We wanted to sit at the bar to have a drink before dinner and were told you have to be put on a list first! Since then we go elsewhere if we want a cocktail prior to seating. The food, however is good as is the service for dinner.
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My boyfriend and I decided to come here for our anniversary back in December. We made reservations for 7:30 p.m. We arrived around 7:15 p.m. and we were given one of those vibrating discs that goes off when our table is ready. We walked around the hotel area and sat down and chatted for a while. Around 7:50 p.m. we went back and asked how much longer it would be because we had a 7:30 p.m. reservation. We were told it would be about 5 minutes so we waited in that area. About 10 minutes later we were asked if we wanted to sit at the bar area because there were 2 seats available. We declined as this was our anniversary and we had reservations, so we wanted a table for the two of us. About another 10 minutes later our table was ready. After waiting about 40 minutes after our reservation time, we were finally seated. Our server was awesome, however, the food took such a long time. We both ordered appetizers and a steak dinner. In total, we were at the restaurant for about 3.5 hours. The food was amazing but the time we spent waiting around was not worth it.
I wanna start by saying I live in buffalo most of my life a few years ago I moved. I been to Russell s 3 times when I lived there and just recently on10/10/20 for my 11th year anniversary. We drove 12 hours and I most say that it s just not the same. The steak was good but the vegetables were over cooked and the lobster Mac &cheese is totally different. The noodles were under cooked they had one piece of lobster in the dish and they don t use the bread crumbs and the cheese tasted different. My waiter was great his name was Chris. Sadly to say I probably won t go back
Tonight We had a dinner party for my aunts 80th Birthday, everything was wonderful....The service was outstanding, the food was superb, the guest of honor was treated like a Queen. I want to thank Mr Russell for his personal attention in making our evening special.
We came to celebrate DavidsTV founders birthday and it was indeed a great feast starting with the seafood bisque, followed by seafood and steak. What's most impressive about Russell's is the life of giving back by Russ Salvatore that most impresses me. I shared all his contributions recently with my dad, and he agrees there's something special about this place.
This has become the go to steakhouse for my wife and I. Everything from the owner greeting us upon arrival to the outstanding wait staff is top notch. The bone-in rib eye steak ( my favorite) is cooked to perfection every time, lots of delicious appetizers and soups, awesome seafood for my wife. A once a month affair for us!
Been here 4 times and the food is excellent each time. I believe this is the best place to get a steak in Buffalo. I love how Russell is always there to greet you and treat you like a guest going to a nice restaurant should be treated. The 2 for $80 is a very good value for the quality you receive and has a decent enough selection.
The wait staff is also very friendly, although I don't think the girls working the check in counter are very friendly.
Service was amazing, sides were amazing however my entre was the equivalent of an Applebee s entre.. personally for $70 I would choose a different restaurant it s a bit over rated
If you wanna pay $100 for 2 or 3 people to eat, here's the place. Spent 2 hours waiting for food and it's way overpriced. Never going to this place again. Steaks run anywhere from $42 up through $60, so if you're gullible enough to waste. Up to $40 more for a steak than you could get from Applebees for $20, here's the place.
My wife and I came to Russell's for our 33rd wedding anniversary. We each had a filet mignon that was cooked perfectly and super tender . It also was delicious!! I would definitely recommend Russell's for an excellent high end dinner not just for the food but, for a dining experience done right.
Russells has a wonderful welcoming feeling when you walk.in the door..Every.one is so warm and welcoming.. and every person is important.in a lovely way..i thinlk thtat is very special ..i love the aquarium...where else can you see beautifully .cared for baby crabs in a natural setting that is their home ??.it definitely takes your mind off any problems you may think you have and it itis such a welcome change!Russell l himself generates this positive feeling whole not missing a trick !!! Go !!!youwill have a wonderful time.
Went with my wife for a dinner for two and a over night stay. The restaurant was busy, it was loud enough to have a private conversation but not so loud we couldn't hear each other. The food was delicious and the room was very nice. The only issue, and I'm totally nitpicking here, is the temperature controls in out room were odd and about 10 degrees (f) off. Still wonderful time, we have to go back.
