Ruby & Quiri, Inc. Review

Whitney and Justin were so helpful in our purchases.Great service from both as well as the girls that check you out and schedule. Will continue to purchase from R&Q.

Outstanding sales and backroom delivery workers!! KitchenAid dishwasher recommended by sales seems awesome. The only negative I was unable to use a 50 dollar appreciation coupon I received after I spent 2k one month before.

Was a pleasant experience in all. From visiting the store and picking out the sofa I liked to the delivery and set up.

As always, I received excellent service by your staff.

Josh was fabulous from my initial inquiry, to answering my question immediately from their website via text to on the phone to complete my order. Seamless and couldn t have been easier. I recommend shopping with Ruby & Quiri 100%

Joshua made this a smooth and easy purchase. Thank you!!!

Excellent place of business with a courteous staff. Service department is excellent also.

I had excellent service from Joshua Morey when I made my purchase of a new refrigerator and also helped me with possible repair of a sofa with it's cushions, we always get the best service before, during and after the sale.

Outstanding service, staff has great knowledge of their product lines.

Maggie was very helpful and help us pick a wonderful bed..

Great store! Doing a kitchen remodel and everyone, especially Maggie, has been super helpful. Not afraid to go the extra mile to help us with our design and purchases. Heartily recommend!

My husband and I went to Ruby and Quiri. Joshua was very knowledgeable in the furniture and appliances. When we left the store we had a couple more questions and Joshua got right back to us. Great selection and salesperson. Will be going back soon.

I have always had wonderful experience at Ruby and quiri the staff are always very friendly ineligible

Great place for their products. People are friendly, helpful and knowledgeable on your needs and questions.

From the friendly and knowledgeable staff in the showroom, to the installers of our new carpet and fridge, we could not be happier with the staff and quality of professionalism provided by the people at Ruby and Quiri. We highly recommend this store to anyone looking for that personal attention and quality product. Many thanks to the staff!!

Shopping at Ruby And Quiri was a very nice experience. We were not hounded by sales staff. But when we were ready with questions they were close by to answer any questions we had. We will be shopping there again.

Great furniture store. Employees are very friendly and helpful. We had to use the extended warranty on a recliner that our dog severely damaged and they expertly fixed all damage - looks brand new. Much better experience than at some of the local "big stores".

I bought portable washer and dryer. the delivery was great and very friendly . I would do business with this places again

Great selection, prices and friendly helpful people. Special mention to Joshua for his help, guidance and super gracious service.

We called for information an a front loader washing machine. Maggie was beyond helpful. She gave me information on different models and helped me to compare them. She checked for any rebates available . she even offered to send me a video of the machine I was interested in. We purchased it that day over the phone and arranged for delivery. I highly recommend buying from this company.

Ruby & Quiri has delivered above expectations every single time. I'm an Interior Designer who relies on my vendors for great quality and pricing. I will ALWAYS take my clients to Ruby & Quiri before looking elsewhere. Go here, see Amy, you won't need to go anywhere else...ever!

Maggie helped my family choose an amazing lift recliner for my father. My sister in Florida and me in California found Maggie to be an extremely helpful and attentive sales person. The delivery was flawless. The chair is of high quality and my father is enjoying it immensely. Great follow up and follow through. If you need furniture go to Ruby & Quiri and ask for Maggie.

Jeff was very helpful,patient and pleasant.We would be glad to have his help again.

Very happy with the help we got from Maggie. She went out of her way to help us.

They were very kind and willing to work with me what I did not like the bed I originally purchased for my son. Very understanding!!

Josh gave us great customer service. We bought a couch, a recliner, dining table, entertainment center and a buffet. Waited 5 months for the entertainment center and buffet to arrive. Well it did and its damaged! Received a call from Josh about the pillar being damaged but left out the buffet being damaged too. After the delivery guys left I called R&Q and talked to a manager (Cindy) she said she would return my call that same night but never did!!! When i called her i said this is unexceptible, to have damaged furniture delivered. I'm not happy and do not want to wait another 5 months for them to replace it!! Think I'd rather get a refund and go somewhere else!!! Not happy at the moment!!!

