I phoned to book in late in the afternoon, giving ...

I phoned to book in late in the afternoon, giving the information that we weren't far away. Approximately 15 - 20 mins later I was at reception, the young girl couldn't find my booking so she went off through a door and I waited, finally she came back and asked if I had only just booked in, yes I had phoned through not long before coming in, oh so off she went again, then this time when she came back a phone rang and she answered it, spoke for a few minutes and went off to deal with whatever the phone call had been about, the man next to her asked if I was okay and I said I wasn't sure, he said oh she will be back and continued serving more people. Meanwhile someone came and put a piece of torn off notepaper on the reception desk which I could see had all my details on it including my credit card number. So this time when she came back I drew her attention to the paper and said there are my details. All this time I had found it extremely difficult to understand anything she said due to her accent and soft voice. Finally she had me on the system and asked for my email address, I said it is on the piece of paper. I was by this time pretty annoyed at the long wait, difficulty in understanding her and at seeing my details on a scrap piece of paper. Surely in this day and age bookings are input straight to the system while speaking to the person. Did I want two keycards?? yes I did, I noticed that the man beside her had not once asked this question of anyone but automatically given them two. Finally on our way up to the room, opened the door and the bar fridge door was wide open, hence the fridge and its contents were room temperature, I could not be bothered alerting the staff. Next morning we went to have a cup of tea, there was either black tea or chamomile!! I drink Earl Grey, a fairly common tea. The black teabags looked like they had been around for a few months, my husband persevered with a cup but after one sip, poured it out. Absolutely disgusted with the choice and condition of the tea bags. Lets have a cup of coffee, oh wait there is only three pods and one of them is decaffeinated, should have brought our own Nespresso pods so we could at least have a decent cup of coffee. On the up side the bed was very comfortable and the location is great.