Russells steaks chops and more Reviews

Everything was amazing!!! Except at the end of dinner while my wife and I were leaving Russ was shaking everyone's hand saying thank you for coming until we got to him. He turned his back and didn't saying anything. So unless your super old don't come here! Super rude! My $200+ dinner musta not been good enough for him!!

Thanks for the response, I wish that was the case with customers waiting in line to be seated but it wasn't. I feel slighted I can tell you that my wife and I won't be returning to the restauran . Thanks for the one time great meal. It's too bad the owner doesn't seem to like young people.

Russel's is pricey, but the quality is to match. I took my girlfriend out on a date there and Russel himself introduced himself to us and escorted us to a table! He's very cordial, personable, and overall it's nice to see the owner personally working just as hard as the rest of his staff. I would recommend anyone in the Buffalo area to eat here at least once in their lifetime for the experience.

Food is fantastic, and the service is wonderful. It's very expensive, but you get the quality and service you would expect for that price.

My employers treated the employees to a party here last night. I was thoroughly impressed in every possible way. The place is very clean and is the epitome of fine dining. The staff that waited on us were superb and especially professional. The fare was equally impressive. Highly recommend.

A WNY Favorite for many Great Reasons! The hospitality and food is Top Notch!

Overall fantastic place. And all the stuff Russell does for the community is incredible. This is our go to Pace for a nice night out.

My wife and I book here several times a year. Spectacular staff and food is delicious! The hotel stay is 5 star!

Good food, very expensive! But if you can't afford it then you shouldn't go!

Was a great note. Dinner was excellent. Server was very good. Would highly reccomend Russell's.

We go there for special occasions and it never disappoints. Fine dinning at ita best. Russell makes sure you are treated special eveytime.

Everything was amazing and the service was excellent.

Fantastic! Delicious! However, $300 for dinner for two? One drink each. Service great. Food great. Price? Umm, not so great. I guess that's why common folk only go out for special occasions. And tonight wasn't one of those. I guess we'll eat at home the next 364 days to afford to go out and eat at one of the top 100 steak houses in the country!

We had Dinner And stayed overnight in a Jacuzzi room back in May for our anniversary 48 years we liked it so much we went back 2 more times we so love the food And the hospitality very nice experience our room was Superior Would recommend your Establishment to anyone we enjoyed ourselves immensely thank you Russell

Great food and service with friends is a favorite place.

Amazing, the service, the food, the atmosphere, the room everything was amazing

Always such an amazing place! Hands down my favorite place to eat in Buffalo area! They never let us down with the meals or service. Everyone on staff is so attentive as well as management, who is always walking around front of house greeting guests and getting to know you. Russ is such an amazing man and Mark is fabulous. They really make sure that everyone feels welcome and part of the family! The husband never has to ask where I want to go to eat... Well Russell's of course

do not go to russell's on tuesday during the 5:00-9:00 special. we waited over an,hour after we were told a 20 minute wait. if u were sitting at the bar spending money. u were taken
to a table. why r the tables in the,bk empty and everyone is sitting and eating while being watched. only one waiter for the 8 or 9 tables.
we never got seated. i have patronized this restaurant before but will stay clear in the future.

100% fantastic from the food, service and overall experience. Shall be back for more!

Great food great service nice rooms all staff members are great. Stayed there on a Sunday package which included dinner for 2 over night stay and breakfast in the morning. Will go back again in a few weeks. Thank you Russell for a great stay

Three words: Awesome, Awesome, and Awesome. The service was incredible and Mr. Salvatore makes you feel like a celebrity. I love this place, this is my new favorite restaurant.

We have celebrated at Russell's on several different occasions over the past decade. We have also stayed in their Hotel..taking advantage of their Hotel & Dinner Package. Whether staying in their Hotel or just going for dinner, Russell's food, service, & hospitality is by far the BEST. Mr.Russell takes great pride in providing Outstanding Customer Service & the most delicious food. He likes to be a hands on Owner & is there ton personally greet his Customers and to insure his Customers' experience exceeds their expectations. I also love that we can make Our Reservations on their website.
I would advise booking your Reservation about 5days ahead of time if you plan on eating at their busiest dinner times between 4 - 7pm. If you are more flexible, you can make a reservation most times only a day or two ahead of time. I highly recommend Russell's!

Food was amazing, as always. Staff very nice and helpful.

Fantastic Rack of Lamb
Bannan Cream pie to die for
Excellent service
Will be back

Just a great restaurant with exceptional service and a really nice ambiance

I have never been so disappointed. I have been visiting Russells for years and prior to that visited Salvatores for their overnight stays and packages. We decided to go over for our anniversary and the experience was nothing but horrible. We arrived and went to dinner. The staff in the restaurant were amazing as usual and then our dinner arrived. My husband and I both order our steak medium well. His steak arrived and was slightly over medium well but still edible. Mine arrived and was cooked rare. I asked the waiter to return my steak which he obliged to do. He took my steak as well as my sides. When my steak returned the waiter asked me to cut into the steak, which I did, and it was still rare. He once again returned my steak to the kitchen and this time when it came back (THE SAME STEAK NOW COOKED 3 TIMES) was charred, burnt and tough as leather. My sides were dark on top as well since they too sat under the heating lamps 3 times. For a restaurant that prides itself on steak you would think the chef knows what medium well looks and appears like. The waiter apologized and said he would send Mark the general manager over but he came into the room we were sitting in and went to another table to ask about their meal. Not once did he come to our table so we left AND I HAD NO MEAL TO SHOW FOR MY ANNIVERSARY DINNER. We sought Mark out after the fact and all he could say to us was "I'm sorry that you feel that way," when we expressed our disappointment in our whole dining experience. Although my husband ate alone while he watched my meal being returned to the kitchen several times Mark explained 'THAT EVENTHOUGH MY HUSBAND HAD TO EAT ALONE HE WAS RESPONSIBLE FOR PAYING FOR THE FOOD THAT HE CONSUMED". As loyal customers and people who buy packages for others constantly, I can not express the disappointment we feel for an anniversary ruined and the horrible way in which Mark handled the situation. I feel if Russell himself had been present, the situation would have been handled in a much different and better manner.