Extremely friendly and helpful staff, Maggie was amazing! Shop local and service is at your finger tips!

The people who work at Ruby and Quiri are very helpful and they are not pushy they let you take your time looking for what you want and I like they have a layaway

Very accommodating.... pleased with their service department

Let me start out by saying that whenever I contacted or spoke with anyone they were always courteous and professional. The issues that I have are with the existing customer service protocols that leave room for improvements.
I had purchased a new refrigerator and was 7 months old when it showed and error code and was not running. I left a message at 7am and my call was returned shortly after 10 am when they opened. I was told that Tech would be out the same day to look at the unit. I explained what the error code was so they could anticipate what may need to be done. He arrived that afternoon looked over the unit and determined what was wrong. He said that the parts he needed were not on his truck but were in stock in Albany , 30 minutes away. He said he would have to call the office to order the parts but Wednesday is the only day they service my city, which is 15 minute from their store. I asked if they had a parts runner to get the parts. I was told no and was told that they going to bring me a loaner fridge instead for a week until the Tech was scheduled back in my city. I would also have to figure where I could put it in my house because it couldn't be in the garage. Now why go through all that trouble to deliver a fridge and disrupt my home for a week instead of just getting the parts and finishing the job? I called back the store and ask to speak to a manager. My message was forwarded and I received a return call . I was told that the Tech was going to rearrange his schedule and that the parts would be in the next day. Why was this not the first option if the parts were not available to the next day. I have a service contract with this group for the next 4 yrs. I sure hope they try to develop more flexibility and resourcefulness in the near future or my business is going elsewhere.

They do their best and are especially good at taking care of problems that arise with there products. Other then being inconvenienced, they came through to make things right, with my problems, and always stayed in touch. What more can you ask for?

Nice sales people but way too expensive. I saw identical items in the Old Brick $500 less than R &Q.

Brace yourselves, this is a real furniture store; that includes real furniture prices, too but the service is wonderful. We've dealt with Tony both times we've recently stopped in to make some big purchases (a couch last year, and a bed just this week), and it's very gentle customer service.
These guys aren't hounding you like at Taft or other furniture stores--they're around to answer questions and get ideas, but they also aren't afraid to give you plenty of space. Tony actually talked me OUT of choosing an incredibly difficult to clean fabric for our couch, and saved us anguish and a chunk of money that we would've spent unnecessarily! Who does that?!
These guys care, and it shows.

I have done business with Ruby & Quiri numerous times and have always had a wonderful experience! From winning a free washing machine in one of their awesome drawings, to getting an even better deal on a living room set that I was purchasing, to replacing pieces of furniture for my vocal studio; their customer service is always personal and helpful. They truly care about making their customers happy and keeping them coming back to their store. If you are looking for top quality products with personal service, this is the place to shop!

Tim, the service technician, was prompt, courteous, and knowledgeable. both when he came to evaluate the chair and when he came to repair it.

He called to give me a time he would arrive, and was prompt. He re-stuffed our chair; replaced the faulty control, and lubricated the chair to fix the grinding. (I told him I thought there was something wrong with the motor. :) ) He only said he wanted to try the lube first. He obviously knows what he's doing.

This may be small stuff to others, but in today's world it is truly a pleasure for us.

Thank you Tim, for doing a thorough job and doing it quickly.

Thank you Ruby & Quiri for having such pleasant and professional staff.

Enjoyed Maggie our sales person she always makes it easy when purchasing furniture.

Very friendly knowledgeable staff that went beyond my expectations who really know their merchandise.

