ago, the washing machine completely refused to obey and does not turn on at all. Unfortunately, Samsung states that the washing machine is 2 weeks after the end of the warranty and they don't care about me. You have to wait 3 weeks to arrange a paid repair !!

Finally, Samsung met the level and removed the washing machine fault. It is a pity that there were a few unnecessary scuffles and my disappointment. I'm carrying my grade then!

I like this brand, but its devices are getting apart (they will fall, break and end. And Nokia will fall, break, fold and work. It's probably magic!) I will give so many stars:
5 - 4 + 1 = 2

ATTENTION TO SAMSUNGA SERVICE COMPUTER DEPARTMENT.
Samsung service is a total bottom. Employees operating the ENADA service line. Especially please avoid consultant Albert Kosieradzki.
Total lack of professionalism and respect for the customer who has always been faithful to the Samsung brand. The next time before I make a decision to buy a product of this brand, I will think hard.

Failure, customer treatment during a complaint is below criticism. I recently bought a washing machine and dryer, fortunately the washing machine is ok, but the dryer was damaged from the beginning. After reporting, the service technician arrived fairly quickly, the fault was found and the equipment was replaced. Apparently everything is fine but only now the stairs have begun, MK Service is sending a letter to Samsung with information about the replacement of equipment, after a week there is agreement with the proposal to replace it with new equipment and that I should go at my expense to pick up new equipment. When I called the samsung hotline I found out that I could collect it but only when I got the original document from Mk Service. The next days pass, the letter sent by ordinary letter after receiving the letter I call to arrange an exchange, unfortunately it is not so easy, I have to send the same letter to Samsung, because they must have the original, as if the service could not send directly to Samsung. I bought the equipment on March 13, 2018, we have April 4, and I still have a damaged dryer in the laundry. I made one basic mistake, I was persuaded in a samsung hardware store, after all I could buy BOSCHA which I was focused on from the beginning and I probably wouldn't be sitting in front of the computer and not wasting valuable time on scuffling with samsung. I advise against this company, I hope that thanks to my opinion, their sales will drop and there will be much less dissatisfied customers.

I am happy to visit this site. Although I had to wait a bit for the parts, the repair took only 2 hours.
No problems accepting it for a really gurantee.
New display, new parts, phone like new.

I have never met such crappy home appliances that Samsung has ever had! And the best thing about it is that it's always the user's fault, not their equipment. They do not take into account any complaints - I DO NOT RECOMMEND from this company's products!

GIVE A WIDE BERTH!!!! The phone service looked great, it is a pity that the same day after replacing the display, it cracked and spilled (without external factors and falling). So I think there is a guarantee it will not be a problem and here's a **** refusal. Neither money nor efficient equipment. Once again, I DO NOT RECOMMEND, unless you want to spend money and have nothing.

Bomb 7 was bombed in China, and they says it's because user heat it by microwave.

Quick repair.
Nice service
After returning the phone professionally packed in a material bag, carefully sealed with a protective film.
Lack of space, even one place in the parking lot at the back of the building for Samsung, you could try it :)
In addition, a revelation.
Best regards and I hope not see you: D: D

A company that produces scrap. I have their electronics and household appliances from various price shelves. Regardless, the equipment breaks down Always! Eg TV broken power supply system after 22 months - fixed. The same element fell after another 20 months. According to them, the customer receives no warranty for a completely new subassembly. You should seriously consider buying a slightly cheaper Samsung or a third-party product. Friend's TV broken after 30 months - repair not profitable. The Samsung washing machine broke after 2 months, the service ordered to pay for the replacement of the element, because there were too few clothes in the washing machine (SIC!). The washing machine of the Italian company operated for 10 years, and this Samsung stopped after 3 years. I am writing as a warning. I am now skipping the company wide!

Scammers and tricksters. The employee deliberately misleads the promotion, and then the company wipes its mouth by referring to the regulations.

I think I will switch to the iPhone, if so the services work

PEOPLE TV Watch out for the Samsung DEFECTS ARE FACTORY - housing not fit into the mounting feet. !!! Filing a complaint borders on a miracle. Service in such a situation is just a mockery !!!

Efficient service repaired the refrigerator under the warranty and it was nasty

Instead of fixing it broke. I had the Galaxy s5 Everything worked normally only there was a problem with the microphone in the distance not working and they didn't even want to admit it was their fault shock !!!

In general, this company, and in particular the service at pl. European, only a beautiful facade inside no knowledge of consumer law and a lack of knowledge about the warranty that Samsung gives and customer defamation.
The A5 phone was replaced three times, my 4th visit to the service was again a problem with the device, I had only to report the history of one repair, which confirmed the three times the replacement of components, it was stated that they would consider sending, because uploading the software again, not is damage to the phone. these phones should be called szajsung

The phone was on the site for a week, despite assurances that it will be 2 days, after which it was not repaired, but only dismantled and folded. Service, technical department is a complete bottom. No more Samsung, I do not recommend it!

