Rochester health club Review

Been a returning member for a few years now and the customer service has never been the strong point or the over priced membership, however it is the most "equipped" gym local to me either by 5 min drive or 25 min walk.

The above was forgivable until they decided to take 2 months of extra membership, mislead me to think I'd get a free month and then tell me I couldn't have my month I had unnecessarily needed to give them back as they had already previously agreed to take it as "reicpet" of time, even than this is no where stated in my contract that I need to pay 1-2 months upfront.

No better than common thievery. All smiles and laughs to get you in and sign a ludacrisly expensive membership but god forbid you need some customer service post sign, they are not interested. Good thing they've invested more money on cardio now when there are machines on the bottom floor that have no business being in that building. And don't worry, if you don't buy their bottled water you can just go drink out of the warm toilet taps as they has and never will be a much needed and honestly very basic water fountain

Do yourself a favour, don't sign away your hard earn money to them and make the little extra trip to one of the more honest gyms around here.

Great gym, with a nice swimming pool, steam room and sauna. Love that there is a separate ladies only part of the gym, and that there is also a separate steam room and sauna in the ladies changing rooms

I have joined a month ago and found it very professional. Manager has devised a personal plan to achieve my goals. Staff are helpful. Swimming pool is chlorine free and excellent equipment and have never had to wait to use any equipment. Loads of free classes. Recommended and i have checked the other gyms out as well before choosing this one.
RASH

Week equipped gym .
Went as a guest and it was very expensive

Great gym equipment but would be much better if there was air con can get very hot and stuffy at times which makes it uncomfortable to train.

Fantastic club friendly atmosphere and brilliant instructors. Equipment is brilliant as well as the classes. Love it!!!

Clean, friendly staff, lots of equipment, staff always happy to help, ladies only section, lovely clean swiping pool and spa, great place overall

First of all apologies for my first rating of 1 star this was due to a over zealous puppy 5 star rating
Great gym and staff second to none

Wasn't expecting this to happen this morning! Luckily I was only doing hip thrusts otherwise I could of really injured myself! Told a member of staff at the time of incident

Love my weekend gym membership .good value very friendly

I like rochester club,all staff is very kind and helpfull people. A lot of new things they try to offer for customets.

Viewed here yesterday as thinking of joining and I wasn't disappointed signing up

Dark, crampt, off putting, low energy building and atmosphere. Parking quite bad/risk of car getting dents. Overpriced for what it is. Lots of machines but all shoehorned in.

No water available in the gym area, you either have to buy from reception or fill it in changing rooms. Otherwise it's a very good place

The best gym I have ever been to, everyone is friendly and the equipment is very clean and easy to use. The pool is amazing like the spin room, money well spent

I have been to many gyms in the Medway area and Rochester Health Club is the best by far! There is so much equipment you never have to wait for anything even during peak times. You always see staff cleaning the equipment and keeping the gym tidy. Everyone is always really friendly. Love it!

It's a membership club and has a lot of different classes during the week. I like the pool area.

Very well equipped, helpful staff, lovely saline pool

I love this gym! The pool is great, you can get bespoke programmes included in your membership as well as classes and there is a boxing ring and a climbing wall! staff are really friendly. only downside is that the sun bed is a bit pricey so I'm going to do that separately.

The Spa complex and gym are beautiful, but the showers are in very poor condition. Old and bad work.

Great gym, always free machines and a great atmosphere! Parking can be difficult at times due to the car park also being shared with other businesses but still able to park. Went for a walk round and they weren't at all pushy to get me to sign a contract there and then! Which helped make me feel at ease. I have always struggled with gyms and getting the motivation to continue going, but I can honestly say I love it here!!!

Great place with loads of facilities on site and not the worst on site parking. Prices could be better though

The gym has potential but under different management and if it had better people going. People attending the gym have no respect for anyone or anything , especially the equiptment as you can see it is always left all over the floor with no staff allowed to tell anyone to put the weights away so you have to tidy up before you start your session.
Men's showers have no shower curtains.
They do not have free drinking water fountain or tap and will make you pay for a small bottle of water with no other options if you run out when it is very hot in the gym.
Air con is temperamental.
Gym is very unclean.
Cars get blocked in and hit in the overcrowded car park so do not expect to leave in a hurry.
Extremely over priced especially if you consider what you do not get.
Much better gyms available at a more realistic price.

FOLLOW UP IN RESPONSE TO ROCHESTER HEALTH CLUB REPLY.
I am unsure of what you mean about my termination of a joint contract as I was not on a joint contract and as soon as my contract was up I left on my own accord. I was just writing a review on my experience at your club. Please get your facts right before getting me mixed up with someone else and trying to pass the blame.

Caters for near enough everything. Best I've been a member of

Massive gym with loads of equipment have never been when it's busy or I am waiting for a machine even the pool is quiet!

Good atmosphere with a variety of machines to work out on.

Great gym & very well equipped. Friendly staff & good atmosphere. Highly recommended.