When we went in to shop for our first sectional in our first apartment I was relieved that the customer service was so outstanding. To be honest, the prices were high and we almost walked out without purchasing. However, when we came around to leave we noticed the perfect sectional that fit our price range.
We purchased, we understood the fees, the process, the paper we signed let us know about the fee of restocking if we changed our minds. Great.
Then we got our delivery today and the sectional was ONLY one inch too big. ONE INCH.
So, the delivery guys (who were very polite and considerate) informed me that we would be called to get a different couch that would fit through our door... Now, i get it. I completely understand that things like this happen. But heres the thing... my husband called the guy who sold us the sectional and he has since told him that we cant have the couch we paid for. The only one we even wanted. He said that we would be lucky to even find another one that would fit in our doorway if we did decide to pick a different piece.
And THEN said that if we decided we didnt want one, the "restocking fee" would be 20% of our purchase... id like an explaination on how its in any way our fault that the sectional doest fit?
But here we are, without the sectional we paid a chunck of money for, and stuck with extremely limited options.
I wont be recommending that any of my friends and family (or even anyone who mentions the company name, including the ashley store) should purchase from you.
Its really too bad. Because the culture was wonderful and the customer service had been outstanding.

We absolutely love this store! We bought a washer & dryer, end table, fridge and gas stove. The sales people are great! There was no pushing and they took their time helping us to find what we wanted. The delivery guys were courteous, helpful and did a great job both times they were here. (We bought the washer & dryer and table a few months before the fridge and stove.) We will be going back to buy furniture in a few months. I wouldn't go anywhere else.

We have been loyal customers of ruby & quiri for years! We love the products and the service that comes with it! We deal with our favorite sales associate Tekella Perpal! She always makes herself available and is very knowledgeable in what she is selling! Why shop any where else?

Excellent service and knowledgable about the product! Thank you Carrie!

Love this place! Everyone was so helpful and knowledgeable about all the products they offer. Even the delivery guys were helpful and kind

For many years I would shop the big box stores for the most inexpensive appliance. Everything I bought seemed to break down just after the warranty expired. A refrigerator ago, I discovered why the big box appliance was not a good deal. While standing around waiting for a salesperson, I googled the refrigerators that I was interested in to buy. Turns out that there were mostly bad reviews. No salesperson materialized so I went to Rubi. The salesperson there guided me towards the refrigerators that interested Me. Turns out, there were mostly positive reviews on the appliances there. The initial price was slightly more but as good or better when the free delivery was factored into the total price.

This showed me that you really do get what you pay for. Rubi and Quiri really is the place to go. Have to mention that the delivery comes when they say so, delivery people are polite an knowledgeable.
I highly recommend them for your appliance purchases.

Always a pleasure to do business with a local company.

We were very upset when our dishwasher tray track broke. We were told normally pre approval from the manufacturer was reguired, usually 8-10 days. Rec d call from R&Q the part was ordered and would installed next day. We were very pleased with the exceptional service.

The 2 men that delivered the oven to our upstairs unit, up a narrow steep stairway were professional and pleasant. The store staff are easy to work with and knowledgeable. We had an over all good experience.

Always a pleasure to shop here. What's not to like?

I bought a Coaster dining room set and Whirlpool dishwasher from Ruby and Quiri. I found the dining room set online and they were able to order, deliver and offer a warranty for it. I also needed to replace my dishwasher so I set up a quote simply by texting the store (Taylor) and then called when I had the chance to pay for it! We went with Ruby and Quiri because they guarantee the best price, they offered the best extended warranty (which you also can get a partial refund for if you don't end up needing it!) and I knew if there were any problems their customer service would do everything they could to assist us. We will definitely do business here again and again!

Excellent sales and service, we have purchased several furniture and appliances from their store and have been very pleased working with their staff.

Jeff was great and so was the whole team. Very satisfied with our purchase.

Our salesman on the showroom floor is wonderful. Staff is extremely helpful when checking out. Whether choosing delivery or pickup all of the staff have always been very courteous. I buy all of my furniture and appliances at Ruby & Quiri. I don t go any place else.

