Samsung Electronics Iberia, S. A. Review

Delivery went wrong
I ordered a new mobile phone direct from Samsung Iberia to be delivered by Express service the next day. It was not delivered to me but they said it had, also the carrier, SEUR, said it had been delivered to me. It took over a month before Samsung finally admitted they had to refund my money by which time the deal I had bought was no longer available. They delayed and delayed taking action for me until they had to give in. They eventually offered a 50€ discount against a future order in compensation but this only compènsated for the deal I had missed. This was a very bad experience with a major world class company but never again! There are plenty of alternatives available.

Terrible service.
I'm still waiting for a refund that is supposed to be effective in 7 business days, this was August 17.

Well, it seems that Samsung is taking off again even with Bixby it seems that they had many problems or nobody was able to do their job.
I just hope that Samsung takes note and henceforth we will not fail again; let's hope that now it's the same Samsung as always.

Good morning as many Samsung users bought a Samsung galaxy S7 EDGE and a month began to fail, was sent to repair and after a month in repair continued with the same failures, right now it takes more than a month in repair for the same problems , a 5 month mobile with 2 months in incredible technical service. A shame gentlemen of Samsung

The treatment this company has with its clients is shameful. Their mobiles are of poorer quality and if they break down being within the guarantee, they are not responsible, claiming only that the damage is excluded from the guarantee. I have several samsung terminals (two s plus terminals, two s3 terminals and two s6 terminals) the latter have been the drop that filled the glass, with problems since its purchase and without any solution by samsung. I will never buy any samsung product again and I invite you to do the same. It is good that this company continues to laugh at its customers.

SAMSUNG ZERO in Quality !!!
I bought a high-end TV from Samsung in January 2017 and after 3 years it is disabled, after 2 serious and identical breakdowns (panel change -shield-), the first at 18 months covered by the warranty, and the second at following 18 months of which Samsung is inhibited, arguing that the equipment is out of warranty (true according to the law), and without offering any alternative for a product of 1,500 cost and clearly DO NOT CONFORM with what they should be the standards of a leading brand in the sector.
Investigating in the media, I have been able to verify that my problem is very widespread in TVs of similar Samsung series, which confirms my previous statement of total absence of quality (or control of it), when not, a possible Programmed obsolescence poorly calculated. "
It is unacceptable that a team of that level suffers a serious breakdown on a recurring basis every 18 months and the brand is not responsible for it. That's why I say: SAMSUNC ZERO in Quality, but also in support and customer service !!!
Moral: Analyze well if you are interested in buying Samsung products, from now on I will buy LG without any doubt

I find shameful the face that Samsung has, any question you have to call a 902, it will be that they do not earn enough with what they charge us for their mobile phones, and to top it off they work fatally, I am waiting for them to call me to give me a solution from the MAY month ole ole the next Mobile will be of any other brand LESS SAMSUNG

False advertising regarding your SUHD TVs. With the purchase of this, they promise to give an S7 phone as a gift. You send them the invoice with all the data, all readable, with all the points they ask for and still they say that it is not seen. They play fools. I DO NOT BUY ANY MORE FROM SAMSUNG.

55-inch television, fails in the first year after purchase, is fixed under warranty, the same fault is reproduced again after two years and one month, as Samsung has passed the warranty and does not fix it. In court we see each other, not a clearer Samsung product is.

Buy the refrigerator in September 2017, request the promotion of a Galaxy J, after numerous calls to 902, e-mails, the central response is that they will contact me shortly, they never did, finally it has arrived after much insisting, after six months ... I hope it is the last Samsung that I buy

I send the product so that its technicians say that it could happen. They answer that they don't know why it has been. Waste of time.

Fatal. They don't want to return the phone to the store. They send me an account by hand so that I can enter. It looks like a scam. I will not buy a Samsung again. Your batteries are a scam

I exploited a cell phone and they do not return anything, since I'm not going to ever buy them and I'm going to tell my friends that they do not work. For a problem of his I lost without mobile two weeks for no solution just to pay it so it continues like this Samsung losing good customers who bought the latest models I will go to Apple since seen the seen do not see solution to a problem of his

One of the worst experiences of my life. I will never buy Samsung products and their official technical service again. Lousy. They don't give alternatives and Marean and annoy the customer. I move into the competition. Until Samsung ever.

You are sad. All your customer service "service" knows how to do is apologize but not solve problems. So sad...

I have not heard from Samsung about the situation on my Note 7 phone for 2 months. They have not returned my money or given me any support telephone numbers. I have called more than 20 times and nobody gives me a solution. This week if I do not receive an answer I will file a DEMAND.

Very poor treatment by phonehouse samsung cc plenilunio madrid total ignorance of its own samsung service cocky and burlesque treatment for a replacement of defective note 8 headphones (1,000 euros of a product) and orders in advance for their replacement recognition without seeing failures d product and very serious failures d customer service in repair equipment

They are scammers who badly leave the company to buy a cell phone cancel the order and 10 days they still do not return the money 1400 euros have no shame any they always tell you the same thing when you call them