Mari-Anne Slater

Review of Ruby & Quiri, Inc.

When we went in to shop for our first sectional in...

When we went in to shop for our first sectional in our first apartment I was relieved that the customer service was so outstanding. To be honest, the prices were high and we almost walked out without purchasing. However, when we came around to leave we noticed the perfect sectional that fit our price range.
We purchased, we understood the fees, the process, the paper we signed let us know about the fee of restocking if we changed our minds. Great.
Then we got our delivery today and the sectional was ONLY one inch too big. ONE INCH.
So, the delivery guys (who were very polite and considerate) informed me that we would be called to get a different couch that would fit through our door... Now, i get it. I completely understand that things like this happen. But heres the thing... my husband called the guy who sold us the sectional and he has since told him that we cant have the couch we paid for. The only one we even wanted. He said that we would be lucky to even find another one that would fit in our doorway if we did decide to pick a different piece.
And THEN said that if we decided we didnt want one, the "restocking fee" would be 20% of our purchase... id like an explaination on how its in any way our fault that the sectional doest fit?
But here we are, without the sectional we paid a chunck of money for, and stuck with extremely limited options.
I wont be recommending that any of my friends and family (or even anyone who mentions the company name, including the ashley store) should purchase from you.
Its really too bad. Because the culture was wonderful and the customer service had been outstanding.