Rocca Tiles Ltd. Review

Super shop as they have all tiles in the warehouse.
No waiting for days....nice staff, very helpful.

Great customer service and very friendly and helpful staff. Excellent quality and wide choice of stock

Poor kitchen tiles variety. For 15 mins nobody showed up for a help. Prices are higher then another tiles shops (compared same tiles). But very nice shop interior and big enough. Anyway take a look to make your own impression:)

Have dealt with Rocca Tiles for over 20years, professional, polite and always helpful staff at hand, very organised. Thank you Rocca.

Very helpful staff . Great selection of kitchen subway tiles. Lovely shop.
Thank you Rocca Tiles.

Great value in this store. Purchased all my tiles here. Cheaper than the North. Great prices on their 75x75cm porcelain floor tiles, have them for all my ground floor. Well done and thank you Rocca Tiles.

I specifically chose Rocca tiles following previous good experiences with them even though we are over 100 km. from the shop.
We visited the showrooms and chose 5 different tiles and agreed I would e-mail the measurements for a quote etc.This I did. A few days later I received a phone call saying one of the choices was no longer available. Fair enough. I asked for a reply to my e-mail giving the quote for the rest and asked the available tiles be held for me and I would pay a deposit. I received nothing.
We went to the show rooms c. two weeks later and asked about not getting a reply to my e-mail. The sales person said as the person I had dealt with was off that day they could not access my e-mail !. We were told that they would only hold an order on FULL payment anyway. They had no interest in either assisting, or giving advice, on delivery. I paid for part of the order and took what I could in my car.
The following week I rang at 9.30 a.m. to say I was on my way to buy further tiles and were they still in stock as I did not want to travel if they were not. They said that sales were engaged and would ring me back. I rang again 30 minutes later to get the same answer. At 11.30 they rang back at which point I was in a traffic jam 500 m. from the show room.! The sales person said the phone operator was in Dublin but I saw an e-mail timed at 9.34. saying to ring me. Luckily the tiles I wanted were still in stock so I took them and the remains of my first order. I will not be going back!!

Lovely shop, well laid out and reasonably priced products

Full of beautiful tiles!
Just go and see for yourself.
Still number one in Galway.
Enda on the showroom floor, is one of the best asset this place has, very knowledgeable,

Great showroom lovely tiles but the customer care was terrible I was the only one in the shop and when I asked for help 2 ladies was standing behind the counter and I felt that I disturbed the conversation and I was a nuisance to them definitely never gonna go bk

Great sales assistant very helpful Enda was the man

Midlands based design studio, after many years have found Rocca Tiles to be the best in service, product knowledge and stocking the very best products at the very best prices. .....just what my clients request and require. 5 star rating ....would give 10 if I could.

Tiles shop ok but nothing special, staff hmmm...?.... poor

I've been dealing with Rocca tiles for years . Ever since they were in Quay street, when customer service was excellent. If you are buying tiles there make sure your tiler decides how much you need of everything . Also if the tiles you want aren't in stock , don't take the rest of the stuff like grout etc until the tiles are in because if you need to return anything "it's company policy not to take back anything if it's over 4 weeks so if the delay is partly due to their not having tiles in stock , tough !
The reason given is that they don't know how the stuff has been stored but presumably if I stored it in scorching temperatures for under 4 weeks that's okay , I can still get a refund ?
The few bits I had to return would have been a paltry sum anyway but it would have made good business sense to just give me the money back in light of all I've spent there over the years and would have spent in the future. Very dissatisfied with their customer service.

Great choice for style and quality. Staff also very helpful

I recently purchased tiles for my home and dealt with Siobhan who was absolutely fantastic! She knew exactly what I wanted and just managed the whole process so well from start to finish! If you are in the market for tiles, get on to Siobhan!

Super Tile Shop.....Tiling in Connacht for last 16 months and my main supplier of tiles and adhesives is Rocca Tiles. Excellent service for all my clients.
Tilemaster products available .....Fab products.
Highly recommend.

Malachy was very nice n helpful. Lovely selection of tiles

A cut above in terms of the quality and choice, within a curated tasteful range, BUT value for money is as good or better than some other stores in the city