I was spending a few days in the hotel and decided to get a few sweets from the here to go. With a name like Salvatore's you couldn't screw up cannoli and cheese cake. WRONG.
The good: The cheese cake was excellent. Large portion, rich, just enough and great tasting strawberry sauce. Maybe the best I've ever had.
The bad: The pastry they called a cannoli. The pastry shell was correct but it was filled with some type of strawberry pudding not ricotta cheese and chocolate chip.
The owner of this joint must have been a great guy. You can't walk five feet without seeing a painting, picture or statue of the guy.
Overall nice place I would recommend and return to. Just not ordering the cannoli.
Have been to Russell's many times but New Years Eve on Dec 31 '19 was exceptional! We believe that was due to our server Gary, who was so efficient and personable that we felt he was "family."
The food was fantastic! It was our first time going there for dinner we have been to tons of steak houses buffalo chop house, Salvators, black and blu this is by far the best steak I've had it was perfect we got our table fast the server was a bit slow in the beginning waited like 30 mins bad he even took our order for food but other then that it was great! We will be going back!
Always great service and delicious high quality food...even tho we, at last minute decided to try there Tuesday dinner at the bar specials...we came late they were still gracious and served us well, but please get there before 9 to get the best service and not aggravate the staff..I think its incredibly sweet and sincere the personal attention that Mr. Russell Salvatore himself gives you as a guest is priceless and I'm absolutely looking forward to coming back on any day of the week.
This was our first visit to Russell's, and I must say I was blown away. The food was beyond amazing, service was great, and it was amazing to see Russell himself walking around greeting people and helping the staff. I highly recommend this wonderful restaurant to everyone.
Always enjoy ourselves at Russell's. We always get the couple's escape, with the jacuzzi. Very clean,staff is always amazing!!!! Would give 20 stars if I could!!!!
The food was excellent .. couple critiques ...our 7 PM reservation took until 7:30 to seat which wasn't a huge deal but when we were seated we weren't given menus for another 5 minutes or so. By the time we ordered drinks, then our entrees, at least 20 minutes had passed and then we were brought bread ... menus should have come sooner as well as the bread. After dinner we were given coffee cups and creamer but it took another 5 minutes of sitting there to get coffee. It's was a 3 hour experience that should have been 2.
Top notch food and service. Beautiful restaurant. Our party of 5 had a wonderful time. All of the food exeeded expectations and our server Eric just put the entire night over the top.
Eric was extremely helpful with his knowledge and recommendations (autumn old fashioned) was great. We can't wait to go back
Every experience I have had here has been beyond exceptional! One of my favorite restaurants in Buffalo! The hospitality goes over and beyond and the food never seems to disappoint!
All I have to say is the food is world class.. O e of the best steaks I have ever eaten .. The service in tbe dining room is like royal service. 5 Diamond all the way... The bar is also super trendy and classy. Oh yeah lovely rooms to... Comfy beds and nice size room Will for sure be coming back at these great prices Thank you for a great one night getaway
This restaurant in Buffalo New York is the best I've ever had anywhere. The owner of this restaurant is usually always there to make sure that the customer is always happy. Out of all the times I've gone there one time there was one little mistake but it was fixed. We all got a free round of drinks because of the mistake. I know for a fact if it wasn't fixed the owner would be furious with his employees. That's why this restaurant is the best anywhere because of how he runs the business. I've been to other fine restaurants but over the years they seem to be going downhill and quality. That's why I can say every time I go to this restaurant their quality and food and service has been amazing.
Russell Salvatore embraces the true meaning of customer service and everyone is a VIP under his care. Thanks again to Russell, Mark and the phenomenal staff for a very special evening.
Overrated and overpriced. The portions are small, the prices are high and the taste is just okay. "Fine dining" attracts the older crowd and mostly caters to them.
Wedding Anniversary to remember. Finally had the pleasure to dine here for my wedding anniversary with my lovely wife. A very relaxed evening with prompt service, but at a wonderful slowed down pace so we could enjoy ourselves and the amazing quality of food. As an Executive Chef myself, this is the quality I expect and respect what the Chef and Culinary staff produce at such high quality. Thank you all for contributing to a memorable evening! Can't wait to return.