Maggie and Cindy worked together to fill a sudden, unexpected need this week: a lift chair for my father that will go into the Trendelenburg position. Maggie emailed photos and other information almost immediately after my phone call to her for help, and Cindy met me at the store. They both understood and accommodated my need for a chair NOW! It is arriving tomorrow. :)

Terrific furniture shopping experience! Even my husband (who hates shopping) enjoyed it. We don't want to shop anywhere else for furniture or appliances.

My experience has been saisfying in buying any furniture from them. Every one has been curtious and very pleasant ,and helpful.

The sales staff was very understanding and knowledgeable. The shipping staff was efficient and courteous and timely. The installer was terrificBut the appliance arrived broken: the oven doesn't work and the installer couldn't fix it today. The office staff secured a credit for us (1% of the purchase price) from the manufacturer. I may not have a working appliance until next week. Not sure that 1% is really making a difference right now. I just essentially paid full price for what is now a refurbished appliance. Really feeling upset about that.

I've purchased appliances and funiture from Ruby & Quiri over the years and my experiences have always been excellent.
Last Thursday evening I came home to a non-functioning washing machine and needed a new one but only had a small window in which to purchase one and have it delivered before going back out of town. I called Friday morning and spoke with Amanda who said she could have one delivered the next day if I arrived at their showroom fairly soon. Upon my arrival, Whitney, a Ruby & Quiri saleswoman, steered me first to the close-out room to see what was on sale, then to the appliance section. I made her aware that I was in a hurry, she worked at my pace, I bought a great washer at a terrific price, and was out of there in about twenty minutes.
My experience with Amanda and Whitney was a ten. They were both professional, efficient, and worked hard to meet my needs.
The washer was delivered the next morning without a hitch. The delivery guys installed the new one and took away the old one in a professional and caring manner.
If I could give Ruby & Quiri ten stars, I would. They make it easy for me to buy locally. Their merchandise is of a high quality and their customer service is second to none.

Courteous staff greeted us at the door. Helpful but not pushy sales person got us what we needed quickly. Now we are driving home with a new mattress. We'll be back to pick up a sofa soon...

We ve bought everything from appliances to furniture and rugs from R&Q! We ve always had an amazing experience, offered very reasonable prices and felt good about supporting a local business!

Me and my boyfriend had a great experience there. The staff was so welcoming and patient and helpful. Cassandra helped us every time we came in and it was always a pleasant experience. Brooke was super friendly and even called us after our delivery to follow up. I would deff recommend this pla e!

Quality products, great prices, honest informative people

I worked with Bonnie and she was great. Her suggestions were focused on my project and very helpful.

Amazing prices...and great deals...have everything you need at a great price...deffentily recommend checking out there tent sales when they have them

I love walking in to Ruby& Quiri and being greeted right away. The wonderful fragrances, the smiling employees, the variety of items the store offers all make it our go to place for whatever we need for our home. Recently we went to look at mattresses and Brooke helped us obtain financing so when we are ready to purchase, we are all set. Who knew it could be so easy.? Thank you R&Q team for making us feel right at home! We tell everyone about your great team and fantastic prices.

I was a bit disappointed with terms of delivery. Would have liked to have it at the beginning or end of the day. Instead our window was between 10 and 1 making it difficult for someone to leave work.
I also asked for a call to Jim about 30 to 40 minutes before they would get there. Instead they called me 5 minutes away.
Fortunately they were able to go to the next delivery first to allow him time to get home.

Considerate, friendly and easy to work with store staff and sales associates. Delivery and install team were amenable to my delivery schedule needs.

It is always my first place to stop for furniture, appliances and flooring. Local. Delivery. Personal service. The floor staff are EXCEPTIONAL!! The delivery services team and installers are TOP NOTCH!!

Joshua does a great job being accommodating to our unusual needs.

