The billing department is horrible. They sent me a...

The billing department is horrible. They sent me a $1000+ bill in January 2017 without charging the cost through my insurance. Its hard to notice whether they process it correctly. I paid the entire amount promptly because they have a practice of denying future service if a previous bill is unpaid (irrespective of amount) and I wanted proper medical help for my wife and newborn. After careful scrutiny, I realized the situation and called the billing department. I was told that the amount is wrong and i overpaid almost 500 dollars and that a refund check will be issued, which will take 5-6 weeks. In Match 2017, I called to follow up the case, but was told to wait 2 more weeks for the refund. I called again in April 2nd week and was told that the refund will not be issued soon since my wife had a recent medical visit at the hospital and the refund will be issued only after they run the most recent costs through my insurance. For all my further questions, the answer was "it's policy".

#Rushcopley , For once, do the right thing and stop lying to your patients and customers. I will not recommend the hospital to others due to the below standard billing practices. In fact my sister is getting her pregnancy checkups from another hospital based on my recommendation. Also, one more friend doing the same.

@RushCopley, #Rushcopley +Rushcopley