I planned a very special, secret birthday date night for my husband at Russell's and I was nervous for weeks leading up to the day that things wouldn't go right. Not only was I able to check into our room early to set up, but, the secretary was beyond helpful in assisting me so that everything went perfect. The hotel was gorgeous, the room was amazing and it was very neat and clean. The room had perfect temperature, very comfortable Dinner was excellent, we didn't wait for a table, we were seated right away in a semi-private area, the food was outstanding, I couldn't possibly eat it all. Needless to say, we took dessert up to our room. The service was great and everyone made us feel very welcome and comfortable. In the morning we had breakfast and I can say it was the BEST breakfast buffet I've ever eaten at, everything seemed like we just ordered it off the menu, delicious! The night couldn't possibly have went any better and I owe it to everyone at Russell's for making the experience one that I will never forget. We will be back!
Oh my ... You pay premium for the food here, but it is worth every penny. The wait staff is impeccable and you will probably see Russell Salvatore around when you are there. The decor is fun but relaxing, and the main room is split into smaller areas so it feela very intimate. The steaks are some of the best that you will ever have, and nothing is rushed so you have time to enjoy.
Came to NY for a little get away and to see a show. We ask the people at The Delevan (owned by russels son) where to eat for a nice dinner. Naturally, the all suggested Russels. Idon t have a clue on earth why. My filet was ICE cold and the lobster tail was so overly cooked it was almost dusty. They tried to make it right but missed the mark yet again. The highlight of a our meal was the server assistant! He was so prompt, kind and had a great personality unlike our sever. The server was running around like a mad man so we will let him slide. At the end of our meal, they ask if we had gift certificates which I thought was odd. The entire experience rubbed me the wrong way. My boyfriend and I often go to nice dinners as it s our time to completely unwind from the work week, we want to feel completely taken care of while we are out and frankly I ve had a better time at Applebee s.
Service and Food was excellent. Nick S our waiter was not only professional but had a great personality. The steak was the best I have ever had! The restaurant it self was immaculate. I will definitely be recommending anyone visiting the Buffalo area to try this place out! The fact that the owner was there working the host station shows a lot about what he expects from his team. Thanks again!
We always love coming to Russell's. The food is absolutely delicious. Mr. Salvatore is always there to greet and help you find your seat. The staff is phenomenal!
Excellent food and service. Greeted by Russell himself at the entrance and treated to a fine culinary experience from beginning to end. Wonderful!!! Jared our waiter was fabulous and the support staff extremely attentive.
The food tasted like a renaissance painting and the service was unmatched as it is like another world where you just forget about all the bad things in the world and have a beautiful time
Have had dinner with friends here often and have never been disappointed. Food and service are excellent. Looking forward to celebrating our birthdays there in a few days.
Steaks were very good. Sides were average, slightly cold, and deserts were pretty good. The waiters were courteous and helpful. The whole night was shot for me however after being initially greeted by the owner who, in an attempt too be funny, insulted me and the way I look. I don't know this little greaseball from Adam and the last thing I expected was to have to soak up an insult when I'm about to spend over $700 at his establishment. I brought 7 people to celebrate my Mom's 90th b-day and they were all quite taken back by his inappropriate comments. None of us will ever go there again and I urge anyone else to avoid the place. There are better, classier restaurants for less money all over Buffalo and I suggest trying one of those.
Went there last night. It was delicious. I had the Steak-ala-Russell. In usually not one for mushrooms, but the steak was great. Every bite was juicy, well seasoned, and delicious. The wait staff was on top of things and kept our glasses full. We even has Russell Salvatore himself walk us to our table. How many rich owners will do that? That just shows you how dedicated he is to customer service.
Outstanding!!! Every thing about Russell's is just fabulous. The steaks are out of this world. Several people will be involved in your service, all very polite and respectful. The picture is our dessert from the dinner for 2 menu. Nice touch by the waiter. Take the time to walk around and enjoy the decor. Expect to spend $100 per person or so, but it is well worth it.