Great products, great service! Purchased appliances and flooring for 3 houses and various pieces of furniture. The showroom staff, service department, and delivery staff are wonderful.

My experience with Ruby & Quiri is always helpful and pleasant. Someone is always there to help me, Ariel always points me in the right direction and helps me as much as she can back at service! We love doing business with you!

We visited Ruby & Quiri last year and saw all the wonderful things they have to offer. We also learned about their appliances and that they service everything they sell, which means a great deal in the Adirondacks. Our dryer died last weekend and we called and were able to order a new dryer and have it delivered and installed in a matter of days. If you think a store like this isn t price competitive, think again. They gave us a price lower than the big box stores! We will continue to go to Ruby & Quiri for our home furnishing needs and any appliance replacements. What I like the most is their professionalism and friendliness. They know how to care for their customers!

I bought my refrigerator, bed, and furniture here!!! I will never go anywhere else.

I have been shopping with Ruby and Quiri since I was a small child...tagging along with my parents. My house and now my apartment could certainly prove that! You will never find better people or better customer service than right here. Rick and the staff always stand behind their sales.

Kept me informed with delivery arrival times, arrived as expected. Great customer service.

Everyone that helped with my purchase ( Salesman, cashier, delivery men) were very helpful and friendly. Great place to shop.

I have got a few items from Ruby which were a TV, a bed, and washer and dryer. The delivery guys always call to make sure your home and they are always courteous when they come into your home. When you call and talk to the customer service they are so helpful with what ever you need whether it be to set up a delivery time that fits into your schedule or if you have a problem with your product. Especially one staff Shelby Adams who is always helpful and knows her information about the products and parts for your product. She is the one that informed me about the six month no interest on the credit card they have which is the best thing. I have always paid my products I purchased off in six months interest free so if I were you jump on making a purchase through them. Ask for Shelby to help you set up your purchase.

Ruby and Quiri has a welcoming atmosphere. Everyone was willing to help me with making the right choice for my needs. The delivery men who came to my home- Austin and Andrew were fantastic. They set up my new washer and dryer and explained how to use it. They even took away my old washer and dryer, making this entire experience hassle free and over all incredible. I would recommend Ruby and Quiri to all family and friends. They staff is wonderful, the selection is endless, and the delivery team knows what they are doing!

If you are looking for furniture in the capital district check out Ruby and Quiri in Johnstown. Make sure you ask for Tekeilla. She is terrific. We have been working with her on a special purchase and she went above and beyond to make sure we got what we wanted. We have made several purchases from Ruby and Quiri and have been very happy with everything we bought. Any issues we have had have been taken care of immediately with absolutely no problems. I wish every business I have to deal with had the same ethics as Ruby and Quiri.

Beautiful, quality furniture. Prices are definetly on the high range. Every time we made a purchase the experience was a good one. Delivery was quick.

We furnished our new home exclusively with R&Q . Yesterday our new washer and dryer were delivered . This after a year of appliance ,furniture & flooring projects. From purchase to delivery everyone was fantastic. And the kids who delivered were terrific. Professional and courteous .

Great sales experience and great delivery team. There is no reason to ever shop anywhere else. Ruby & Quiri has a great selection with competitive prices and wonderful staff. Even if we window shop around, we always end up back here for our purchases.

We buy as often as possible here. It is a small (relatively) business with and emphasis on service. However, we also have found it is very competitive in pricing. We have purchased appliance, mattresses, chairs etc. here over the year. This time if was a dishwasher. We did our research and found the one we wanted. Thought they would have to order it but they had one and it was actually less than our research told us to expect. it was delivered and installed on the date promised and actually an hour earlier than expected but Justin called and then called again when he was on his way. He did a great job and was fun to watch and see apro at work. No complaints from the sales person (Teddi) to the follow up call about our delivery. We have two places we call home and we have made an effort to find a Ruby & Quiri type near Rochester. Dunn's in Brockport is pretty close and will get our business.