I bought a samsung A20s smartphone not all a month ago and the back flap looks like a year after 1 month despite the care of the phone and in the main seat of samsung they told me that it is my fault, this is how samsung approaches customers, their care for customers is funny.

The opinion applies not only to the online store's products. Dramatic shipping times despite 24 hour deadlines. Service on the hotline below criticism. No reply to emails. I will never use again.

The Samsung A80 phone is a total bottom and a failure. These sick updates do nothing.
I do not recommend

I have a microwave, monitor and phone from this company. I really like Samsung. :)

A big plus and thanks to Mr. Janusz Styczy ski from Arkadia website for saving my phone. Full culture and full professionalism. recommend

For many years, my opinion was very positive, until 15.09.2017, when I bought the ADDWASH washing machine, factory packed, after unpacking, it turned out that the washing machine top is damaged in 2 places, the EURO-AGD store accepted the complaint by great grace and the Samsung helpline just one big drama beautifully recited formulas and numbers in the tables .... this is the world of Samsung I am looking forward to the further development of the situation I am very disappointed that no one wants to take the topic of how to help the client in such a situation.

very bad company, I bought a smartphone in allegro but is not working and the guarantee is not usable because the invoice do not have reported the VAT

I'm shocked that websites like this exist at all !!
I only hope that this is not the main branch of SAMSUNGA, reading these opinions, someone at the top should think that by such a service as this one loses customers.
Today I picked up the S8 phone from the site, in a word, SHOOT !!!
Where are the assurances of a high standard of service, gloves and ESD mats, since they leave a fingerprint on the lens of the back camera !!!!!!
If that's the way it looks, then I'm switching to the iPhone.

The worst service I've ever encountered! After experiencing the point on Post pu in Warsaw, I will never buy anything from samsung. It's better to blow on cold. I gave the phone a warranty repair, which after the alleged "repair" was damaged by the service technician and I was tried to charge the cost of repairing the fault, which before handing the phone to the site was not. Treating the client below any legal and social standards. It is a shame that this is happening in the capital. Samsung should choose service points more carefully because their actions damage the image of the brand.

I had the trouble to buy 4 tickets for all zones and for the whole day to Suntago. I bought the tickets well in advance because I read the messages about the limitation of the number of people at the facility due to the earlier situation in the country. Unfortunately, due to my obligations, I had to resign from visiting part of the ParkofPoland complex. More than a week before the planned stay, I wrote to the service via the contact form at parkofpoland.com. This is where the ordeal began. Customer service is at a terrible level, they treat a man only as a money machine, no pro-client approach. After many days, WITHOUT ANSWER to my message, I also wrote on a massager. I got a message that someone would contact me about this and this and ... NOBODY CONTACTED, I wrote again, I described the situation, to which I received a reply that disregarded my arguments. I described the situation again, this time someone asked, "Can you please provide the email address from which you wrote to us at kontakt@parkofpoland.com?" - It showed how he disregarded the customer because I indicated earlier that I used the contact form. I sent a request to contact the supervisor, I got the answer "On Monday you will receive an answer" and of course nobody wrote, I renewed the contact a day later.

To sum up, this company treats man as a machine to spend money, I left them with them without using more than half a thousand zlotys, and after being informed that I could not use it, I did not get any offer - changing the date of ticket fulfillment or a refund. BOTTOM.

As an official partner, do you also approach the client in the same way?

the telephone of this company, used in accordance with the manufacturer's instructions, was damaged - the display spontaneously cracked. and samsung (supposed to be small) what ?? washes his hands. of course, the text was damaged by the user - the opinion was issued without any examination of the case. it is important that the product is sold. I will add that competitors of this company repair such damages under warranty, which indicates something. never again!!!

household appliances, quality is not adequate for the price. The whole kitchen set is the highest models on the market. After a few months of use, the microwave and dishwasher broke. There is no way to get through to customer service. The warranty service does not respond to requests. We are waiting for the implementation of the complaint for the 3rd month despite the submission of 2 complaints!

I have had a Samsung vacuum cleaner for 8 years and it works perfectly. The service was perfect when I asked for a quote for a damaged screen in a telephone - quick, efficient and reliable quote. Thank you!

Ladies and Gentlemen - the Samsung refrigerator broke down after half a year of use (howls so that you cannot function with it in one room). Samsung service and hotline advice when reporting a fault - turn off the ice maker, it will be quieter. From what I heard, it is unfortunately a common defect of Samsung refrigerators. After a few days, I gave up - I turned off the icemaker. Effect - it's not quieter. It is mid-July 2020 - waiting time for the refrigerator repair - 4 weeks !!!!! Think about whether you want to have this mistake in your home - unless you have more refrigerators. Samsung refrigerator and service evaluation - mistake and failure. Information from the website - vacation time.