I like the classes and the facilities. Cleanliness can sometimes be an issue but once drawn to the attention of the staff it is quickly rectified.

Good equipments and easily accessible from Maidstone Road

Have been a member for 20 years or more! And seen it grow into a great gym..lots of equipment for whatever work out u want..classes..steam sauna ..decent sized pool..what more could you want!

Very great gym and good to use and no waiting time in using any of the stuff in d gym

Love this gym, the Gym itself is laid out over two floors one being a mezzanine floor. Plenty of kit you never need to wait to use a piece of equipment. Training boxing ring looks great, but that as far a s it goes for me!. Pool area which includes spa, steam room and sauna are never packed and it is very relaxed. Staff are all very friendly and helpful. Just a great place to get into shape.

Very nice indeed well in pressed you name it they have it very friendly staff and clen. Highly recommended going.

Had my nails done today by Alice, she's absolutely lovely and I'm over the moon with my nails - have already booked another appointment

I have got jumped in your club and you have done nothing about it but stole money from me. People also have a right to know that you do not stand up for your long term members who actually respected your club and never left anything out or damaged anything etc, tolerated the lack of air con, mess left by everyone and men walking in and out of the women's changing rooms etc. I could go on further if you would like?
Google reviews are meant to be honest and mine always are. I wish we had not tied ourselves into a very expensive contract with you and think it is absolutely disgusting the way we have been treated and the fact you have stolen money from us. You owe us money and have our contact details if you wish to right this.
It is awful you decided that because I defended myself after being jumped on my way out of the changing rooms that you are in your rights to steal from us.
You should be ashamed of yourself.
Writing this to try to let people have atleast a chance of letting them know what they are getting themselves into and who they will be entrusting for a years expensive contract.

Quality gym with great facilities but extremely overpriced. Nearly 60pound a month for gym membership. I think half the amount and it would be 5stars.

Great range of equipment, all in good condition, that you never find yourself waiting for. Loads of different classes. Nice staff. Suits all kinds of training and goals. Highly recommended! (picture is the pool at 7am...haven't seen more than 3 people in at a time)

Breakdown of my 10 ish months at Rochester health club. Min 3 times a week.
Very Expensive trial, joining fee and monthly fee for 2 people.
Large amount of weights and equipment but lots gets broken due to people messing around. Lots of weights left on bars and equipment , sometimes up to 7, 20kg plates a side on a bar so need to remove 280kg in order to set up a rack to use it. Leg press and shrug machine left with 50kg plates on so unusable for some people. Or need to mess about with a 50kg solid plate to use them.
Management does nothing about this and expect staff to tidy away. Get through staff quickly as treat them awful.
Male staff walk into female changing rooms regularly dispite women getting changed or in the shower.
Very rare for many dumbbells to be on the racks, never in order so takes ages to find the weight you want. Usually all of them spread accross the floor.

Weekends when children are allowed in the pool you get lots of children in the pool, jaccuzi, saunas and steam rooms. And older boys in the women's changing room that look at you when changing. There Mum or Nan will use the private part of the changing room.
Lots of weights been thrown around and not used properly. So equiptment gets regulary damaged. People shouting and swearing do not get told to quiet down or use equipment properly they just get left to it.
Got started on by an eastern European in the changing rooms once.
Got jumped by another eastern European and management was no help.

Amazing how you can respond to this but manage to ignore all of my phone calls and email. Perhaps it is because you owe me money? Also as for having conversations with management highly rating the club, i pointed out to management that equiptment was getting broken, weights getting left out all over the place so a trip hazard and hinderance to workout and pointed out your air con is not working and is so hot to the point of throwing up and nearly passing out, and management did nothing about this. So no, i didnt highly rate your club.
Money has gone into the boxing area air con but not the main gym air con.

Great range of equipment. Never had to wait to use a machine. Pool is a good size and is saline rather than chlorinated. Changing rooms are clean and has a spacious communal area with 2 separate private changing areas (ladies). Really good range of classes to suit all. Parking is limited but never had a problem with it, even at busy times. You get allocated your own sanitizer bottle and cloth. Booking required in advance for use of pool, but not for the gym. Covid measures that have been put in place are working well and not had any problems with booking the time I've requested for swimming.

Good gym with all the equipment you could think of and more. Highly recommend.

Although the gym is well equipped the equipment is so close together sometimes it is not possible to adjust weight stack if someone else is on the next piece of equipment next to the one you re using.
In general the gym is quite dirty, especially the changing rooms. When they do clean them they use neat bleach and a hosepipe while you are using the changing room and showers.
Men s changing room door hinges have been broken for well over a year so door remains open for anyone to look in.
Men s lockers are not checked at night so people have their own lockers which leaves a shortage during busy times. Locker 10 & 33 are prime examples. Many of the lockers are broken or do not have locks in them at all .
The staff and instructors are quite unapproachable and will not talk to you unless you say hello or goodbye first, generally they only talk to their friends or the ones that pay for private tuition with them.
Plenty of gyms around that are much cleaner and cheaper.