Service was horrible. Waiter was so slow. He seemed to be annoyed by us asking a lot of questions, our first time there. For the money it costs to eat there you would hope for top notch customer service. Sadly disappointed.

Best Steakhouse in the entire Buffalo Area. Service and staff are unmatched.

My husband and I have been there many times for weekend getaway. Have never experienced one bad thing. The room in the hotel are gorgeous. The food at breakfast and dinner is fantastic. Russell I give you 10 stars

The "Filet a la Russell" is a tender cut with just the right amt of spice. The "couples" deal is outstanding - 3 courses including 8 oz filet for $45 each. Lobster Mac and Cheese is a must-try. Ambience is excellent - quiet, warm with lots of space between tables.

Avoid the chocolate cake - came partially frozen and very dry - only disappointment of the meal.

Impeccable service - it's obvious that Russell runs a very tight ship. Well done, Russell!

Seated promptly and courteously at the dinner table. The server we had was not very personable and quite mechanical in his responses. Although very efficient, he lacked the extra finesse needed to be an outstanding server.

Hi Russel, will be there tonite at 7 pm. Love your commercials LMAO Glad to see positive reviews, can't wait to add my own!

Quite possibly one of the best dining experiences I've had in Buffalo New York

Always amazing. Excellent staff extremely well trained and personable.

This is a top notch steakhouse. Big prices for big hunks of filet. It s all about being big at Russell s. They treat you like you re the big man in town with a big belly and a big wallet.

Absolutely amazing! Service is phenomenal. The cuisine is top notch. Plus, I stayed at the hotel and the rooms are clean and comfy.

Great service, AMAZING food. Their filet is hands down the best steak I have ever eaten, it could be cut with a fork. I also really loved the bread tray they bring out with the butters and relishes, great touch! Awesome deserts as well. It is really upscale and beautiful. A little pricey but totally worth it once in a while.

Great as always, treat you line you are special, food is awesome and staff is great

Really one of the best steaks I've ever had. I went with the house suggestion of a bone in ribeye, it did not disappoint.

Great steaks wonderful ambiance and good service. Banana cream pie a must have

Super dinner , haven't had a disappointing meal yet.

This is always the place to go for the most delicious steaks and the best service!

Fabulous atmosphere. Very friendly staff. Food was good but I got M.W though I ordered M.R.

Best overall this is the cleanest hotel I've seen so far. Good price

We all had an excellent meal. Service was top notch in a relaxed setting.

It's the best place to fine dine or just dine. food is excellent and so is the sevice. owner is there to greet you as you approach the restaurant. I have stayed at Russells 6 times and can not find anything negative to say about food service or rooms.

I have been coming to Russells for many years. I had a terrible experience last night. I ordered the surf and turf, my lobster was black. The waiter and manager seemed to be pissed off when i questioned why it was black. Neither apologized, waiter was MIA for a while. (coward).

Very clean, convenient and delicious!! Service is friendly proper.

Had a nice dinner and great service. Always on point!

My son and daughter-in-law had their small family wedding at the restaurant on December 26, 2017. Everything ran like clockwork. The restaurant was beautifully decorated, each member of the staff was friendly and very competent. My children told me the gentleman that helped them make the initial arrangements was so easy to work with and very helpful The food was delicious and pleasingly served. The small personal touches like the personalized menus and signage both outdoor and indoor were great. We would highly recommend any one seeking to plan an event to give serious consideration to Russell's!

After having several disappointing experiences with some restaurants in the Buffalo area. My wife and I decided to put on some decent clothes and go to Russel's for our anniversary on May 28. Well, we were not disappointed. Mr. Salvatore has made sure the staff is well trained and everyone was also kind as can be. The food was exceptional. If you compare prices to similar places they fall right in line. My only complaint is that My wife ordered her steak Medium well, and I ordered mine medium. They both came way under. I still enjoyed mine and it practically melted in my mouth. The more rarer pieces were not chewy or tough to eat and that is why I did not complain or send back. Only reason why its not 5 stars. Nice job Mr. Salvatore your attention to detail is second to none. I can't wait to go back.

excellent restaurant atmosphere I would recommend it to anybody it's not for children's is an adult environment excellent excellent food and attention

Went for the early bird dinner at Russell's. Dinner was Delicious, with very good prices. Drinks were a bit pricey. The staff was amazing, very helpful, and kind. Had a wonderful time.

We just celebrated our 50th wedding anniversary here. A+++ from check in to our special desert wishing us a Happy 50th Anniversary. Love this place

Delicious dinner was enjoyed by our party of 9!! Service was outstanding.